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Customer Service Associate

THE BRICK WAREHOUSE LP

Trois-Rivieres, QC, CANADA

Customer Service

If you've been looking to join a team that values your energy and talents, offers multiple career paths, and provides you with continuous development opportunities, you've found it! Since 1971, The Brick has been led by visionary men and women who have embraced each business opportunity with the drive for success. We want you to join our winning team and experience The Brick Way!


As a Customer Service Associate, you are the face of The Brick, demonstrating your enthusiasm while delivering superior customer service to all of our customers to ensure that their experience with The Brick is exceptional. You are team oriented, enjoy working with others, and thrive in a fast-paced environment.  

Responsibilities  

  • Respond to customer inquiries and offer solutions in a courteous and professional manner
  • Follow up with customers to identify and support their needs
  • Promote customer loyalty by providing exceptional customer support 
  • Review and follow up on order reports on a daily basis
  • Other duties as assigned   

 

  • Strong customer service focus
  • Team oriented
  • Experience in a customer service or sales role (retail environment asset)
  • High school diploma or equivalent
  • Exceptional communication skills, both written and verbal
  • Proven ability to multitask and maintain organization
  • Proficiency with computers and Microsoft Office programs    
  • Flexibility to work all shifts, including evenings and weekends, as required  

Why work for the Brick?  

  • Flexible "employer-paid" benefits including Health, Dental and Paramedical Services for you and your family
  • Competitive pay
  • Paid training
  • Career progression program
  • Access to free personal development training through "The Brick University"
  • Employee discounts & Personal "Paid" days off
  • Recognition, incentives, prizes and giveaways!  

Be a part of Canada's largest home furnishings retailer!
Number one in quality home furnishings across Canada.
 


We thank all those who apply; however, only those applicants chosen for an interview will be contacted.      

About The Brick

Since 1971, Canadians have been choosing The Brick to furnish their homes. Today, The Brick has become Canada's largest home furniture retailer. We're known for selling high-quality household furniture, mattresses, appliances and home electronics at great prices. Our team is dedicated and professional; we work hard for our customers every day. Our head office is proudly based in Edmonton, Alberta, and we operate more than 220 stores across Canada. We're not just The Brick – we're also The Brick Mattress Store, The Brick Super Store and United Furniture Warehouse. Whether a part of one of our stores, in our distribution centres or at our head office, our team is driven by providing great customer service. This dedication is the foundation upon which The Brick team build long-lasting and meaningful careers.

Visit the website

What it's like to work at The Brick

Corporate Teams

Located in Edmonton, Alberta, our Corporate Office provides support to our retail and distribution teams. Whether in IT, Human Resources, Marketing, Digital, Purchasing, Finance or from our many other corporate departments, our team is here with the solutions, skill and support needed for our company to be successful.

Retail Teams

With over 220 stores from Coast to Coast across Canada, our retail teams are dedicated to provide great value and service to our loyal customers. We promise to Save You More and exceed expectations with our friendly and professional associates.

Distribution Teams

Our hardworking distribution centres offer a wide variety of career opportunities and with 6 distribution centres across Canada, our teams are here to service the retail teams and the entire country. We take pride in our green initiatives in our warehouse environment and are proud to provide outstanding service to our customers.

A look inside The Brick

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Benefits & Perks

A Great Place to Work!

As a member of our team you can enjoy state of the art development and learning opportunities, competitive pay, employee perks through our discount program, health and dental benefits and a strong culture of community through our Corporate Social Responsibility programs.

The Brick Testimonials

Our team is the best; we care about working hard and giving back. As a member of the Corporate Social Responsibility committee, I have witnessed the impact of our community involvement and commitment. Whether it’s through supporting breakfast programs across the country or supporting Children’s hospitals, I am proud to work for a company that gives to those who really need it. I love knowing that our company can be successful and at the same time be a strong part of the surrounding community.

Erin , Edmonton, AB - The Brick

I’m part of a great team of people. We are all proud to work for a Canadian company who cares about customers and employees. The perks of being an employee are endless, I’ve received awesome training and support and my recent promotion is proof!

Chris , Mississauga, ON - The Brick

Customer Service Associate, THE BRICK WAREHOUSE LP , Trois-Rivieres, QC, CANADA