About the Role:
Euro Tile & Stone provides carefully curated collections of porcelain tile, marble and countertops sourced all over the world coupled with exceptional service, expertise and supply chain to deliver an excellent client experience. We help to transform our client’s space to create the atmosphere, the vibe, the feeling they’re looking for.
For over 35 years, we have been serving homeowners, designers, architects, builders, retailers, contractors and renovators. You will have the opportunity to touch every aspect of the business and truly influence yours and the company’s success.
Position Details
Euro Tile & Stone is looking for a Receptionist, to be a part of our growing team in our Toronto location.
What You will Be Doing
Reporting to the Branch Manager, the Receptionist is responsible for always communicating effectively and professionally to clients and visitors to Euro Tile & Stone. The Receptionist is the first point of contact for clients and provides a welcoming, pleasant environment with visitors to the showroom, by answering phone calls and emails from clients, suppliers or vendors and redirecting them in an appropriate manner.
- Welcoming all clients and visitors to our Showroom by greeting them, in person or on the phone; answering or referring inquiries in a professional and personable way.
- Screening calls and directing them to the appropriate person or department and ensuring clients and visitors are met in a timely manner.
- Booking appointments for showroom clients
- Updating and maintaining branch staff directory
- Maintaining front reception area and any meeting rooms in a clean and presentable fashion.
- Preparing any packages for courier.
- Assisting Sample Department as needed
- Photocopying and distributing materials for any managers, as required.
- Sorting and distributing all incoming mail and preparing all outgoing mail at the end of each day ensuring appropriate postage and handling.
- At all times representing Euro Tile & Stone in a professional manner and adhering to all policies and procedures pertaining to dress code.
- Conducting all work in accordance with all appropriate Health and Safety regulations together with the suitable administrative policies and procedures.
What You Bring to the Role
- An understanding that the client is central to everything we do
- Ability to communicate proactively and clearly in person, over the phone and by email
- Mature, positive, friendly, courteous attitude
- Balance all types of communication and responsibilities
- Proactive problem solver. That also means identifying potential problems and taking care of them before they might escalate
- Able to use technology especially Microsoft Office suite including Outlook, Word, Excel, PowerPoint.
- Minimum of two years’ experience as a receptionist or in an admin assistant role, or an equivalent combination of relevant education and experience.
- Knowledge of general office procedures and filing systems.
- Working knowledge of phone systems
- Ability to work both independently and as part of a team.
- A good attention to detail.
- Ability to organize and prioritize your tasks.
- A friendly personality and enjoy working with people.
- Excellent communication skills in English.
Nice to Haves
- Office administration diploma
- University or college degree
Why Join
At Euro Tile and Stone our four guiding principles are to treat clients like family, only sell high quality products we believe in, invest to have plenty on hand inventory, and hire people who share our passion and values. We are dedicated to continuing to offer outstanding service and care to each and every one of our clients. With over 35 years in the business, we have an unwavering focus on building relationships and our clients appreciate that.
- We have a strong commitment to our employees just as we do our clients because we recognize that our people are fundamental to the success and growth of our business.
- You’ll get the freedom to express your talents in your unique way
- You’ll receive a competitive salary and benefits plan
- You have a high potential for growth and career development
- Our company culture is pretty cool. We have an international and design flair, with a fun, collaborative, caring culture and outstanding people. We’re also business focused and get stuff done
- We’re diverse in terms of culture, but also in embracing diverse opinions and schools of thought
- We offer continuous product training and enjoy sharing our knowledge with our team members
- We give back to our community in many ways and we love to have our employees participate in our charitable events
- We refined the experience of shopping at a retail flooring store and will keep improving
- We genuinely accept feedback and adjust based on it
If you want to work with us but think your experience is this close to what we’re looking for, please still apply. Experience comes in many forms, skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply.
Euro Tile & Stone welcomes and encourages applications from people with disabilities and recognizes the importance of Equity, Diversity and Inclusion. Accommodations are available for applicants with disabilities throughout the recruitment, selection and assessment process. If you require an accommodation, please let us know in advance and we will work with you to meet your needs.
We appreciate all applicants for their interest but only those selected for an interview will be contacted.
Job Type: Full-time
Pay: $19.00-$23.00 per hour
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Education:
Experience:
- receptionist: 1 year (preferred)
- Customer service: 1 year (required)
Language:
Work Location: In person
