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Training Coordinator (Lead)

ENERCARE

Toronto, ON, CANADA

Training and Education

Enercare Inc. is a TSX-listed company with investment grade credit rating and one of Canada's largest home and commercial services and sub-metering companies. More than one million customers trust Enercare to make their homes and businesses more comfortable, more functional and more efficient everyday.
 
At Enercare, we believe that intelligent energy solutions can benefit everyone. Our energy products, services and conservation programs combine the best practices in the industry with comprehensive programs, flawlessly delivered.
 
Our Home Solutions and Sub-metering Solutions allow us to work together with homeowners, property managers, multi-residential building owners, developers, condominium boards and residents to help save energy, save money and save the planet.
 
Enercare’s recruitment process includes accommodation for applicants with disabilities. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Role:               Training Coordinator (Lead)

Status:            Full-time, Temporary/Contract - 24 months

Department:   Project Delivery

Division:         Enercare Home and Commercial Services

Location:        Birchmount (Markham)

 

As a key member of Enercare’s Project Delivery team, the incumbent is primarily responsible for the training and knowledge of Operations staff.  The successful candidate will play a key role on our Business Transformation team as we go through major system changes and replacements over the coming years.

 

Accountabilities:

  • Oversee a team of training developers and trainers to meet project expectations and timelines
  • Develop training strategies, plans and approach for projects
  • Collect and assess project and training risks and resistance with end user community.
  • Learn training tools and leverage training templates.
  • Collaborate with business process owners and application consultants to develop end user training curriculum; overseeing the development of training content and training schedules.
  • Develop, manage and maintain training curriculum, materials and programs, including e-learning modules, leaders guides, participant manuals, visual aids, evaluations and job aids
  • Develop, manage and maintain training and knowledge strategies, polices and standards
  • Manage training content, schedules, attendees, and test results using an LMS system
  • Participate in strategic initiatives and project as training lead and coordinator, assessing and addressing the training needs of Operations resources.
  • Conducts training needs analysis.
  • Conducts Train-the-trainer sessions prior to the launch of new programs and acts as on-site support of new projects, programs and processes to ensure effective implementation and knowledge transfer.
  • Meet and manage with Training Specialists assigned to Business Transformation projects and on-loan facilitators Pre and Post Class to ensure they are prepared and to gather feedback on curriculum
  • Delivers training to employees at all levels on a variety of topic areas as required.
  • Collaborate with stakeholders and business partners to develop learning solutions that align business needs with training objectives
  • Create and manage user knowledge system. SFDC Knowledge experience desired
  • Coach and develop other team members
  • Employee communications regarding business and system changes
  • Communicate all curriculum updates and changes to the Learning Specialists that deliver relevant courses

 

Qualifications:

  • University undergraduate degree, or related college diploma
  • Adult Education Certification, and a sound knowledge of adult learning principles and instructional design (ADDIE)
  • 5-10 years experience in Operations Training, preferably in a related business (Service, Telecom, Utility)
  • Experience in SAP or Salesforce.com systems considered an asset
  • Excellent presentation, communication and facilitation skills
  • Demonstrated ability to succeed in a rapidly changing business environment
  • Proven planning, project and change management skills.
  • Ability to work flexible hours and travel to deliver training and support within Ontario.
  • Able to collaborate effectively with key stakeholders at all levels
About ENERCARE

Enercare, headquartered in Toronto, Ontario, is publicly traded on the Toronto Stock Exchange (TSX: ECI). With approximately 3,800 employees, we are one of North America's largest home, commercial services and energy solutions companies; and a leading provider of water heaters, water treatment, furnaces, air conditioners and other HVAC rental products, plumbing services, protection plans and related services.

Operating in Canada and the United States, we are the largest non-utility sub-meter provider. Enercare serves approximately 1.6 million customers annually through electricity, water, thermal and gas metering contracts for condominiums and apartments in Canada; and through our Triacta brand, a premier designer and manufacturer of advanced sub-meters and sub-metering solutions.

Visit the website

What it's like to work at ENERCARE

Great Team Environment

Enercare has built itself around the values of being exceptional, caring, and genuine. This spirit is what drives us to work as a team to deliver the best service to our customers while fostering and maintaining respectful and trusting relationships with our colleagues. 

A team with integrity
  • We tell the truth and honour promises.
  • We respect and support the social and cultural fabric of the communities where we work, live, and serve.
  • We conduct business in an environmentally responsible manner.
  • We treat fellow employees and all others with respect and dignity.
  • We value the diversity of our employees.
Awards and Recognition
  • President and CEO, John Macdonald was recognized as one of the Top-100 CEOs for publicly traded companies in Canada by Financial Post
  • CFO, Evelyn Sutherland, was named as a WXN 2016 Canada's Most Powerful Women: Top 100 Award Winner
  • Enercare’s HR team was awarded with the Accompass Award for HR Team of the Year, presented at the Canadian HR Awards in 2016

A look inside ENERCARE

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Benefits & Perks

We are an Industry Leader

As one of North America’s largest home and commercial services and energy solutions companies, we are a leading provider of water heaters, water treatment, furnaces, air conditioners, plumbing services, protection plans and other related services. Proudly Canadian, we deliver on the promise of putting our customers first and keeping millions comfortable every day!

Our Commitment

The Enercare Fresh Start program is a cause marketing program designed with the aid of Enercare employees and aligns with Enercare’s values of being Exceptional, Caring & Genuine. The program helps distressed families in the communities where we operate to transition out of shelters into a home of their own by providing them with Fresh Start Comfort Packages that contain necessities and small luxuries for these families that help them to get back on their feet and get a fresh start in life.

Join Us!

Working at Enercare is truly a rewarding experience. In addition to the excellent compensation and benefits plan, we offer lucrative employee discounts on products and services. We have great people who work together in smart, inspiring and collaborative teams where respect and individual talents are highly valued. That’s not all! At Enercare, we know work isn’t just work, and so we thoroughly enjoy hosting employee and family activities each year.

Training Coordinator (Lead), ENERCARE, Toronto, ON, CANADA
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