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Regional Manager, Client Services (Full-time 1 year contract)


Toronto, ON, CANADA

Customer Service

Creating opportunities for more independence; it’s what people in the community rely on us for and what VHA Home HealthCare (VHA) has offered for over 90 years. With over 2,500 health care professionals serving clients throughout Ontario, VHA’s client and family-centered approach provides nursing, rehabilitation, personal support and home support services. Our team offers spectacular care to seniors, families, adults and children living with disabilities or illness, helping them live life more independently, in comfort and with dignity.


We are currently seeking a: Regional Manager, Client Services (Full-time 1 year contract) - Central Area


The Regional Manager manages the delivery of high quality contracted multidisciplinary services in the Central area of operations relating to contract management, client care and training and development. This includes overseeing operations relating to all aspects of service delivery and human resources within an established budget.  This role acts as liaison between VHA, purchasers of service and the community, and functions as a member of the VHA management team and ensures that all activities including meeting all key performance indicators are conducted within the policies, procedures and standards of confidentiality of VHA. 


Key Skills, Experience and Behaviors required for this position: 

  • Graduate of a recognized university program in a regulated health profession, nursing preferred.
  • Current regulatory college registration in good standing.
  • Advanced knowledge of service delivery in the Community Health Care Sector with 5 years' of progressive management experience.
  • Superior knowledge of clinical service processes and current health care and related issues.
  • Extensive knowledge of community programs and resources.
  • Established reputation in community based health care.
  • Strong team building and staff development capabilities.
  • Ability to develop and work with a budget.
  • Knowledge of Continuous Quality Improvement processes.
  • Skills and experience in customer service techniques.
  • Demonstrated ability to lead program development and implementation.
  • Demonstrated success in meeting key performance indicators.
  • Superior writing skills.
  • Excellent interpersonal, verbal communication skills.
  • Strong planning; prioritizing, problem solving and project management skills.
  • Good computer skills and technology knowledge including word processing and spreadsheet applications.
  • Must have a valid drivers license and access to a vehicle for work.
  • Must be available for manager on-call rotation.
  • Demonstrated interest in professional self-development and maintenance of membership in the appropriate professional association and respective College.

VHA Home HealthCare is an Equal Opportunity Employer. VHA is committed to creating an inclusive and diverse work environment. If you require an accommodation, let us know in advance. Accredited with Exemplary Standing by Accreditation Canada. An RNAO Best Practice Spotlight Organization designate and; A founding member agency of United Way Toronto. 




About VHA Home HealthCare

With the help of 2,000 health care professionals, VHA Home HealthCare has been creating opportunities for more independence for 90 years. Serving clients in eight Local Health Integration Networks (LHINs), our client and family centered, community-based approach provides nursing, rehabilitation, personal support and home support services. Offering competitive pay, benefits, flexibility and career support, we're looking for compassionate health care professionals to join our team. Let's continue to provide spectacular care to Ontarians living with disabilities or suffering from a chronic or terminal illness, helping them live life more independently, in comfort and with dignity.

Visit the website

What it's like to work at VHA Home HealthCare

Supporting health care in Ontario

We are a not-for-profit organization providing 24/7, multi-lingual health care and support services to Ontarians of all ages and levels of need. At VHA, our culture is centered around our clients. We’re a community-oriented, compassionate team who believes in providing the best quality care.

Supporting independence

Our vision is that everyone receives community support and home health care when, where and how they want it, and our mission is to create possibilities for more independence. Our core belief is that care must be client-driven, collaborative and committed.

Supporting an enriching experience

In-home personal support and health care provide a unique and rewarding experience that you won’t find in a hospital. It’s a different kind of care, one that offers clients the extra support and attention they need, and gives you the opportunity to get to know them on a personal level.

A look inside VHA Home HealthCare

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Benefits & Perks

Supporting your needs

At VHA you can also look forward to:

Flexible work schedules Continuous learning Comprehensive benefits package for eligible staff Pension Plan
Supportive team environment Professional development activities Employee Assistance Program (EAP)
Supporting your career

You’ll have easy access to supervisors and other members of the team for support and guidance. We’ll also financially support your professional development and help you fit your courses into your schedule. Plus, you and your family can access free counselling and other programs through our EAP.

VHA Home HealthCare Testimonials

Prathipa Balendran
Over the past few months, I’ve learned the importance of having the knowledge, skills and judgement in providing competent and safe care to some of the most vulnerable clients–children. I definitely have to thank VHA for facilitating and supporting my growth as a paediatric nurse. I work with such a wonderful team!

Prathipa Balendran, Registered Nurse - VHA Home HealthCare

Emily Fern
Everyone has been very supportive of me as a new hire and it’s been great to have had so much help getting started. I’m really impressed with all the ongoing learning opportunities VHA provides.

Emily Fern, Occupational Therapist - VHA Home HealthCare

Hannah Mohan
I have really appreciated the support that VHA offers. As a new hire, they provided me with a mentor who has been incredibly helpful as I learn about working in this role.

Hannah Mohan, Occupational Therapist - VHA Home HealthCare

Tsimba (Tina) Vudisa
Every day when I go home I’m so happy because I know that I made the difference in people’s lives. When I’m working with them (clients), the way they’re happy, the way they thank me. I can say that I can make a smile in people’s lives. And each time I can see that, for me it’s so rewarding.

Tsimba (Tina) Vudisa, Personal Support Worker - VHA Home HealthCare

Regional Manager, Client Services (Full-time 1 year contract), VHA HOME HEALTHCARE., Toronto, ON, CANADA