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Customer Training Professional - Traveling Representative

REYNOLDS AND REYNOLDS (CANADA) LTD

Edmonton, AB, CANADA

Customer Service

BDT - Reynolds and Reynolds

Established in 1866, Reynolds and Reynolds offers the Retail Management System – a complete suite of products and services for automotive dealerships. Reynolds solutions are built as one, to work as one, for all areas of the dealership. While headquartered in Dayton, Ohio, Reynolds has offices all over the world, employing more than 4,300 associates.  We offer a variety of opportunities: energizing projects, high-powered teaming, constant learning, and professional growth. 

POSITION DESCRIPTION:

The Training Department plays a crucial role in connecting our customers to our software. The main purpose of this position is to help our customers make a smooth conversion to the Reynolds and Reynolds system and provide training and customer support throughout the process.

In this position, you will travel approximately 80% of the time and you will typically be given at least 1 month advance notice about upcoming trips. You will travel both individually and with a team installing and converting our software for customers. This requires excellent presentation and communication skills as you will meet with dealership management to understand the needs for each dealership. Based on these requirements, you will customize the system and train key dealership personnel on how to use the solution.

When you are not physically at a customer site, you will support current customers, prepare for future trips, and conduct follow-ups with recently installed customers from your home office. Since you will be working from a home office, we will provide you with a company car, iPhone, laptop, and printer-scanner-copier equipment.

Training includes department observations, classroom instruction, and on-the-job training with a mentor. Classroom instruction includes product training as well as automotive dealership operations. You will assist experienced representatives with customer set-up and implementation. In addition, you will have the opportunity to see Reynolds’ solutions “in action” by visiting car dealerships that already utilize our solutions on a daily basis.

REQUIREMENTS:

  • College diploma or University degree required
  • Outgoing, friendly personality
  • Strong written and verbal communication skills
  • Ability to travel 80% of the time
  • Able to travel to the United States for company-paid training

BENEFITS:

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

  • Medical, dental, vision, and life insurance
  • Pension plan (50% company match up to 3%)
  • Professional development and training
  • Referral bonuses
  • Group Home & Auto Insurance discounts
  • Associate discounts on cars, computers, hotels, events and much more

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds encourages applicants of all ages and experience to apply, as we do not discriminate on the basis of age. Reynolds and Reynolds welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

About REYNOLDS AND REYNOLDS

Founded in 1866, The Reynolds and Reynolds Company (www.reyrey.ca) has a heritage of over 150 years of business operations – a heritage that sets us apart as we build for the future. Continually driven by our legacy of product innovation and customer service, Reynolds delivers solutions that support all areas of automotive retailing for car dealers and automakers. These solutions include a wide variety of software, business forms, and professional services that help dealerships operate more effectively and profitably in all departments – from accounting and sales to parts and service.

We believe that continuous learning is essential to the success of both our customers and our company, and we offer associates a number of ways to develop professionally and personally. As part of the Reynolds team, you will have the chance to learn and grow while supported by some of the most experienced people in our industry.

Reynolds employs over 4,300 associates worldwide and has offices in Mississauga, ON, Montreal, QC, and other locations across the United States and Europe.

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Customer Training Professional - Traveling Representative, REYNOLDS AND REYNOLDS (CANADA) LTD, Edmonton, AB, CANADA