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Customer Service Desk Associate - Dartmouth Temporary Position

SEARS CANADA - RETAIL

Dartmouth, NS, CANADA

Retail In-Store

Job Description:

Welcome to Sears, one of Canada's most trusted brand names.

 

For the past 60 years, Sears has been a household name from coast to coast. How have we been able to build such a great reputation? Through our dedicated Associates, of course!

 

With thousands of roles across the country, Sears is one of Canada's largest employers. Whether you are just starting out or have an established track record, Sears can offer you an exciting opportunity to build and grow your career. Bring your passion and enthusiasm for engaging with our customers, and you will find a world of career possibilities within our organization.

 

Purpose of the Job

 

Process transactions in a timely and accurate manner, promote Sears Canada card products and services, and provide service to customers at point-of-sale (POS). Maintain the customer service desk according to Sears Canada standards. Assist in sales floor coverage and merchandise replenishment and presentation as needed.

 

Major Responsibilities

  1. Provide service to customers at point-of-sale by processing all transactions quickly and accurately, according to Sears Canada policies. These transactions include  Sears Canada Card product sales, maintaining card share and conversion, payments, refunds, voided transactions, opening and closing procedures, etc. Utilize all equipment properly and report any deficiencies to a Lead or Manager as soon as possible.
  2. Promotes the use of the Sears Canada Card in each transaction, and utilizes all opportunities to open new accounts and promote related products (Mature Outlook, Family First etc).
  3. Respond to and resolve customer service problems promptly. Report repeated customer service issues/concerns to appropriate Lead or Manager.
  4. Maintain the area around the point-of-sale and the sales desk according to "Close New Everyday" standards. Support adjacent areas in sales floor coverage and merchandise replenishment as needed.
  5. Work in compliance with all laws and regulations and attend or complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others.
  6. Perform other duties as required.

Qualifications

  • Secondary school diploma
  • A minimum of 3 months of previous work experience
  • Excellent customer service skills
  • Demonstrated problem-solving and analytical skills
  • Excellent technical skills
  • Good oral and written communication skills

We offer a competitive compensation package including a generous associate discount on most Sears merchandise and services. We are committed to encouraging internal development and providing career enrichment opportunities wherever possible.

 

 

 

Please be advised that only those applicants who are selected for interviews will be contacted.

About Sears

Sears Canada is undergoing an exciting evolution. We're reimagining our physical stores and reengineering our digital channels to embrace the future and offer Canadians a fully transformed retail experience.

For the past 60 years, Sears has been a household name from coast to coast. How have we been able to build such a great reputation? Through our dedicated Associates, of course!

With thousands of roles across the country, Sears is one of Canada's largest employers. Whether you are just starting out or have an established track record, Sears can offer you an exciting opportunity to build and grow your career. 

Visit the website

What it's like to work at Sears

Culture of Innovation

Our Initium eCommerce Lab is at the centre of our innovation. It’s where we’re developing exciting new platforms, channels and tools that will not only transform Sears, but the retail landscape as a whole.

Every department is inspired by our commitment to pursue creative ideas, smart innovations and a more efficient mode of business.  We’re looking for people who aren’t just comfortable with change… but who crave it.

Work with the Best

Sears Canada is home to some of the most talented people in the industry. We’re future-focused, aligned to one goal and inspired to deliver our best work every day.

At Sears Canada, we’re all about the customer. From our front-line staff to our technologists, at every level, we have the authority to deliver on and exceed our customer’s expectations of us.

A look inside Sears

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Benefits & Perks

Benefits and Perks

We offer all of team members a competitive compensation package including a flexible benefits program and a generous associate discount on most Sears merchandise and services. We are committed to encouraging internal development and providing career enrichment opportunities wherever possible.

Inclusive Work Environment

We’re here to capture the hearts and minds of our customers, and our employees. As we embark on our seventh decade, we continue to uphold our inclusive work environment through our strong values, our integrity and our passion in everything that we do.

Google for Work

At Sears Canada, we recognize the importance of work life balance. That’s why we use G Suite to give our team the flexibility to work from anywhere.

Born in the cloud, Google for Work supports our productivity, mobility and innovation efforts.

Customer Service Desk Associate - Dartmouth Temporary Position, SEARS CANADA - RETAIL , Dartmouth, NS, CANADA