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National Account Manager


Burnaby, BC, CANADA

Sales and Business Development

BDT - ADT Canada

Company Overview:
ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada. ADT's broad and pioneering set of products and services, including ADT Pulse® interactive home and business solutions, and health services, meet a range of customer needs for today's active and increasingly mobile lifestyles. Headquartered in Boca Raton, Florida, ADT helps provide peace of mind to nearly seven million customers, and it employs approximately 17,500 people at 200 locations. More information is available at

Position Summary:

This is a strategic national sales role in the organization that will sell ADT Integrated CCTV, Card Access & Security through the means of solutions-based selling. The primary function of this position is to assist in the growth of ADT National Account recurring business by prospecting new opportunities in approved multi-site vertical target markets.

Duties and Responsibilities:

  • Ensures proper application of systems products and services to meet customer requirements
  • Participate in customer meetings to discuss technology trends and roadmaps
  • Provides product demonstrations, industry shows, and exhibitions
  • Excels in the loss prevention environment
  • Reviews and prepares bid specifications and develops documentation
  • Create documentation - SOW work-plans, templates, SLA standards documents
  • Provides technical design for prospects and our field organization ensuring proper understanding by the field regarding systems intent
  • Review all specifications and ensures project designs and estimates are compliant with desired scope of bidding the work
  • Reviews opportunities with the operations team and obtain necessary approvals on estimate costs
  • Site surveys / meetings with the operations team


  • Degree or Diploma in Mechanical, Electronics/IT/or Computer would be an asset
  • CCTV, networks or related technical training certificate would be an asset  


  • Exceptional customer service skills in English
  • Knowledge of the practical application of construction and technology
  • At least 3 years' experience preferred in technical sales
  • 1 to 3 years' experience in CCTV System or relevant experience in the telecom industry
  • 2 years' experience in the Life Safety, Security or construction industry
  • 3 years' proficiency in design, pricing and implementation of all types of integrated systems projects
  • Generate project cost estimates, quotes, and bids by generating RFI's, and reviewing project specifications 


capability, ability, competency, proficiency, accomplishment, expertise, adeptness, skill, prowess, mastery, talent

  • General understanding of networks and technology preferred
  • Mechanical aptitude is required to comprehend Installation and design
  • Understanding of estimating cabling and conduit runs and a history of consistent estimate accuracy
  • Self-motivated and able to work independently taking initiative in identifying and resolving problems
  • Ability to develop solutions for designing and building integrated solutions
  • Ability to provide value engineering alternatives to the specified scope and design
  • High level of proficiency in access control, intrusion detection, fire alarm and CCTV products and concepts
  • Experienced with Visio to mark up floor plans
  • Familiarity with reading blueprints, understanding current building standards and local/national codes
  • Willingness to learn and apply proven sales principles and practices
  • Knowledge of large projects, database connectivity, basic LAN concepts.
  • Comfortable selling medium sized engineered solutions with one time revenue up to $100k
  • Ability to generate high recurring sales and upsells recurring business
  • Proficient reader on latest sales techniques and the latest industry trends


ADT Security Services Canada, Inc. provides equal access to employment opportunities for all applicants and employees in accordance with applicable federal and provincial laws, without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, marital status, family status or disability or any other characteristic protected by provincial or federal law.
ADT Security Services Canada, Inc. is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity.  Accommodations are available upon request for all applicants with a disability throughout the recruitment process.  Please contact Human Resources at  if you require accommodation.  We will work with all applicants to accommodate their individual accessibility needs.
About ADT Canada

ADT is a leading provider of security and automation solutions for homes and businesses in North America. ADT's broad set of products and services, including ADT Pulse® interactive home and business solutions, and health services, meet a range of customer needs for today’s active and increasingly mobile lifestyles.

Our Canadian business is headquartered in Montreal and Toronto.  With our network of qualified professionals specializing in the sale, installation, servicing and monitoring of electronic security systems, we serve more than 700,000 residential, commercial and industrial subscribers across Canada. We are looking for professionals who will continue to promote our new and affordable, cutting edge products and services to the Canadian market! More information is available at or

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National Account Manager, ADT CANADA INC., Burnaby, BC, CANADA