A Proactive Approach to Ongoing Training to help you develop life-long skills. Advanced understanding of support tools, techniques and how technology is used to…

The successful candidate will be responsible triaging incoming calls to determine priority and assign as appropriate; provide customer service to the…

Ability to communicate complex technical topics clearly in written and spoken English with customers via tickets, Zoom calls, etc.

You will be involved in covering 1st and 2nd line operational support and 3rd line change projects in a managed services environment.

The University’s Vaccination Policy-COVID-19 Requirements for Employees and Students (the “Vaccination Policy”), requires all McMaster community members,…

The Junior Technical Support Analyst position works with customers via inbound calls, outbound calls, or online. Install, repair, and maintain PCs.

College diploma or University degree in a technical field or equivalent from two-year College or technical school. Maintains backup systems and archives.

Participate in development, implementation, and improvement of support policies, process and best practices. Excellent communicator, able to deal independently…

You will be the interface between our customers and development team and will help ensure product defects are resolved in a timely fashion.

Ability to successfully contribute to complex projects: developing project work plans; monitoring and directing the activities of a project team.

A world-class training program in financial services. Work together with Project Manager, determines best mix of development, interfacing applications, third…

8+ years of experience in infrastructure management and design, with a focus on customer service and complex technical assistance.

Provide level 1 and 2 application support to INX customers. We offer everything from competitive remuneration and amazing development opportunities, through to…

Microsoft 365 Certified: Teams Administrator certification. The Snr Systems Administrator will primarily be responsible for designing, implementation, and…

If you have a valid reason for not being fully immunized, which is limited to certain specific medical reasons or other valid reasons protected by applicable…

SSO Authentication, SAML Authentication, LDAP configuration, certificate support, ciphers and protocols configuration, https configuration, etc.

Liaise with internal development teams and external vendors to resolve support issues, find root cause, document the process/steps and implement steps to avoid…

Ability to work under pressure to be responsive to client calls for assistance. Ability to work under pressure to be responsive to client calls for assistance.

Manage project delivery with specific responsibility for managing expectations both internally and externally, scheduling project meetings, managing client…

A degree in Computer Networking, Computer Science, Computer Engineering or related discipline. Reporting to the Director of Technology, the Senior Network…