Greet guests with a smile and answer their questions as required. Respond to telephone and email inquiries. Ensures the safety and security of the hotel staff…
While standard duties include guest check-in and check-out, in this position you will also be responsible for ensuring 100% satisfaction from the moment guests…
Ensures friendly and professional service is offered to all incoming, in-house and departing guests. Knowledge of Vancouver is required as this position…
The successful applicant will be available to work a minimum 2 Night Audit shifts (11pm - 7am) per week with the flexibility to cover additional Night Audit…
Reporting to the Reservations Manager, the successful candidate will be responsible for all aspects of the reservation service for the hotel providing guests…
The Reservation Agent will accurately record guest information, including payment information, and advise customers on available upgrades or specials that may…
Answers internal and external telephone inquiries in an efficient and friendly manner, following hotel telephone etiquette guideline and using guest names when…
Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert…
Completion of a two-year apprenticeship program in front desk operations or hotel management preferred. Respond to telephone, e-mail, and in-person inquiries…
Use of proper telephone etiquette, adhering to Front Office Standards, answering all calls in a timely and professional manner. Front desk: 1 year (required).
Respond to various guest inquiries including, local activities, places of interests and restaurant recommendations. Customer service: 1 year (preferred).
Verify the cash drawer, count the cash drawer to see if the drawer is over/short. Processes all financial transactions including the verification and processing…
Handles cash, cheques, credit and debit card transactions in accordance with hotel policies. Provides customer service and handles administrative duties such as…
Serving it right and Food safe certification required. Reporting to the Pacific Club Manager, the successful candidate will be responsible for delivering…
Balancing and accounting for cash and charge/debit receipts for daily sales transactions. Maintain a current working knowledge of all events, services, and…