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Customer Service Jobs


Toronto, ON, CANADA

Customer Service

German speaking Customer Service

  Greater Toronto Area

Start Date:


Opportunity Number:

Our client within the Travel industry is seeking an German / English speaking Customer Service / Reservations Representative to join their team permanently, within the Etobicoke area.

Roles and Responsibilities

  • Responsible of FIT reservation requests
  • Handling requests for product information
  • Handle both supplier and passenger enquires
  • Respond to post-travel complaints
  • Process new reservations and cancellations
  • Make amendments to existing reservations
  • Provide assistance to clients, passengers and suppliers via email or phone calls
  • Perform all necessary follow-up
  • Resolve road-side assistance issues
  • Maintain and continuously build relationships with key clients
  • Maintain geographical knowledge and a high level of product knowledge
  • Review reservations to ensure the accuracy and outcome of booked itineraries
  • Assisting in other tasks as delegated

Qualifications and Experience

  • Must have exceptional English communications skills orally and written
  • Fluency in German is required
  • Industry experience is an asset
  • Must be able to multi-task and work under pressure
  • Strong attention to detail and autonomy
  • Great team player attitude
  • Great knowledge of Geography
  • Understanding of Canadian tourism products
  • Must provide high level of customer service
  • Must be flexible with work schedule and must be able to work days, evenings and weekend shifts (alternating)

Apply Online                    20170914.34

We thank all interested applicants, however, only those under consideration will be contacted.


Our strength is our people: The candidates we place, the clients we serve. Our team of staffing experts is focused on always providing an exceptional experience for talented candidates and committed clients. That dedication has helped the company remain the number-one staffing supplier to the federal government since 1995. Headquartered in Ottawa, we are a recognized leader in the delivery of recruitment and staffing services in Toronto, Mississauga, North York, Ottawa, Calgary and Vancouver. We place qualified job seekers in contract and permanent positions within the areas of Administrative Support, Accounting, Information Technology and Professional Services.

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Customer Service Jobs, ALTIS / EXCEL , Toronto, ON, CANADA