telecommunications technician

service manager

Zayo Group

Union is a very bad choice in any company, in this one it's even worse, everyone is equal but no one works the same, or I should say no-one works at all. There is a small percentage of employees that take care of business, and keep the place afloat, everyone else works only on one platform because he does not know how to work on the other 60 of them, even though they have 15 plus years experience in the same position. Constant complaining about things not being done, and not doing anything about it does not help .. management does absolutely nothing to get the bad apples from spoiling the bunch. Those that work, try to do their best on a daily basis, believing that the company will eventually go from Surviving to Thriving, and it would be a great place to work .. but at this time, as of right now ... this is a depressing place to be in, a lot of negative energy as soon as you walk through the door, and no one seems to be worried that if the department sinks, they will all go down with it ... again, except for those that perform above expectations, which is a very small percent of employees.

Busy day at work.  Request for quotes would be in my inbox.  Complete as efficiently as possible.  Always learning new things from colleagues.  The job at times was challenging and I would complete the task at hand to the best of my knowledge.  Seek assistance when required.  Upper Management was very supportive.  My colleagues were very friendly and we worked and supported each other well.  Always looking out for each other.  

Enjoyable part of my job - Negotiating with vendors to obtain the best pricing on quotes and forwarding the lower costs to Sales for the opportunity to win the bid.  Sales and Marketing would appreciate my efforts in securing lower costs in order to potentially win the business.  Communicating with people and offering my knowledge and assistance where ever possible. 

Hardest part of my job - when Sales would request something that was different and out of the ordinary.  Then I would speak to Sales to clarify their request and seek assistance from Management or colleagues....in the end you learn something new that you can apply to future requests.

When I started with what is now known as Zayo Canada we were CNCP.  The original company and it's many iterations were fantastic, offering great opportunities, great salary, great benefits and a busy but happy work environment.  Having survived many restructurings where even those being let go of were treated well and with deep respect, I still cannot believe that in the chase to sell us they let go of 25% of the company and on working notice.  For me, after 28 years of service is had to work for them for 16 months knowing I was terminated and was given 2 days per year severance pay.  I had to beg for them to process my pension which is a very slow process and just does not work with 54 days severance.
It was a fantastic company to work for and I understand that Zayo is taking much better care of employees than the last iteration of Allstream did.

My company was purchased by Zayo Group about two years ago, and was quickly transitioned into the Zayo structure which is vastly different from the way we did business. I worked hard to learn, and navigate Zayo processes with virtually no training. It was a sink or swim kind of atmosphere, and it became apparent rather quickly that the only things that mattered to upper management were saving money through optimizing the various purchased networks, and how their stock price looked. On the outside Zayo looks like a great place to work, but on they inside, it is very tough to get a lot of work accomplished due to lack of process, and red tape built into the processes they have.

Zayo is not a company with a future.  The current leadership are just transitioning the work to the United States. The work is fine but very disorganised.  Management is more interested in politics than running a successful business.  The people are excellent and do the best they can in a bad situation.  Hardest part of the job was constantly redoing work you had completed because the management changed their mind.  The people were the most enjoyable part of Zayo.  It's just a sad situation filled with Chaos

Accept working from any locations, with daily online status meeting.
Can see team can work well either at specific location or remotely.
With strong support from management team and very strong team work attitude. Challenged with complexity of the business itself. User accept results from agile methodology to keep business moving in grand scale, and at the same time, getting improvements without sacrificing continuous business changes.

I wish I had not been forced into taking a package. I really enjoyed my job. I worked there for 19 years and was planning on working until retirement. Unfortunately, the new owners had other plans for me. Downfall was that the company was sold 5 times while I was there, and every 2 years, there were layoffs. I lost my job when Zoyo took over in 2016, so I can not really say what it is like now, but I think most of the people that survived that layoff are still there.

Working at Zayo Canada  (aka Allstream) was a challenging and incredible professional journey.  Zayo has a diverse work culture and the people at Zayo are dedicated, hard-working and compassionate about what they do.  I was blessed to have been given the opportunity to work with talented cross-functional teams within North America.

Telecommunications has alwaysgone through waves of growth and contraction, resulting in layoffs every few years.  Many "teams" are now whittled down to an indivudla person doing 2 or 3 other jobs at the same time.  The reality seems to be do not plan a career witha telecom carrier, but you will learn a lot in your time there if you can get in the door.  just expect the job to end sooner rather than later.

Top level Managers are very compassionate, helpful and strategic. Zayo provides flexibility in work environment. They have beautiful office setup. They give lab environment to do testing, research and innovation. I along with 2 engineers built end to private wireless solutions. I am proud of work. 

Top Job Titles	Average salary
Telecommunications technician 1 salary reported	$57,500 per year
Service manager 1 salary reported	$77,500 per year

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