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Customer Service Representative- Call Centre

OTIP (ONTARIO TEACHERS INSURANCE PLAN)

Waterloo, ON, CANADA

Customer Service

OTIP (Ontario Teachers Insurance Plan) is a member-focused, service-driven organization that puts people, both our members and our employees, first. We are committed to providing a positive work environment and to developing careers. We’re looking for someone to join our team as a:

Customer Service Representative – Call Centre

We have numerous Permanent and 12 month contract roles available. This position will require successful candidates to work 8 hour shifts between the hours of 8 am- 8 pm, Monday to Friday and 9 am-5 pm on Saturdays.

  • Do you have a gift for knowing what other people need?
  • Do you find it easy to make decisions?
  • Do you have a talent for shifting people’s viewpoints?

If the above sounds like you, then consider OTIP for your next career move!

 As a member of our growing Benefits Services team, your responsibilities will include:

  • Providing timely and accurate information in response to incoming telephone inquiries using an automated telephone system.
  • Investigating and resolving member complaints regarding coverage, claims and service, and documenting outcomes for future reference.
  • Working with the carrier to process claim adjustment requests and cheque stop-payments, and reissuing requests related to claims adjudication issues, while ensuring decisions are made on a timely basis.
  • Responding to member email inquiries from the department’s email queue.
  • Ensuring a high level of customer satisfaction through effective support and excellent customer service, by providing quick and accurate service in a professional manor.
  • Drafting letters and preparing and processing responses to routine correspondence.

If this opportunity sounds interesting, and you meet the following requirements, you might be the person we’re looking for. We need someone who has:

  • A post-secondary school diploma.
  • A minimum of one year’s experience in a call centre environment.
  • Knowledge of group health, dental and travel insurance, as well as contracts and benefits will be considered an asset.
  • The demonstrated ability to provide outstanding service in an accurate and efficient manner.

OTIP is more than just a place to work. In addition to competitive salaries and industry-leading benefits, OTIP offers a work environment where your opinions are valued and expected! Our employees have the opportunity to provide feedback on departmental goals, to participate on committees, to work collaboratively, and to continuously improve their professional skills. As one of Waterloo Area’s Top Employers for 2017, awarded by Toronto-based publisher Mediacorp Canada, we take pride in our employee programs, including health and wellness initiatives, charity involvement, social events and much more! To recruit the best, we offer the best. For more information on OTIP and its Group of Companies (TW, CURO), our company culture, and perks we offer, visit the ‘Life at OTIP’ page on our website.

 If you are interested in this opportunity, please apply online.

 OTIP and its Group of Companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity.  Upon individual request, OTIP and its Group of Companies will endeavour to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

 OTIP and its Group of Companies is an equal opportunity employer and encourages applications from all qualified individuals. We thank all applicants for showing an interest; however, only candidates selected for an interview will be contacted

About OTIP (ONTARIO TEACHERS INSURANCE PLAN)

At Ontario Teachers Insurance Plan (OTIP), your work will make a difference because we recognize that it's our employees' passion that drives our business. Creating Insured Members for Life doesn't just happen, we count on our team of professionals to connect with our members and show them what service excellence really means. Our employees matter and we're prepared to prove it. If you're looking for a rewarding career, whether you're an advocate for the environment, committed to giving back to the community or looking to grow professionally-OTIP has something to offer. Think you know what to expect from a career in insurance? Let us surprise you.

Visit the website

What it's like to work at OTIP (ONTARIO TEACHERS INSURANCE PLAN)

Community from the inside out

With family-friendly social activities, employee appreciation days, collaborative spaces, an employee feedback program, various committees, and more, OTIP is not just a great place to work—it’s a culture we strive for every day of the week.

We’ve got you covered

Our thoughtfully-designed benefits package has been ranked second in Benefits Canada magazine’s Annual Employees’ Choice: Top 30 Pension and Benefits Plan list. We also offer wellness programs and events, and a cafeteria with healthy options.

Being great, doing great

We believe that a successful organization has a responsibility to members and employees to contribute to the well-being of their communities. The OTIP Community Fund supports charities that impact the communities where we live and work.

A look inside OTIP (ONTARIO TEACHERS INSURANCE PLAN)

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The Finance and Accounting department celebrates Halloween
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OTIP Kid’s Movie Night
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An OTIP employee visits the Food Bank with staff donations
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OTIP males competing for the ‘Best Movember Moustache’ benefiting prostate cancer
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OTIP employees cheering and dancing
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OTIP is one of Waterloo Area’s Top Employers for 2017

Benefits & Perks

More than just a place to work

In addition to competitive salaries and industry-leading benefits, OTIP offers a work environment where your opinions are valued and expected! Our employees have the opportunity to provide feedback on departmental goals, to participate in committees, to work collaboratively, and to continuously improve their professional skills.

Our employees matter and we’re prepared to prove it. In fact, we’re one of Waterloo Area’s Top Employers for 2017, and its been 4 years as awarded by Toronto-based publisher Mediacorp Canada. At OTIP, we believe in our employees. It is our people’s passion that drives our business.

Perks we can be proud of

We take pride in our employee programs and perks:

  • No waiting period for Defined Contribution Pension Plan (DCPP) contribution matching
  • Generous vacation package
  • Industry leading benefits package
  • Opportunity to participate on various committees
  • Employee discounts to over 50+ businesses
  • On-site Zen Room and Garden of Peace
  • Wellness consultant offering stretch-breaks and fitness classes
  • Massage chair, and much more

OTIP (ONTARIO TEACHERS INSURANCE PLAN) Testimonials

JM Santiago
Working for OTIP is both an honour and a privilege. It is a rare opportunity to work for a company that believes in service excellence and respects individuality while working towards a common goal!

JM Santiago, Carrier Accounts Payable Coordinator - OTIP

Anita Chamberland
I find it easy to be passionate about my work because I love my job. One of the things I love most is how we always do the right thing. This philosophy empowers me to put our members first and helps me do my job with confidence.

Anita Chamberland, Bilingual Business Development Manager - OTIP

Jennifer Dunton
I work with amazing people who are dedicated to the work they do and can have fun doing it! I'm proud to work for a company that highly respects its employees and its members.

Jennifer Dunton , Assistant Manager of Administration - OTIP

Rupee Matsias
I am always provided new challenges and opportunities for my professional growth while being able to maintain a balance with my family life. There is always something going on at OTIP; from healthy living events to lunch time workshops.

Rupee Matsias , Benefits Services Representative - OTIP

Customer Service Representative- Call Centre, OTIP (ONTARIO TEACHERS INSURANCE PLAN), Waterloo, ON, CANADA