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Assistant Dispatcher


Vaughan, ON, CANADA

Retail In-Store

Position Purpose:

This position is responsible for ensuring that dedicated fleet and carrier are properly assigned, routed and tracked.  Monitor, adjust and achieve the daily/shift delivery schedule and accountable for overall transportation productivity for assigned lanes/fleet.  Identifies resolves and communicates the resolution of inbound and outbound transportation operational issues within a given shift/day.

Major Tasks, Responsibilities and Key Accountabilities:

Work with and direct the shift Customer Service Representatives, DC Assistant Manager, Asset Protection, Carrier Dispatchers/CSR and clerks to achieve and account for the shift plan for transportation.
  • Ensure that the load documents are correct prior to departure and with the driver.
  • Record all in and out times of vehicles/drivers and record availability status of vehicles. 
  • Prioritize, expedite and approved rush merchandise.
  • Track and trace shift activity and on-time pickups and deliveries
  • Review and approve fleet and carrier invoicing and expenses
  • Executes policy and process regarding productivity, safety and service level
  • Accountable for the accuracy of daily volume and productivity recap


Knowledge, Skills, Abilities and Competencies:
  • Internal Candidates: Must fulfill minimum time-in-position (1 year) and performance management code requirements (M+, Meets Expectations and Consistently Demonstrates)
  • Previous work in transportation office as dispatcher or asst. dispatcher
  • Previous work in retail environment in logistics, store fulfillment or supply chain associate
  • Be able to work shift schedule which may include weekends, evenings, holidays, and overtime on occasion.
  • Successfully complete any required training or orientation programs
  • Take-charge nature, prioritization skills and decisiveness
  • Good interpersonal and communication skills
  • Fair PC skills including Microsoft outlook, excel and word
  • Attention to detail and accuracy
  • Good time management skills
  • Knowledge of Canadian transportation regulations and licensing (Federal and Provincial)
  • High School Graduate (post secondary preferred)
  • CITT preferred
  • 3 Years of relevant work experience
About Home Depot

The Home Depot's values guide the beliefs and actions of all associates each and every day. Associate pride and our "orange blooded" entrepreneurial spirit are distinctive hallmarks of our culture. Our Store Support Centre (SSC), distribution centres and Rapid Deployment Centre (RDC) serve stores across Canada. We put our customers first and we are dedicated to making sure our stores have everything they need to serve our customers. The opportunities are endless and working here means being empowered and taking advantage of our personalized training programs to gain knowledge and advance your career. Build your career at The Home Depot!

Visit the website

What it's like to work at Home Depot

Taking care of our people

The key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.

Doing the right thing

We exercise good judgement and accountability by “doing the right thing” and not just “doing things right”. We work hard to understand the impact of our decisions, and we accept responsibility of our actions.

Entrepreneurial spirit

The Home Depot fosters innovation by encouraging associates to initiate new and creative ways of serving our customers and improving the business, and to spread best practices throughout the company.

A look inside Home Depot

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Benefits & Perks

Building strong, sustainable communities

The Home Depot strives to be the best corporate partner possible in our communities. We make positive contributions as a neighbour, an employer, a retailer and as a profitable investment opportunity through the successful and strategic operations of our company. Giving back is a core value at The Home Depot and is a passion for our associates. Through Team Depot, our associate-led volunteer program, The Home Depot associates are encouraged and empowered to take a leadership role in the community.

Caring for our associates

The Home Depot offers a total value benefits package to all our permanent associates plus their eligible dependents and spouses. With everything from health and financial benefits to paid time off and tuition reimbursement, we’ve got you covered!

  • Health benefits
  • Maternity and paternity leave
  • Bonus plan
  • Employee stock purchase
  • Time off benefits
  • Tuition reimbursement
  • Retirement plans
  • Care program: free employee assistance service
  • Orange advantage: discounts on group home and car insurance, computers, and more.

Home Depot Testimonials

Michael De Young
By taking care of our community, The Home Depot provides the tools and platform needed for growth by empowering associates to take an action oriented approach to drive results forward.

Michael De Young - Home Depot

Chantel Lyew
Home Depot has a lot of care and compassion for their employees. It’s a company that cares about our career development, growth, learning, health, community giving and personal life balance. This environment makes me happy to come to work every morning.

Chantel Lyew - Home Depot

Chris Lewis
Working at the Home Depot gives you the opportunity to create innovative responses to challenging industry trends. The ability to do this within a creative, diverse and supportive team makes it an even more rewarding experience!

Chris Lewis - Home Depot

Assistant Dispatcher, HOME DEPOT CANADA, Vaughan, ON, CANADA