HEALTH CENTRE LEAD
Personal Training Operations & Member Success
Corten Fitness — Oakville, Ontario
$80,000 – $110,000 + Performance Bonuses
Reporting to: General Manager / Ownership
Location: Corten Fitness — Oakville
Start Date: Flexible for the right person
Compensation: $80,000 – $110,000 + performance bonuses tied to trainer performance, recruiting, retention, and billable hours
Work Style: Full-time, in-person leadership role
This is your department to lead.
Corten isn't the average health club — and this isn't the average Personal Training leadership role. We are building something different.
Corten Fitness is a premium health and wellness destination bringing together Personal Training, Reformer Pilates, Boxing, functional training, recovery, Red Light Therapy, Contrast Therapy, and performance under one roof.
But what truly makes Corten different isn't the equipment, the facility, or the services we offer.
It's our culture.
We are a highly involved, entrepreneurial leadership team that believes in moving intentionally, developing great people, holding ourselves accountable, and continuously finding ways to improve the member experience.
You won't be buried beneath layers of corporate approvals or disconnected from the people making decisions. You'll work directly alongside our General Manager and ownership, have a voice in the direction of the department, and be expected to bring forward ideas, challenge existing processes, and help us build one of the strongest Personal Training departments in Ontario.
This is not a traditional Personal Trainer position.
This is a hands-on leadership role for someone who wants real ownership over a department, a team, and its results.
You will lead the Personal Training experience from the moment a member first explores coaching through their ongoing training journey. You'll develop trainers, drive department performance, oversee the PT sales process, improve retention, recruit exceptional talent, and create the systems and accountability needed for the department to grow.
We already have an incredible health centre, a strong team, and an ambitious vision.
What we're looking for is the person who wants to lead it.
If you thrive with autonomy, care deeply about people, aren't afraid of accountability, love developing others, and want your performance to directly impact both your income and your career — this is your seat.
What You'll Own
Personal Training Leadership & Culture
You will be the day-to-day leader of our Personal Training department.
You'll be responsible for creating an environment where trainers feel supported, challenged, developed, and accountable.
You will:
- Lead, coach, mentor, and develop the Personal Training team
- Foster a positive, accountable, high-performance team culture
- Serve as the primary liaison between trainers, members, General Manager, and ownership
- Hold trainers accountable to performance and service expectations
- Conduct regular coaching conversations and one-on-ones
- Identify development opportunities within the team
- Lead through professionalism, consistency, humility, and ownership
- Help create clear standards and expectations across the department
- Recognize performance while addressing challenges quickly and constructively
- Participate as an active member of Corten's leadership team
Recruiting & Trainer Development
Building an exceptional PT department starts with exceptional people.
You will take an active role in identifying, recruiting, onboarding, and developing Personal Trainers who align with Corten's culture and standards.
You will:
- Proactively recruit high-quality Personal Training talent
- Participate in trainer interviews and selection
- Help identify individuals who align with Corten's culture and values
- Support onboarding and integration of new trainers
- Help new trainers establish and grow their books of business
- Coach trainers on member experience, communication, retention, and performance
- Identify opportunities to strengthen trainer engagement and reduce turnover
- Build a department people want to join — and great trainers want to stay in
Member Experience
You will own the beginning of every member's coaching journey. This includes:
- Conducting Starting Point Consultations
- Performing InBody assessments
- Completing goal-setting consultations
- Creating personalized recommendations
- Building meaningful member relationships
- Delivering a premium onboarding experience
- Guiding members toward the services that best support their goals
- Following up throughout the member journey
- Ensuring members feel known, supported, and connected to their trainer and the club
At Corten, Personal Training isn't simply about selling sessions.
It's about understanding someone's goals and helping them find the right path to achieve them.
Personal Training Sales & Growth
You will lead the Personal Training sales process using an educational, consultative approach. You will own:
- Personal Training package sales
- Personal Training renewals
- Starting Point conversion
- Lead follow-up
- Member retention strategies
- Cross-selling additional Corten services
- Working alongside our membership sales team to maximize opportunities
- Identifying opportunities to grow PT participation throughout the club
You'll be expected to understand the numbers, know where opportunities exist, and take action when performance isn't where it needs to be.
Department Performance & Operations
This isn't a role where you simply manage a schedule.
You'll be expected to understand the health of the department and continuously improve it. You will:
- Monitor Personal Training KPIs
- Track trainer performance and billable hours
- Track sales, conversion, renewal, and retention metrics
- Identify underperformance early and create action plans
- Support trainer accountability and development
- Maintain exceptional service standards
- Ensure accurate member documentation
- Support scheduling and operational coverage
- Help develop new systems and improve existing processes
- Support club initiatives and special events
- Provide leadership with clear visibility into department performance
- Take ownership of challenges and proactively implement solutions
What Success Looks Like
Success in this role is measurable.
You'll have the autonomy to lead — and the accountability that comes with it. Your performance will be evaluated across areas including:
- Personal Training revenue and sales performance
- Starting Point conversion
- Trainer billable hours and productivity
- Trainer performance
- Personal Training renewals
- Member retention
- Trainer retention
- Successful recruitment of high-quality trainers
- Trainer development and engagement
- Member satisfaction
- Cross-service sales
- Department growth
- Operational excellence
- Overall contribution to Corten's culture
Your bonus structure will be directly connected to key departmental results, including trainer performance, recruiting, retention, and billable hours.
When the department grows, performs, and retains great people, you participate in that success.
Who We're Looking For
We're not simply looking for someone who has managed Personal Trainers before. We're looking for someone who naturally leads people.
Someone who can walk into a room, understand what's happening, build trust, create clarity, and help the people around them perform at a higher level.
You're someone who:
- Takes ownership without waiting to be told what to do
- Cares deeply about developing people
- Is highly accountable and expects accountability from others
- Can build relationships while still having difficult conversations
- Is confident in sales because you believe in the value of what you're offering
- Understands that exceptional service and strong business performance go together
- Moves quickly and follows through
- Is emotionally intelligent
- Is highly organized
- Communicates clearly and confidently
- Is coachable and actively seeks feedback
- Thinks in solutions rather than excuses
- Enjoys working in a fast-moving environment
- Wants to continuously learn and improve
- Wants to help build something rather than simply maintain what already exists
Preferred Qualifications
- Certified Personal Trainer - required
- Leadership or management experience - required
- Degree in Kinesiology or a related field - preferred
- Experience in physiotherapy, rehabilitation, or allied health is a strong asset
- Consultative sales experience
- Experience conducting fitness assessments
- Strong understanding of exercise prescription and coaching principles
- Experience leading, mentoring, or developing fitness professionals
- Experience recruiting or onboarding Personal Trainers is an asset
- Strong understanding of Personal Training business metrics and performance management - required
Schedule Expectations
Leadership in a health club doesn't happen exclusively Monday to Friday from 9–5.
Our members and trainers are here early mornings, evenings, and weekends, and this position requires flexibility to be present during the times that matter most.
Candidates must be available to work a combination of:
- Morning shifts
- Evening shifts
- Weekends
- Split shifts at least two days per week
Split shifts allow you to connect with both morning and evening members, coach trainers across different schedules, and maintain a genuine understanding of what's happening within your department.
What We Offer
- $80,000 – $110,000 annually, (base salary + commissions + performance bonuses) ** based on historical perofmrance data
- Performance bonuses tied to trainer performance, recruiting, retention, and billable hours
- Direct access to ownership and senior leadership
- Fast decision-making with minimal bureaucracy
- Autonomy over the Personal Training department
- The opportunity to recruit and develop your own high-performing team
- A leadership team that wants ideas, feedback, and initiative
- A premium club and member base
- Complimentary Corten membership
- Significant opportunity for professional growth as Corten continues to expand
- Most importantly, you're joining a company where leadership is earned through action — not titles.
We're growing, evolving, experimenting, and continuously raising our standards. You're not joining a stagnant health club to maintain someone else's systems.
You're helping us build what's next. Our Culture
At Corten, we hire for character first.
Our team is built around:
Leadership over titles. Accountability.Integrity.Excellence.Kindness.Teamwork.Humility.
Ownership.Continuous improvement.A genuine passion for helping others.
We believe exceptional businesses are built by exceptional people — and exceptional people want to work somewhere they're trusted, challenged, supported, and given room to grow.
We're looking for someone who wants a career and a seat at the table, not simply another job.
Ready to Lead?
If you've read this far and thought, "This sounds like me," we want to hear from you. Please send the following to [email protected]:
- Your resume
- A brief overview of your leadership and Personal Training experience
- Why you believe you are the best candidate to lead Corten's Personal Training department
We care less about perfectly polished applications and more about character, leadership, execution, accountability, and results.
- If you want the opportunity to build a high-performing team, directly influence the growth of a department, work alongside ownership, and help redefine what Personal Training can look like inside a premium health and wellness club — this is your room to lead.
Pay: $80,000.00-$110,000.00 per year
Benefits:
- Casual dress
- Dental care
- Discounted or free food
- On-site gym
- On-site parking
- Paid time off
Work Location: In person
