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Conflicts Information Specialist


Calgary, AB, CANADA

Administrative and Clerical

Osler, Hoskin & Harcourt LLP is one of Canada's leading business law firms. Advising many of Canada's corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our over 400 lawyers are based in offices in Toronto, Montréal, Ottawa, Calgary, Vancouver and New York.

Osler prides itself on attracting and maintaining some of the brightest talent in the legal arena. Our lawyers, students, management and staff have created a unique firm culture which nurtures mentoring and the exchange of ideas. Osler is a dynamic and exciting place to begin a career or carve out a new path.

The Conflicts and Records Management Department is responsible for new business intake, records and risk management services Firm wide. We currently have a full time opening for a Conflicts Information Specialist in our Calgary, Vancouver or Toronto office. This position is responsible for new business intake/new matter openings by researching, collecting, entering, and maintaining information in the Firm’s client management system and for making certain potential and/or real conflicts of interest are identified and reported.

Hours of Work: Depending on the location of the successful candidate the hours of work will be as indicated below. The successful candidate will work on a rotating schedule as on-call for the weekend. Some overtime may be required, as necessary.

  • Toronto: 1:00 p.m. to 9:00 p.m. EDT
  • Calgary: 11:00 a.m. to 7:00 p.m. MDT
  • Vancouver: 10:00 a.m. to 6:00 p.m. PDT

Major Responsibilities and Duties:

  • Conducts conflict of interest searches according to the Firm’s procedure including: searching multiple databases to identify potential conflicts of interest; preparing conflict reports by reviewing, retrieving and summarizing relevant information from multiple databases; and sending search results to the legal professional for file opening decision.
  • Opens new matters in accordance with the Firm’s procedures including: receiving and reviewing requests for new matter openings; ensuring accuracy of information submitted; revising incorrect information as required; and reviewing requisition forms for amendments.
  • Provides accurate conflicts-related information based on information from multiple databases.
  • Maintains Firm’s client management system and updates related information.
  • Follows procedures and policies governing the Firm’s file opening and conflict management activities and responsibilities.
  • Performs related administrative, clerical and other duties as required.

Position Requirements:

Education and Experience

The successful candidate will have a Community College diploma in Information Management, Information Systems & Design, Library Science or Library and Information Technology, plus, two years of business office experience in a customer service role and/or research. An equivalent combination of education, training and experience may be accepted. Legal industry experience is an asset.

Knowledge and Skills                          

  • Strong interest in technology and advanced computer literacy; experience with MS Office, new business intake applications, accounting software and database applications; experience in technical troubleshooting.
  • Advanced research and problem solving skills with the ability to conduct conflict of interest searches and exercise good judgement to resolve related issues in a timely manner.
  • Accuracy of work product and strong attention to detail.
  • Ability to be flexible, adaptable, and show initiative while working in a high-volume and deadline-driven environment
  • Advanced time management and organizational skills with the ability to multi-task among detailed-oriented tasks and prioritize conflicting demands in a high-volume and deadline-driven environment.
  • Exceptional communication, interpersonal, and customer service skills.
  • Exceptional negotiation and teamwork skills to interact/collaborate with various groups; Work effectively as a team member as well as independently; Balance team and individual responsibilities

We thank all applicants for their interest in Osler; however, only chosen applicants will be contacted. Osler is an equal opportunity employer, and we welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.


Please note that any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment and educational verifications.


If you have the required background with the ability to provide exceptional customer service and wish to work in one of Canada’s leading law firms, please reply in confidence with a cover letter and résumé by the closing date to:


Human Resources
Osler, Hoskin & Harcourt LLP
P.O. Box 50, 1 First Canadian Place
Toronto, Ontario M5X 1B8

Closing Date: July 10, 2017

No agencies or phone calls please.


Conflicts Information Specialist, OSLER, HOSKIN & HARCOURT LLP, Calgary, AB, CANADA
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