nZone Media

For a first job this place will give you a good base. Training is done well to get you going with tons of knowledge and support in the beginning. 

As long as you're not outspoken or a born leader you'll make it past the three month probation. Keep in mind you have to be a yes man to do so and then you are left on your own. Very little refresher courses for older staff even though policies and procedures are constantly changing you are just expected to know. If you dont pick up the changes as quickly as they would like or if you are not liked by one of the leadership; they will find ways to discourage you so that you will leave on your own or even worse assign tasks they know you dont have the training for to encourage errors as reasons to fire you. They discard employees with no remorse and if you want a promotion you better hope you're in the "in" crowd or it won't happen. The odd time someone will have earned thier promotion but I wont lie and say that it doesn't. You also need to apply to other departments with caution as this will be another means to fire you as you are put back on a 3-6 month probation, leaving an opening for you to be discarded and no reason required.

All and all if you are looking to get your feet wet and have some fun it's a great start but no place if you are looking for a career.

If you're someone who doesn't mind alternating scheduling, and occasionally dealing with angry customers you'll probably gel well with the company. 

The training offered to prep you for the job is really well collaborated. You start out with a theory component, then move on to on the floor training with someone shadowing you during the process to help you work out your kinks. 

Management is very friendly and accommodating to their employees. 

Workplace culture is pretty much family culture. Everyone is very much involved in friendships and doing regular outings together. 

The toughest part of the job is not having weekends off. Although it's something that can happen by coincidence or by request, you're not very likely to get saturday or sunday off. The company itself however makes up for this negative aspect by doing regular team building sessions and hosting extremely extravagant and fun filled holiday parties.

As an IT person, it's very cool to be always working with the newest cutting edge technology.

The environment is dynamic and challenging, never a dull moment.
Management does actually care about the employees and strives to strike the right work/life balance.

The people that I work with are super smart, some of the best I've worked with in the industry, always willing to share information and help each other. I am always learning something new from my colleagues.

I'm actually excited to go to work every day and feel like what I do makes a difference.

If you are a quick learner and can thrive in a fast paced and dynamic environment, this place is awesome and the right place for you.

If you are looking for a place to coast by and hide under the radar, you won't last long.

If you think you will get a proper training? forget about it!

If you are a hard worker and you will get appreciate? forget about it!

If you think you will be respected or trusted? forget about it!

If you think your boss will motivate you? forget about it! they know how to manage things, but they don't know how to manage people.

If you do care your performance review? go somewhere else, in this organization, your boss will just give you a rate based on what he thought. If he/she doesn't like you, poor you.

Salary range, above the average of the market for customer service role, if you are looking for a technical position, go somewhere else, you can find a way better salary (30-50%) with a less technical requirement in downtown.

HR has very little interest being a support to their employees. Its an okay place if you're starting work, or need something temporarily. Pays well. Colleague atmosphere is great, management is complete garbage. Advancement is available often, just make sure you always fake smile your managers. Don't trust their sweet talk, behind closed doors they trash talk a lot of people. Training is very detailed, and support on floor is always ready. You will be doing work more on the  shady aspect. Ethics is out of the door. they will give you a few notices for your mistakes, if you don't fix them and not do them again (even minor), you're fired without a notice.

A typical day consisted of dealing with anywhere from 25 phone calls and 15 emails from clients to 40 calls and 30 emails.

As a result of the unpredictability of what each day would bring, I further honed my ability to adapt to constant change.

The majority of the time, management was not very visible and when they were, they were more preoccupied with joking around than assisting the agents.

My co-workers were very helpful as we relied heavily on each other for assistance as management wasn't available more often than not.

The hardest part of the job was the inconsistency in the scheduling with constant changes. Shifts would be scheduled anywhere starting from 8 am and ending at midnight 7 days a week.

I love working here. it is the perfect combination of fun, challenging and meaningful.The people make the work great ! Never seen such a great mesh of demographics and cultures come together . There is opportunity to grow within my own department as well as other departments if I decide to change my career path. 
 Work life balance is great, I have the option to work from home, I have flex time if I need it . 

The benefits are good too!They offer a health and wellness program, where they give us $$ a year to use on anything that makes us feel good  (like gym membership, yoga or dance classes)

They also have a group matching RRSP program which is awesome.

The employees are fine, but there is really something fishy and shady about their business practices.
The company is far from Montreal with a very limited or no access to transportation which is never on time. They hire and fire people even without any warnings, if someone doesn't like you, you will get fired. A really pity work culture, where no training is provided to employees. 
It's into some shady business. If you are not getting a job anywhere in Canada, Join this place as the last resort.  
And no in-house restaurant. 
Bad management company.
Too many things are hitting to employees.
No career development. (No professional training, no plan for employees to reach next level)

This company is run like a joke. A few former young employees on a high horse, employees selected with no management experience.  Shady practices, no respect for people or different nationalities. You won't be chosen if you don't drink, and you can be fired for wearing the wrong colour jacket. And yes, it's far from Montreal with limited transport. It's small but a very political company. I spoke to many employees who also used to work there and had same feedback. HR girls did a great job at selling then position. Things quickly change once you start.

Unless you're a man that works for this company, there is very little to no room for advancement. I was bullied there and HR does barely anything to resolve the situation. I wasted almost 5 years of my life for a company that does not treat all their employees fairly. Unless you're friends with the management then there is possibities for you. Very toxic environment, I wouldn't recommend to anyone to go work for this company.

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