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Associate, Customer Contact Centre-1700018575

BMO FINANCIAL GROUP

Montreal, QC, CANADA

Financial Services

Associate, Customer Contact Centre-1700018575

 

At BMO Financial Group, the customer is always front and center. That’s why we’re focused on providing them with sound financial advice through meaningful conversations. In this role, you’ll get to know our business quickly, working with a diverse group of talented professionals in a dynamic environment. Here, your ideas will be heard and your potential will always be recognized. Join us, and you’ll be part of a true team, collaborating with people who will help you build an exciting, solid career at BMO.

 

As a Customer Contact Associate, you will:

 

  • Act as a first line of contact and trusted consultant to our customers
  • Understand our customers' needs and recommend the right products and services to meet them
  • Use critical thinking to remain solution-focused and recognize the big picture
  • Identify opportunities to help our customers and grow our business

 

We’re here to help our customers, our community and our colleagues. As a member of our team, we’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and networking-building opportunities, we’ll help you gain valuable experience, broaden your skillset and achieve your goals.

 

BMO Financial Group is committed to an inclusive, equitable and accessible workplace. By embracing diversity, we gain strength through our people and our perspectives

 

Qualifications

 

At BMO Financial Group, the customer is always front and center. That’s why we’re focused on providing them with sound financial advice through meaningful conversations. In this role, you’ll get to know our business quickly, working with a diverse group of talented professionals in a dynamic environment. Here, your ideas will be heard and your potential will always be recognized. Join us, and you’ll be part of a true team, collaborating with people who will help you build an exciting, solid career at BMO.

 

As a Customer Contact Associate, you will:

 

  • Act as a first line of contact and trusted consultant to our customers
  • Understand our customers' needs and recommend the right products and services to meet them
  • Use critical thinking to remain solution-focused and recognize the big picture
  • Identify opportunities to help our customers and grow our business

At BMO we have a shared purpose; we put the customer at the centre of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we’re changing the way people think about a bank.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://bmocareers.com.

To submit your application for this job, please go to:

https://bmo.taleo.net/careersection/2/jobdetail.ftl?job=1700018575&lang=en_GB

 

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process.

About BMO Financial Group

With more than 12 million customers in retail banking, wealth management and investment banking in Canada, the U.S., Europe and Asia, BMO is one of North America's largest financial institutions. But we're people first, and bankers second. We know business is not just a series of transactions. It's about beliefs, values and integrity. More than 47,000 employees know this and live it every day. They're passionate about delivering value to our customers, contributing to the well-being of our communities and respecting the environment. Inspired by their passion, we create opportunities for our people to achieve their personal and professional ambitions. Mutual respect and success, working together.

Visit the website

What it's like to work at BMO Financial Group

We’re here to help

For nearly 200 years, our passion has been to help people succeed. To build a better future for our customers, our employees, our communities and our environment. We’re 47,000 people working together to see what’s possible today – and in the future.

We’re people first, bankers second

Our customers take money personally. So do we. We listen to our customers and make connections based on mutual respect. Values, integrity and leading by example are important to us. Business is not just about transactions. It’s about beliefs.

Diversity and Inclusion

The BMO team is a unique collection of professionals with dynamic backgrounds who thrive in an inclusive setting. Our diversity draws on the individual perspective of each employee, which defines our potential to create a distinct workforce.

A look inside BMO Financial Group

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Benefits & Perks

Work is important to you

Our people enjoy a wealth of opportunities for personal success and well being:

  • A range of career possibilities
  • Competitive pay
  • Health benefits
  • Pension and retirement savings plans
  • A diverse and inclusive workplace
  • Learning and development programs
So is your community

Supporting the health of our communities and their cultures has been a part of BMO’s culture since 1817. As one of the largest financial institutions in North America, we can help create a better quality of life for everyone. And we do.

So is the environment

We operate with consideration for the social and environmental consequences of everything we do. From biodiversity and ecosystem health, to sustainable use of resources, we integrate our growth with empathy and innovation to respect the environment.

BMO Financial Group Testimonials

I feel proud knowing that the people on my team enjoy their work and each other, and that they are in turn giving great service to our customers.

Lynda Montgomery, Branch Manager - BMO

I thrive on building relationships with customers…. I enjoy the face-to-face interaction and problem solving. Each day is different and I love that.

Kim Yates, Sr. Relationship Manager, Mid-Market, Harris® - BMO

I feel as though I’m part of a team where people really want each other to move forward. This role continues to keep me interested and challenged while allowing me to balance the needs of my young family.

Michelle Otte, Residential Mortgage Specialist (Mortgage Loan Originator), Harris® - BMO

Awards

Associate, Customer Contact Centre-1700018575, BMO FINANCIAL GROUP, Montreal, QC, CANADA