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Retail Sales Representative


Saanichton, BC, CANADA

Customer Service

Opportunities delivered
Are you someone with a retail or customer service background who is looking for a career role? We offer a team based environment, growth opportunities, and excellent compensation and benefits.


Job Description

  • Hours will vary, flexibility required. Guarantee of 25 hours per week.
  • Starting wage $17.50/hour, top rate after 24 months $22.80/hour


Customer Service Orientation

  • Serving our customers in the most efficient and courteous manner on the telephone and in person
  • Up-selling and cross selling Corporate Products and Services
  • Handling customer complaints and inquiries

    Problem Solving

  • Working to resolve problem shipments
  • Working to resolve equipment and technology challenges
  • Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service

    Relationship Building

  • Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners
  • Building a positive relationship with customers
  • Building a positive relationship with key contacts - Vendors, building tenants, etc.


  • Assisting customers with shipping details and account challenges
  • Loading, scanning, logging and calling resolution freight
  • Cash reconciliation including deposits, key control


  • Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing
  • Listening to customers and key partners
  • Communicating to customers and key partners in a positive manner

    Personal Responsibility and Accountability

  • Compliance to all Corporate Polices and Procedures (including uniforms)
  • Adhering to all Safety Standards
  • Being on time/attendance
  • Living the Purolator Values
  • Representing the Purolator Values to Customers and key partners and, other duties as assigned by management

    Key Areas of Focus

  • Customer service orientation
  • Ability to problem solve
  • Excellent in relationship building
  • Experience and adaptation to using technology
  • Excellent communication skills
  • Takes personal responsibility and accountability for actions and situations
  • 3-12 Months Customer Service Experience preferred
  • 3-12 Months Retail Experience preferred
  • 3-12 Months using technology/ POS system Experience preferred
  • Ability to lift 70lbs./stand for 3 hour intervals
  • Professional communication skills: oral communication (telephone and in person);
  • Written communication; and listening skills
  • Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail
  • Experience working in a team environment and independently an asset
  • Experience working in an environment with safety standards an asset


Location:                    543 - Victoria  
Working Conditions: Retail Center Environment 

Reports to: **insert hiring manager's title**

Purolator values diversity and is an equal opportunity employer. We would like to thank all those applicants for their interest, however only those selected for an interview will be contacted.

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills.  To learn more about us and our values, go to

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.


Working at Purolator is more than a job. It's an opportunity to learn and grow, both professionally and personally. It's an opportunity to be part of a winning team, and contribute to the success of one of Canada's leading organizations. It's an opportunity to contribute to our customer's success, and the well-being of our communities. Working at Purolator is an opportunity to make a difference.

Visit the website

What it's like to work at PUROLATOR INC

Who we are

Purolator is Canada's leading integrated freight, parcel and logistics solutions provider. Our team operates under a strong set of corporate values: we put people first - offering a safe and supportive work environment. We are customer focused and believe in corporate stewardship – working together to accomplish all of our goals. We are transparent, with our team aligned and aware of business objectives, and we demand and recognize excellence.

Where we’re going

We make Canada stronger by delivering our customers' promises, and are recognized as one of the country’s most extensive transportation and logistics networks. Flexibility and responsiveness are the hallmarks of our customer service approach, and more than 11,500 of our skilled and knowledgeable employees strive to provide best-in-class service and support to our clients, wherever they are.

Benefits & Perks

Why you should join

We are committed to offering our employees rewarding work with opportunities for collaboration and career development. Tuition reimbursement, training programs and developmental opportunities are just some of the many ways we encourage your growth here at Purolator. We also recognize top achievers through formal program and awards, because we know our employees are the key to our success.

Competitive total rewards

We greatly value our team’s breadth of knowledge and experience, and believe fair compensation is key to retaining our great talent. We offer a competitive total rewards package to, including a comprehensive benefits program, employee assistance program, retirement plan, group RRSP, employee shared ownership program, and exclusive employee discounts, including company shipping.

How we make a Difference

In an effort to help alleviate hunger in the communities we serve, the Purolator Tackle Hunger® (PTH) program has helped deliver more than 7.5 million pounds of food across Canada since 2003. We have also donated 12 refurbished curbside delivery vehicles to local food organizations, and partner with the CFL every year to organize a food drive and fundraiser.

Retail Sales Representative, PUROLATOR INC, Saanichton, BC, CANADA