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Buyout Associate Customer support BILINGUE

SEARS CANADA - RETAIL

Montreal, QC, CANADA

Retail In-Store

Job Description:

 

 

 

BUYOUT ASSOCIATE  CUSTOMER SUPPORT ( BILINGUAL )

 

 Strong written and spoken skills in both official languages

 

 

LOCATION:   3075 Thimens St-Laurent, Qc  H4R1Y3

POSITION:   BUYOUT Customer Support Associate

HOURS: Monday - Friday 8am - 8pm  Saturday 9 am - 5 pm

SALARY: $14/hr

STATUS: 1 full time permanent (37.5 hours/week ) and part time permanent ( 25-30 hours/week)

 

 

 

Sears Canada is a multi-channel retailer with a network that includes 159 corporate stores, 125 Hometown stores, over 1,200 catalogue and online merchandise pick-up locations, 84 Sears Travel offices and a nationwide repair and service network. The Company also publishes Canada's most extensive general merchandise catalogue and offers shopping online at www.sears.ca

  

POSITION SUMMARY:

  • Reporting to the Customer Support Team Leader. The Customer Support Associate will provide ongoing support to assess applications for claim against related coverage, review data for completeness, research and investigate discrepancies, and calculate claim settlement amount based on existing SEARS policy.
  • Settle claims within a predetermined monetary limit - involves direct conversations with customers.

MAJOR RESPONSIBILITIES:

  • Assess applications for claim against related coverage, review data for completeness, research and investigate discrepancies, and calculate claim settlement amount based on      existing SEARS policy.     
  • Settle claims within a predetermined monetary limit - involves direct conversations with customers.
  • Maintain records and process  regular reports (daily, weekly, monthly, etc.) pertaining to agent operations/activities.
  •  Maintain financial reconciliations, including batching and keying documents to ensure credits/debits to customer accounts are applied accordingly. Review and investigate errors,      transactions rejects, etc., and consult with agents to resolve as required.
  • Utilize a variety of systems to track and maintain records, process reports, etc. Identify systems problems to Team Leader Customer Support for resolution as required.
  • Work in compliance with all laws and regulations and attend or complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others.
  • Perform other duties as required.

QUALIFICATIONS:

  • Strong written and spoken skills in  the two official languages. (Preference given to applicants who are functionally bi-lingual in both languages)
  • Education - High School Diploma or Higher.
  • Strong customer service and  management skills     
  • Good aptitude with computers - mail, and excel amongst others     
  • Works well in a stressful environment
  • Strong negotiation skills to prevent customer escalations     
  • Occasional reporting tasks related to the buyout process
  • Working knowledge of Contact Centre environment an asset but not a requirement

Sears Canada Inc. is committed to offering reasonable accommodations to job applicants with disabilities. If you require assistance or an accommodation due to disability, please contact us at apply@sears.ca

About Sears

Sears Canada is undergoing an exciting evolution. We're reimagining our physical stores and reengineering our digital channels to embrace the future and offer Canadians a fully transformed retail experience.

For the past 60 years, Sears has been a household name from coast to coast. How have we been able to build such a great reputation? Through our dedicated Associates, of course!

With thousands of roles across the country, Sears is one of Canada's largest employers. Whether you are just starting out or have an established track record, Sears can offer you an exciting opportunity to build and grow your career. 

Visit the website

What it's like to work at Sears

Culture of Innovation

Our Initium eCommerce Lab is at the centre of our innovation. It’s where we’re developing exciting new platforms, channels and tools that will not only transform Sears, but the retail landscape as a whole.

Every department is inspired by our commitment to pursue creative ideas, smart innovations and a more efficient mode of business.  We’re looking for people who aren’t just comfortable with change… but who crave it.

Work with the Best

Sears Canada is home to some of the most talented people in the industry. We’re future-focused, aligned to one goal and inspired to deliver our best work every day.

At Sears Canada, we’re all about the customer. From our front-line staff to our technologists, at every level, we have the authority to deliver on and exceed our customer’s expectations of us.

A look inside Sears

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Benefits & Perks

Benefits and Perks

We offer all of team members a competitive compensation package including a flexible benefits program and a generous associate discount on most Sears merchandise and services. We are committed to encouraging internal development and providing career enrichment opportunities wherever possible.

Inclusive Work Environment

We’re here to capture the hearts and minds of our customers, and our employees. As we embark on our seventh decade, we continue to uphold our inclusive work environment through our strong values, our integrity and our passion in everything that we do.

Google for Work

At Sears Canada, we recognize the importance of work life balance. That’s why we use G Suite to give our team the flexibility to work from anywhere.

Born in the cloud, Google for Work supports our productivity, mobility and innovation efforts.

Buyout Associate Customer support BILINGUE, SEARS CANADA - RETAIL , Montreal, QC, CANADA