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Integrated Health Services Scheduling Coordinator - C+F Team


Toronto, ON, CANADA

Customer Service

Looking for more?

At VHA Home HealthCare, more is not just our commitment to clients, but to our incredible team of Staff.

Creating opportunities for more independence; it’s what people in the community rely on us for and what VHA Home HealthCare (VHA) has offered for over 90 years. With over 2,600 health care professionals serving clients in eight Local Health Integration Networks (LHINs), VHA’s client and family-centered, community-based approach provides nursing, rehabilitation, personal support and home support services. Our caring, professional team offers spectacular care to Ontario seniors, families, adults and children living with disabilities or suffering from a chronic or terminal illness, helping them live life more independently, in comfort and with dignity.


We are currently seeking a:  


Integrated Health Services Scheduling Coordinator—Child and Family Team (Nursing and Personal Support) - Permanent Full-time


Primary hours will be between 6:30am – 4:30pm with rotating weekends  


This role will support our Child and Family clients and families as well as our  Child and Family Team of Nurses and Personal Support Workers in Toronto Central.  By providing integrated care focusing on what matters most to medically complex children and families, we can improve coordinated service delivery to this strategic population group.   All team members, with the Coordinator as the point of contact, will promote empathetic and professional relationships with our child and Family clients and families.

The CSC Child and Family Integrated Coordinator (Nursing and Personal Support) communicates with parents, team members, school staff and the LHIN team as needed.  Key functions of this role include, but are not limited to:  referral acceptance for home/school shift and visiting offers; working with parents to negotiate schedules that promote continuity;  providing parents with timely updates regarding absences,  matching clients and team members with appropriate clinical and interpersonal skills; maintaining service plans including service changes and updates; and responsive communication with parents, Care Coordinators, Personal Support Workers, Nurses, Care Team Supervisors, Child and Family Nursing Supervisor, Customer Service Supervisors and Manager as well as Client Services Regional Manager.

The ideal candidate will be a confident and authentic communicator with an interest in working with Child and Family clients and an inter-professional team.  Previous knowledge or experience in working with children with complex medical needs or disabilities would be helpful.  They will be sensitive and understanding when interacting with parents under stress and able to respond professionally.  Using humour, creativity and flexible problem-solving, they know how to successfully collaborate with parents and team members.   A history of positive interactions (compliments and no complaints) with clients, families, staff and the LHIN are required.  

Key Skills, Experience and Behaviours required for this position:

  • Post-Secondary School Education: a certificate/diploma in healthcare education is preferred
  • Minimum of three years related work experience in a healthcare organization/agency (preferably in the community) or in an Administrative position that required extensive scheduling: experience scheduling health care providers in the community sector would be an asset
  • Previous experience supporting Child and Family clients and families
  • Demonstrated experience and ability to work with interdisciplinary teams
  • Excellent telephone skills—the ability to interact empathetically and professionally with callers and an ability to negotiate.
  • Strong organizational and multi-tasking skills with attention to detail and the ability to prioritize
  • Excellent communication and interpersonal skills
  • Knowledge of the GTA and TTC routes or relevant contracted areas
  • Strong computer and data entry skills, speed and accuracy in computer inputting (50 wpm)
  • Satisfactory completion of technical skills testing requirement for the position (MS outlook, excel and word)
  • Knowledge of  scheduling software system  along with LHIN/Home Healthcare system an asset
  • Ability to work independently and to deal with multiple priorities
  • Effective problem solving skills and the ability to identify priority needs for services
  • Ability to work in a team environment and communicate effectively with others
  • Must be able to support client needs that is consistent with our client and family-centered approach
  • Ability to work  rotating shift schedules that include weekends, evenings and holidays
  • Ability to converse in additional languages is an asset 


To Apply: Please submit a letter of application and resume to by

October 11, 2017.

VHA Home HealthCare is an Equal Opportunity Employer. VHA is committed to creating an inclusive and diverse work environment. If you require an accommodation, let us know in advance. Accredited with Exemplary Status by Accreditation Canada. An RNAO Best Practice Spotlight Organization designate and; A founding member agency of United Way Toronto




About VHA Home HealthCare

With the help of 2,000 health care professionals, VHA Home HealthCare has been creating opportunities for more independence for 90 years. Serving clients in eight Local Health Integration Networks (LHINs), our client and family centered, community-based approach provides nursing, rehabilitation, personal support and home support services. Offering competitive pay, benefits, flexibility and career support, we're looking for compassionate health care professionals to join our team. Let's continue to provide spectacular care to Ontarians living with disabilities or suffering from a chronic or terminal illness, helping them live life more independently, in comfort and with dignity.

Visit the website

What it's like to work at VHA Home HealthCare

Supporting health care in Ontario

We are a not-for-profit organization providing 24/7, multi-lingual health care and support services to Ontarians of all ages and levels of need. At VHA, our culture is centered around our clients. We’re a community-oriented, compassionate team who believes in providing the best quality care.

Supporting independence

Our vision is that everyone receives community support and home health care when, where and how they want it, and our mission is to create possibilities for more independence. Our core belief is that care must be client-driven, collaborative and committed.

Supporting an enriching experience

In-home personal support and health care provide a unique and rewarding experience that you won’t find in a hospital. It’s a different kind of care, one that offers clients the extra support and attention they need, and gives you the opportunity to get to know them on a personal level.

A look inside VHA Home HealthCare

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Benefits & Perks

Supporting your needs

At VHA you can also look forward to:

Flexible work schedules Continuous learning Comprehensive benefits package for eligible staff Pension Plan
Supportive team environment Professional development activities Employee Assistance Program (EAP)
Supporting your career

You’ll have easy access to supervisors and other members of the team for support and guidance. We’ll also financially support your professional development and help you fit your courses into your schedule. Plus, you and your family can access free counselling and other programs through our EAP.

VHA Home HealthCare Testimonials

Prathipa Balendran
Over the past few months, I’ve learned the importance of having the knowledge, skills and judgement in providing competent and safe care to some of the most vulnerable clients–children. I definitely have to thank VHA for facilitating and supporting my growth as a paediatric nurse. I work with such a wonderful team!

Prathipa Balendran, Registered Nurse - VHA Home HealthCare

Emily Fern
Everyone has been very supportive of me as a new hire and it’s been great to have had so much help getting started. I’m really impressed with all the ongoing learning opportunities VHA provides.

Emily Fern, Occupational Therapist - VHA Home HealthCare

Hannah Mohan
I have really appreciated the support that VHA offers. As a new hire, they provided me with a mentor who has been incredibly helpful as I learn about working in this role.

Hannah Mohan, Occupational Therapist - VHA Home HealthCare

Tsimba (Tina) Vudisa
Every day when I go home I’m so happy because I know that I made the difference in people’s lives. When I’m working with them (clients), the way they’re happy, the way they thank me. I can say that I can make a smile in people’s lives. And each time I can see that, for me it’s so rewarding.

Tsimba (Tina) Vudisa, Personal Support Worker - VHA Home HealthCare

Integrated Health Services Scheduling Coordinator - C+F Team, VHA HOME HEALTHCARE., Toronto, ON, CANADA