At Chances Maple Ridge, we’re proud to be a welcoming, community‑focused entertainment destination in the heart of Maple Ridge. Our property offers a friendly, neighbourhood gaming experience where guests come to relax, connect, and enjoy great service in a warm and approachable environment. With slots, bingo, a lively gaming floor, and a dedicated team that takes pride in creating memorable guest experiences, Chances Maple Ridge is a place where both guests and employees feel at home.
We are looking for enthusiastic, service‑driven individuals to join us as Gaming Attendants — a dynamic, multi‑functional role that supports several key areas of the operation. In this position, you’ll have the opportunity to work across slots, cage cashiering, bingo calling, and the count team, contributing to a smooth, safe, and engaging experience for every guest who walks through our doors.
Whether you’re assisting guests on the slot floor, calling bingo with energy and confidence, handling cash transactions with accuracy, or supporting count room operations, you’ll play an important part in delivering the friendly, community‑minded service that defines Chances Maple Ridge.
Key Accountabilities
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Guest Service Delivery — Welcome, inform, and serve guests promptly, professionally, and positively throughout all gaming areas.
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Float & Asset Management — Verify, confirm, and assume responsibility for assigned floats, inventory, and assets.
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Bingo Session Preparation — Reconcile bingo paper inventory, assemble and issue floats, assign cards, and complete all pre‑session setup duties.
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Equipment Operation — Operate key equipment, terminals, and computerized systems efficiently and accurately.
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Payout Accuracy — Calculate and enter game payouts into operating systems with precision.
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Cage Security & Control — Secure and manage all areas of the bingo cage, including guest service stations, inventory, and assets.
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Jackpot Processing — Process bingo jackpot payments and complete all supporting documentation in compliance with internal controls.
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Guest Support & Compliance — Assist with inquiries, sales, card verification, and inventory reconciliation while adhering to cash handling procedures, internal controls, company policies, and BCLC requirements.
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Session Readiness — Check equipment, terminals, and monitors prior to each session to ensure full functionality.
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Operational Awareness — Maintain knowledge of session formats, staffing, promotions, and special offerings.
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Inventory Maintenance — Maintain adequate cage supplies and ensure inventory is organized and accounted for.
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Documentation & Reporting — Complete deposits, data entry, session paperwork, and required reports with accuracy.
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Professional Communication — Communicate effectively and professionally with guests and colleagues to support a positive gaming environment.
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Team Collaboration — Maintain strong rapport with colleagues to support a productive, respectful, and cohesive work environment.
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Regulatory Compliance — Comply with licensing laws, health and safety standards, and all statutory regulations.
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Additional Duties — Perform other duties as assigned or directed.
Education and Qualifications
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Must be available to work a flexible schedule including evenings, weekends and holidays
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Bingo Caller experience an asset
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Cage Cashier experience an asset
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Minimum 1 year of experience in high volume cash handling
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Serving it Right Certification
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Ability to successfully obtain a Gaming License
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Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
Work Environment Considerations
Standing for long periods of time, lifting, carrying, pushing, pulling, stretching, bending, interruptions and non-traditional work hours
Total Rewards
We offer a supportive and people‑focused Total Rewards package designed to promote well‑being, stability, and long‑term engagement. Team members in this role receive:
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Paid Vacation — Competitive paid vacation entitlement to support work–life balance.
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Wellness Days — Paid wellness days to support personal well‑being and flexibility.
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Extended Health Benefits — Comprehensive extended health benefits available after three months of employment.
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Company‑Matching RRSP — Eligibility for the company‑matching RRSP program after six months, supporting long‑term financial planning.
Our Companies are committed to fostering a diverse, equitable, and inclusive workplace and welcome applications from all qualified candidates. Accommodation is available throughout the recruitment and selection process. Candidates requiring accommodation are encouraged to advise us at any stage of the process.
We thank all applicants for their interest; however, only those selected for further consideration will be contacted.
