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Single Point of Contact (Bilingual)

Bayshore HealthCare

Mississauga, ON, CANADA

Healthcare Services and Wellness

JOB SUMMARY

To be a single point of contact offering reimbursement support to physicians and medical case management services to patients. Assist the physician with the completion of all program-specific paperwork and follow-up on submissions pertaining to obtaining drug reimbursement/coverage through private and provincial drug formularies to ensure patients have access to their prescribed treatments in a timely manner. Act as a resource to physicians who are prescribing this medication and continuous support for patients for on-going telehealth, renewals, and coverage changes.

This position reports to the Pharmaceutical Program Manager or Team Leader

DUTIES AND RESPONSIBILITIES

  • Ensure patient has been enrolled through support program
  • Gather all pertinent and appropriate information from the prescribing physician to complete the necessary forms (private and/or provincial insurance) in a concise, organized and professional manner.
  • Liaise and advocate with third-party providers and provincial governments as necessary to determine coverage options.
  • Follow-up/advocate until a decision is received, ideally securing coverage for the patient.
  • Proactively offer counseling, advocacy and assistance for patients.
  • Work closely with the local sales representatives to support specific customer needs.
  • Act as a central resource liaison for program stakeholders, which include physicians, nurses, patients and clinics.
  • Provide updates to stakeholders as requested.
  • Potential for large amount of telephone support required along with occasional travel.
  • Participate in ongoing internal and/or external continuing education activities
  • Adhere to Bayshore Policies and Procedures
  • Report and document Adverse Events as per Pharmacovigilance Requirements
  • Provide telehealth support and telephone follow up to patients at specific intervals as set out in the program SOP or SOW
  • Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System as well as specific performance indicators for the project
  • Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
  • Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel
  • Complete other tasks as requested


Education

  • Graduate of Registered Nursing Program or Registered Practical Nursing Program holding current registration from an accredited School of Nursing.

  • Up to date CPR/BLS certification

  • Specific oncology education (DeSouza certification an asset)

  • Ability to work independently and as a part of a team

  • Critical thinking and strong clinical judgment

Experience

  • Reimbursement experience 3+ years
  • Measureable experience working in an oncology setting, acute or community care.
  • Understanding of provincial and private coverage criteria and how to navigate the Canadian Drug Coverage Landscape.
  • Familiarity with the Special Authorization process for both public and private insurance in assigned territory.

Other Skills and Abilities

  • Strong Computer and Technical skills: Excel, Word, Outlook, tablets, web-portals/internet use
  • Excellent verbal communication skills and interpersonal skills
  • Established internet and home phone access from home office
  • Ability to travel; own vehicle required
  • Must be bilingual (French/English)
About Bayshore HealthCare

Bayshore HealthCare is one of the country's leading providers of home and community health care services. We partner with government and corporate organizations to enhance the quality of life, well-being, dignity and independence of people of all ages across the country to make them comfortable in their own homes. We are a caring team that's making a difference through compassion, innovation, leadership and personal commitment. Named one of Canada's Best Managed Companies since 2006, we have exceptional opportunities for health care, pharmaceutical, rehabilitation and dialysis professionals to advance their careers in over 100 locations in all provinces.

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What it's like to work at Bayshore HealthCare

A Canadian Leader

A proudly Canadian company since 1966, we are one of the country’s leaders in Healthcare. We have established ourselves in other areas where our community needs care-Bayshore Healthcare, Bayshore Home Health, Bayshore Speciality Rx, Bayshore Therapy and Rehab, Bayshore Dialysis. Our goal is to do whatever it takes to make people comfortable.

Our Principles

We are passionate and caring. We imagine being the difference. We live our values of compassion, reliability, teamwork, innovation, leadership and personal promises to make a difference.

Our Areas of Care
  • Nursing and personal care
  • Home support and companionship
  • Temporary staffing at care facilities
  • Pharmaceutical products and services
  • Infusion clinics
  • Therapy and rehabilitation services
  • Dialysis centres

A look inside Bayshore HealthCare

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Benefits & Perks

We value our employees
  • Competitive compensation and benefits
  • Group RRSP
  • Flexible work schedules
  • Full or part-time hours
  • 24-hour clinical and operational support
  • Thorough orientation
  • Student placement programs
A wide range of career choices

Our flexible options to suit your career goals and lifestyle include a variety of opportunities to give you a choice of assignments and locations, a collaborative team environment and autonomy to work independently. We rely on your expertise and professional judgement and support you with rigorous clinical standards and comprehensive training. We also offer internal training programs and financial support for continuing education.

Bayshore HealthCare Testimonials

I get a lot of job satisfaction from the work I do with clients because I really feel like I’m making a difference in their lives. I feel I can take the time to deal with the whole person and deliver the kind of quality care that’s important to me.

Charlene Hagermann, RN Simcoe County, ON. - Bayshore HealthCare

I’m a single mother of two. Bayshore has given me the opportunity to be in the work force and still have time for my children. The support from staff is great while I’m working in different environments such as clients’ residences, nursing homes and hospitals.

Delores , Personal Support Worker St Catherines, ON. Branch - Bayshore HealthCare

I always feel respected for the job I do – which helps me to work to the best of my abilities – always receiving positive feedback and constructive pointers when needed. I appreciate all the things Bayshore has given me in my career and look forward to many more positive working years with the company.

Krystal , HSC/ Human Services Counsellor - Bayshore HealthCare

Single Point of Contact (Bilingual), Bayshore HealthCare, Mississauga, ON, CANADA