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Consumer Experience Trainer

Bayshore HealthCare

Mississauga, ON, CANADA

Administrative and Clerical

JOB SUMMARY
The Consumer Experience Trainer will work closely with the Regional Director of Business Development - Consumer Homecare and Area Directors to identify, create and deliver various training programs across the consumer branch network. The Consumer Experience Trainer will also lead the roll out of new training initiatives and ensure success through an enhanced customer/client experience. Key requirements for this role include experience with identifying training needs and implementing training programs within the consumer/service industry, comfort with a collaborative and team based environment, strong problem solving skills, deadline driven and self motivated individual with a keen interest in innovation backed by experience as a seasoned customer service professional.

DUTIES AND RESPONSIBILITIES

. Identify on-going opportunities to update current training programs or training programs that would be of benefits for Bayshore Consumer branch employees.
. Provide training support to branches and taking the lead from a change management perspective when new training programs or system initiatives are being rolled of NDC.
. Maintain and deliver learning materials to all consumer branches.
. Engage and collaborate with Area Directors to learn and understand about trending training problems within the branch
. Develop training plans and training program materials for new training programs. (ie/ CSC training program, Dementia training for Caregivers, etc)
. Travel to Branches and NDC as required to provide customer focued training to branch admin and field staff, schedulers and or other team members as necessary.
. Other duties as required to appropriately support new business opportunities.
. Participate in ongoing internal and/or external continuing education activities.
. Adhere to Bayshore Policies and Procedures.
. Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
. Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
. Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
. Complete other tasks as requested.

Education
Post Secondary Degree or Diploma or equivalent experience is strongly preferred.

Experience
Three to five (3-5) years of relevant Training and Customer Service experience, preferably in the service industry, would be an great asset. Working knowledge of Excel and Word. Experience/education in instructional training.

Other Skills and Abilities
Can effectively communicate with numerous branch staff with differing levels of knowledge, background and ability. Can influence behaviors, as appropriate, to achieve desired results. Works effectively to deliver desired outcomes within tight timelines. Delivers timely, accurate, and thorough results. Effectively manages multiple tasks with varying levels of complexity. Strong interpersonal and communication skills is a strong asset. Detail oriented with strong problem solving skills. Able to travel Nationally to the different branches to provide training or initiative roll out support as needed.
About Bayshore HealthCare

Bayshore HealthCare is one of the country's leading providers of home and community health care services. We partner with government and corporate organizations to enhance the quality of life, well-being, dignity and independence of people of all ages across the country to make them comfortable in their own homes. We are a caring team that's making a difference through compassion, innovation, leadership and personal commitment. Named one of Canada's Best Managed Companies since 2006, we have exceptional opportunities for health care, pharmaceutical, rehabilitation and dialysis professionals to advance their careers in over 100 locations in all provinces.

Visit the website

What it's like to work at Bayshore HealthCare

A Canadian Leader

A proudly Canadian company since 1966, we are one of the country’s leaders in Healthcare. We have established ourselves in other areas where our community needs care-Bayshore Healthcare, Bayshore Home Health, Bayshore Speciality Rx, Bayshore Therapy and Rehab, Bayshore Dialysis. Our goal is to do whatever it takes to make people comfortable.

Our Principles

We are passionate and caring. We imagine being the difference. We live our values of compassion, reliability, teamwork, innovation, leadership and personal promises to make a difference.

Our Areas of Care
  • Nursing and personal care
  • Home support and companionship
  • Temporary staffing at care facilities
  • Pharmaceutical products and services
  • Infusion clinics
  • Therapy and rehabilitation services
  • Dialysis centres

A look inside Bayshore HealthCare

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Benefits & Perks

We value our employees
  • Competitive compensation and benefits
  • Group RRSP
  • Flexible work schedules
  • Full or part-time hours
  • 24-hour clinical and operational support
  • Thorough orientation
  • Student placement programs
A wide range of career choices

Our flexible options to suit your career goals and lifestyle include a variety of opportunities to give you a choice of assignments and locations, a collaborative team environment and autonomy to work independently. We rely on your expertise and professional judgement and support you with rigorous clinical standards and comprehensive training. We also offer internal training programs and financial support for continuing education.

Bayshore HealthCare Testimonials

I get a lot of job satisfaction from the work I do with clients because I really feel like I’m making a difference in their lives. I feel I can take the time to deal with the whole person and deliver the kind of quality care that’s important to me.

Charlene Hagermann, RN Simcoe County, ON. - Bayshore HealthCare

I’m a single mother of two. Bayshore has given me the opportunity to be in the work force and still have time for my children. The support from staff is great while I’m working in different environments such as clients’ residences, nursing homes and hospitals.

Delores , Personal Support Worker St Catherines, ON. Branch - Bayshore HealthCare

I always feel respected for the job I do – which helps me to work to the best of my abilities – always receiving positive feedback and constructive pointers when needed. I appreciate all the things Bayshore has given me in my career and look forward to many more positive working years with the company.

Krystal , HSC/ Human Services Counsellor - Bayshore HealthCare

Consumer Experience Trainer, Bayshore HealthCare, Mississauga, ON, CANADA