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Record Center Specialist - Faxtrieval

IRON MOUNTAIN

Winnipeg, MB, CANADA

Operations

About Iron Mountain:

Founded in 1951, Iron Mountain Incorporated (NYSE: IRM) is the global leader in storage and information management services. Iron Mountain is committed to storing, managing and transforming what our customers value most, from paper records to data to priceless works of art and culture. Providing a full suite of solutions - records and information management, data management, digital solutions, data centers and secure destruction - Iron Mountain enables organizations to lower storage costs, comply with regulations, recover from disaster, and protect their data and assets from a complex world. Visit the company website at www.ironmountain.com for more information.
 

Iron Mountain Canada is an employer broadly committed to providing an inclusive work environment that welcomes all people.  Globally, we believe it is our diversity that contributes to our companies' shared success. We work hard always to avoid discriminating on any grounds other than capability to perform the requirements of the job.

Job Description:

Internally services the customers by maintaining their inventory through performing processes and workflow of Record Centre tasks including filing, retrievals, research, quality control, imaging and any other projects requested.

 

Responsible for executing services requested by the clients in Iron Mountain facilities within the district.
Responsible for productivity, quality and completion of daily work assigned. 
Perform quality control auditing functions.
Research and resolve discrepancies encountered and communicate difficult issues or problems to Supervisor
Checks and adjusts scanner controls to ensure proper image quality according to established guidelines and procedures.
Ability to operate and maintain microfilm scanners and related equipment.
Individual and team responsibility for customer requests and dealing with customers
Research and resolve customer issues, provide suggestions for resolution.
Prepare and process all record center paperwork necessary to accomplish the above processes
Observe all safety procedures and report safety issues
Perform other duties as assigned

Job Requirements:

High School education with 1 to 3 years experience in a service industry
Attention to detail, ability to read and write, professional communication skills
Ability to interact with a variety of people inside and outside the organization
Strong ability to understand and execute instruction and perform routine problem solving. 
Ability to perform repetitive work
Strong organizational skills
Ability to work the shifts provided based on the volume dictated by our business
Tasks involve the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling and crouching and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).
Ability to work in a fast paced, environment.
Able to work overtime as required
SKP knowledge an asset
Strong skills in Microsoft Windows, Excel and/or Access an asset.


 

Compliance Obligations:

 

It is the responsibility of every Iron Mountain employee:

  • to comply with all applicable laws, rules, regulations, and company policies
  • to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct 
  • to complete required training within the allotted time frame

 

About Iron Mountain

Iron Mountain enables 97 percent of the Fortune 1000 to manage their physical and digital information assets. Our innovative teams regularly collaborate to create information management solutions for our customers' data, no matter what format, location or lifecycle stage it's in and no matter where it's kept. With over 20,000 employees, we offer a wide range of career opportunities from coast to coast and country to country; from the warehouse to the executive suite; from the Sales office to the back office and the customer support center. At Iron Mountain, the opportunities are endless.

Visit the website

What it's like to work at Iron Mountain

We reward performance

Whether you want to move up through the ranks of management or become an expert in your field of specialty, you’ll find plenty of opportunities for advancement. Ours is a merit-driven organization that rewards performance, invests in our employees’ development and promotes from within.

Mountaineers climb together

We believe that we can accomplish so much more together as a team. Become a part of a team of hardworking professionals who care about the work they do and the people they collaborate with. Build a career where you and your team can grow alongside the company you put your heart into.

Our commitment to diversity

We are committed to providing a diverse and inclusive work environment, which we believe contributes to our companies’ shared success. Our belief is to advance a diverse and inclusive workforce where all team members can achieve their potential.

A look inside Iron Mountain

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Benefits & Perks

Iron in the fire

Along with opportunities for professional growth and advancement our passionate team enjoys:

  • Working with industry-leading technologies
  • Competitive pay and comprehensive benefits program
  • A place where your great ideas are heard
  • Global career opportunities

There is no limit to how far you can go at Iron Mountain!

Taking CARE

In order to better respond to the needs of our diverse workforce, communities and the environment, we deliver on our corporate responsibility strategy through our Taking CARE platform. The four areas of our Taking CARE platform are: Our Promise, Our People, Our Environment, and Our Community. Some of initiatives include our Moving Mountains program, Education Scholarship program and more—we’ve only just begun.

Iron Mountain Testimonials

This was my first full time job and I have been here for the last 18 years for a reason, I’m happy! The constant change we undergo is what makes Iron Mountain so attractive to me. It drives and challenges me and the continuous opportunities to learn encourage me to push my limits.

Khalid Mezban, Territory Finance Manager - Iron Mountain

Iron Mountain truly supports a culture of continuous improvement through internal learning programs and the tuition reimbursement program. It is through this program that I was provided an avenue to peruse my University degree (part-time). If you are willing to put in the effort, so is the company.

Kyler Lewer, Operations Manager - Iron Mountain

Being a large company, we have lots of resources to help us train and develop our People Leaders. The opportunities for continuous improvement and development are the reasons why I invite you to join us.

Leal Gabriel, General Manager - Iron Mountain

Record Center Specialist - Faxtrieval, IRON MOUNTAIN, Winnipeg, MB, CANADA