Job DescriptionWorking here is about more than helping customers choose the right product. It's about making a difference in their lives. We call it "unleashing your inner orange" and it's the ability to tap into our inner potential to help customers create a space worth calling home. It takes true passion for helping people to work at the Home Depot. It goes beyond selling a flower or selecting the right nail. It's about making a difference in our customers' lives and in their homes. If you love helping others and thrive in a diverse, collaborative, team environment, then you too can unleash your inner orange and build a rewarding career at The Home Depot Canada.
Title: Sales Department Supervisor
Job Description / Position Purpose:
Sales Department Supervisors train, coach and develop Sales Specialists to help them meet sales targets and ensure customers receive excellent service. In addition they provide valuable input into merchandising decisions to the Store Management Team and Operations Team. Sales Department Supervisors have strong product knowledge and the ability to lead and develop others. Specific store departments may include Décor, Flooring, Kitchen & Bath, Millwork, & Pro Account Sales.
Major Tasks & Responsibilities:
. Supervise the work activities of Associates within his/her area
. Communicate store objectives to Associates using the appropriate programs and tools
. Train and develop Associates within the work team
. Engage in coaching for the development of Associates
. Leading by example to promote positive Associate morale and good customer service
. Encourage Associates to meet goals - sales, quotes, credit accounts
. Participate in the interview process for hiring of new Associates and partner with store management on recommendations
. Provide input into appropriate discipline decisions related to Associates
. Provide input to the Associates on performance appraisals and make recommendations on promotion of associates in his/her area
. Drive sales, maintain profitability, identify sales trends, gaps and analysis and provide innovative solutions
. Ability to work a flexible schedule including evenings and weekends
. Detail oriented
. Proficiency with computers
. Excellent communication and customer service skills
. Excellent decision making ability and problem solving skills
. Previous experience closing a sale and meeting/exceeding sales targets
. 1-2+ years of experience working in a sales driven environment.
. 1 to 3 years' experience as a supervisor
. Trade experience is an asset