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Health Services Scheduling Coordinator - part-time (work from home)


Toronto, ON, CANADA

Customer Service

Looking for more?

Want to be part of a dynamic, caring and committed team that helps people get the healthcare services they need to live with independence and dignity? VHA Home HealthCare wants to hear from you!  

We are currently seeking a Health Services Scheduling Coordinator Permanent part-time position (work from home)

What is the job?

As a Health Services Scheduling Coordinator you will help our clients maintain their independence and brighten their day by fielding client calls and ensuring their services are scheduled in a timely manner.  You’ll work in a fast-paced high energy customer service centre, communicating with clients, families, funders and clients’ Health Care Teams including Personal Support Workers, Nurses and Rehab Service Providers. You’ll be supported by a passionate team and state- of-the art technology that enables you to coordinate services, accept new client referrals, schedule service changes and maintain client service plans.

Permanent Part-time (work from home)

Shifts will be on Mon, Wed and Fri  - 4:30pm-9:30pm and Sun 1:30pm-9:30pm

Participation in the on-call schedule required  - one in five weeks

 Work From Home Requirements:

  • A landline phone with headset
  • Hi-Speed Internet and a telephone landline
  • A PC or laptop with Windows 7/8.1/10 or Mac
  • Anti-virus software
  • Access to a quiet and private designated work area

Am I qualified?

The ideal candidate has completed Post-Secondary Education (in healthcare preferred) and has related work experience in a direct client service role or an environment where staff and clients are your number one priority. Ideally you also have experience working in a healthcare organization/agency or in an administrative position that required extensive scheduling/multitasking.

Excellent communication skills that demonstrate empathy, compassion and a client and a family-centred approach are essential to this role. Solid time management skills, attention to detail and the ability to prioritize tasks are equally important. You must be able to work independently while being flexible enough to support the team as changes arise.

Satisfactory completion of the technical skills testing is required.

How to Apply

Our online application will allow you to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and working-environment fit, and should take about 10–15 minutes to complete. You can also get a copy of your personality assessment when you’re done by logging back into the tool after you complete your application.

VHA Home HealthCare is an Equal Opportunity employer that is recognized by Accreditation Canada. We are committed to creating an inclusive and diverse work environment. If you require an accommodation, let us know in advance, or select the tab on the side labelled "Need Help?", or let us know in advance.

Thank you to everyone who applies. We will review applications as they are received. We will only be contacting those selected for further discussion.

VHA Home HealthCare is an Equal Opportunity Employer. VHA is committed to creating an inclusive and diverse work environment. If you require an accommodation, let us know in advance. Accredited with Exemplary Standing by Accreditation Canada. An RNAO Best Practice Spotlight Organization designate and;A founding member agency of United Way Toronto. 



About VHA Home HealthCare

With the help of 2,000 health care professionals, VHA Home HealthCare has been creating opportunities for more independence for 90 years. Serving clients in eight Local Health Integration Networks (LHINs), our client and family centered, community-based approach provides nursing, rehabilitation, personal support and home support services. Offering competitive pay, benefits, flexibility and career support, we're looking for compassionate health care professionals to join our team. Let's continue to provide spectacular care to Ontarians living with disabilities or suffering from a chronic or terminal illness, helping them live life more independently, in comfort and with dignity.

Visit the website

What it's like to work at VHA Home HealthCare

Supporting health care in Ontario

We are a not-for-profit organization providing 24/7, multi-lingual health care and support services to Ontarians of all ages and levels of need. At VHA, our culture is centered around our clients. We’re a community-oriented, compassionate team who believes in providing the best quality care.

Supporting independence

Our vision is that everyone receives community support and home health care when, where and how they want it, and our mission is to create possibilities for more independence. Our core belief is that care must be client-driven, collaborative and committed.

Supporting an enriching experience

In-home personal support and health care provide a unique and rewarding experience that you won’t find in a hospital. It’s a different kind of care, one that offers clients the extra support and attention they need, and gives you the opportunity to get to know them on a personal level.

A look inside VHA Home HealthCare

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Benefits & Perks

Supporting your needs

At VHA you can also look forward to:

Flexible work schedules Continuous learning Comprehensive benefits package for eligible staff Pension Plan
Supportive team environment Professional development activities Employee Assistance Program (EAP)
Supporting your career

You’ll have easy access to supervisors and other members of the team for support and guidance. We’ll also financially support your professional development and help you fit your courses into your schedule. Plus, you and your family can access free counselling and other programs through our EAP.

VHA Home HealthCare Testimonials

Prathipa Balendran
Over the past few months, I’ve learned the importance of having the knowledge, skills and judgement in providing competent and safe care to some of the most vulnerable clients–children. I definitely have to thank VHA for facilitating and supporting my growth as a paediatric nurse. I work with such a wonderful team!

Prathipa Balendran, Registered Nurse - VHA Home HealthCare

Emily Fern
Everyone has been very supportive of me as a new hire and it’s been great to have had so much help getting started. I’m really impressed with all the ongoing learning opportunities VHA provides.

Emily Fern, Occupational Therapist - VHA Home HealthCare

Hannah Mohan
I have really appreciated the support that VHA offers. As a new hire, they provided me with a mentor who has been incredibly helpful as I learn about working in this role.

Hannah Mohan, Occupational Therapist - VHA Home HealthCare

Tsimba (Tina) Vudisa
Every day when I go home I’m so happy because I know that I made the difference in people’s lives. When I’m working with them (clients), the way they’re happy, the way they thank me. I can say that I can make a smile in people’s lives. And each time I can see that, for me it’s so rewarding.

Tsimba (Tina) Vudisa, Personal Support Worker - VHA Home HealthCare

Health Services Scheduling Coordinator - part-time (work from home), VHA HOME HEALTHCARE., Toronto, ON, CANADA