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Care Manager

ALBERTA HEALTH SERVICES

Calgary, AB, CANADA

Operations

Care Manager

Requisition #:  455640
Union: Exempt
Title Manager
Department: CC SENIORS NORTH HC
Posting Open Date: 2017-07-15
Posting Close Date: 2017-07-28
Location: Northwest Centre 1 - At
City: Calgary
Employee Class: Regular Full-Time
FTE: 1.00
Date Available: 2017-08-21
Temporary End Date:
Hours Per Shift: 8.15
Length of Shift Cycle: 4
Shift Per Cycle: 19
Shift: Days
Days Off: As Per Rotation
Rates of Pay: AHS offers a competitive compensation package
Vehicle Required: Yes
Category: Business/Management/Leadership, Nursing - Advanced Practice/Management
Job Summary:
This leadership opportunity with the Seniors North, Integrated Home Care team supports an interdisciplinary team of mobile professionals in the community. The Care Manager has primary accountability for the management of human resources within the service area, including recruitment, retention, discipline, performance management and staff development.

There is a strong focus on client centered care through advancing case management practices with clinicians on the team. The team consists of RN, LPN, OT, PT and TA professionals.  Strong communication skills facilitate the internal function of this role and promote, as well as maintain, external partnerships essential in the delivery of care.  The Care Manager works collaboratively with the IHC leadership team to ensure program-wide objectives are met, including participating in IHC and regional committees, initiatives, program development, and projects.

The position also has primary responsibility for financial management within the service area, which includes the understanding of minor and capital equipment needs for resource planning.

Key Responsibilities:

Leadership and Planning:
- Manages the day to day operations of professional staff at the site level, brings forward concerns and recommends solutions to the Area Manager.
- Identifies staffing needs required to effectively and efficiently operate.
- Monitors operational issues, acts as a role model and change agent to ensure the implementation and success of regional and provincial strategic directions.

Service Delivery:
- Fosters client centered care, recognizing unique client situations and complexity of care delivery in the community.
- Monitors effectiveness of contracted services provided by home support agencies and housing operators.
- Makes operational decisions within the assigned area of responsibility based on critical review of clinical information, workload data and fiscal resources.

Resource Management:
- Participates in the entire recruitment process: identifying need, interviewing, hiring, and providing orientation to newly hired staff.
- Encourages and supports staff to identify learning needs; promotes continued learning opportunities for professional growth. Fosters an atmosphere conducive to meeting staff development and student learning experiences.
- Monitors and comments on staff performance, provides immediate, constructive feedback to facilitate ongoing quality performance and meeting accountabilities. Completes staff performance reviews.

Coordination and Communication:
- Fosters internal/external information exchange related to areas of responsibility with various stakeholders.
- Facilitates/leads regular team meetings, providing staff with current guidelines and process information impacting clinical/case management practice.

Occupational Health Safety and Wellness:
- Promotes a safe and respectful workplace.
Qualifications:
- Bachelor Degree in health care field, Business or Administration required; Master in Healthcare Administration, Business Administration or Clinical specialty preferred.
- Management experience preferred.

Demonstrated leadership qualities:
- Strong problem-solving and conflict resolution skills are required.
- Proven record of strong interpersonal and communication skills are required.
- Demonstrated ability to collaborate and negotiate with a variety of external and internal stakeholders will be necessary.
- Decision-making abilities.
- Knowledge of change management, conflict resolution frameworks and coaching models as asset.

- Physical ability to perform duties such as Home visits and attendance at Complex Discharge conferences.
- Continuous learning is critical to keep pace with the environmental and operational changes.
- Previous Home Care experience an asset.
- A client-centered approach and capacity to coach and mentor others is required.
- Valid driver's license and access to a reliable motor vehicle for day to day travel is required.

AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

All new offers of employment are subject to a Criminal Records Check satisfactory to the employer. This information is collected by authority of the Protection For Person In Care Act (Section 10(4).

About Alberta Health Services

Alberta Health Services (AHS) is the first and largest fully-integrated health system in Canada. Located across the Province in urban and rural settings, AHS is committed to delivering patient-first health services to over four million people living in Alberta. Whether you are a health professional, front line clinical worker, one of our numerous support staff, or in one of our corporate roles, you'll feel good knowing your work makes a difference to the lives of Albertans. We offer interesting, meaningful and challenging work with plenty of opportunities to learn and grow. With excellent wages, flexible hours, and our commitment to work-life balance, you'll have plenty of time to juggle your other passions and enjoy all that Alberta has to offer. Join our team – make a difference.

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What it's like to work at Alberta Health Services

Outstanding teams — exceptional care

Our employees bring a multitude of work and life experience from a variety of disciplines to impact the patient experience. From physicians to pharmacists, housekeepers to clerks, together we make AHS the health care provider it is today.

When you’re at your best, we’re at our best

At AHS, you’ll be empowered to succeed and encouraged to find solutions that co-create a healthy work environment. We help you to stay current with best practices and to continue to evolve as a professional.

Empowering you to succeed

Discover ample opportunities for learning and development to help you become the best you can be. Learning opportunities include seminars and courses for personal and professional development — from clinical best practice to leadership development. We also offer advanced education support.

A look inside Alberta Health Services

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Mutual appreciation and support.
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Adding a personal touch.
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Celebrating holidays together.

Benefits & Perks

We value your well-being

We believe that supporting the health and wellness of our employees leads to better outcomes for our patients. We offer Employee & Family Assistance, including education, resources, and counselling. There is also an opportunity to join our Group Savings Plan and Pension Plan to help you save for the future.

Comprehensive health benefits

It is our belief that employees in good health are more effective when helping their patients. We provide a variety of benefits to enhance your health, and the well-being of your family. Our employees enjoy a variety of benefits that include health, dental, vision, disability and lifestyle considerations.

Alberta Health Services Testimonials

I love the changing dynamics of my job. The patients that you encounter provide unique individual challenges, every day. The ever changing atmosphere keeps me coming back.

Kevin R., Paramedic

Working in a rural setting also provides many challenges and a wide variety of diagnoses, encouraging me to continue my growth as a professional.

Natasha T., Physical Therapist

I love being able to help people and make a difference. Being in health care helps me do just that.

Mark K., Business Intelligence Developer

I like the flexibility and challenges provided by my job. Alberta Health Services has provided me an environment of lifelong learning and career progression.

Jason S., Financial Analyst

Care Manager, ALBERTA HEALTH SERVICES, Calgary, AB, CANADA