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Sales Associate

GOLF TOWN CANADA.

Woodbridge, ON, CANADA

Retail In-Store

Golf Town is a place where golf devotees put their love of the game to use, building and sharing their knowledge of the latest industry trends. As leaders, innovators and lovers of the game, we work together in a highly professional environment, spreading passion for the game through our Green Jacket Experience, and giving our customers the best advice, equipment, apparel, club repair, services, and accessories. And we're teeing up with great Associates to do the same.

Join a company that not only thrives on bringing the excitement of golf to a growing audience of fellow enthusiasts, but also recognizes the value of attracting and retaining a great team.

OVERVIEW:

As a Sales Associate, it is your responsibility to provide in-depth knowledge and experience in the area of golf merchandise. Ensure sales and customer service is the department priority. Make sure customer’s questions are answered professionally and suitably and ensure they leave the store with appropriate equipment for their needs. The Sales Associate will maximize sales by finding the right products, providing creative solutions to each customer using a win-win approach, removing barriers so as to ensure exceptional service and an enhanced golf experience for each and every customer.

MAIN RESPONSIBILITIES:

1. Customer Service:

• Provide customers with highest level of customer service, emphasizing courteous and knowledgeable assistance to each and every customer.

• Demonstrate the ability to listen to and solve customer issues.

• Understand and be knowledgeable of how to handle customer complaints.

• Be familiar with Company Customer Service policies.

• Answer department phones courteously within three rings.

• Address asset protection issues that may occur in the department in a manner that there is neither a loss to the company nor an uncontrollable situation with the customer.

2. Sales:

• Sell merchandise at company established prices and ensure discrepancies are addressed and authorized accordingly.

• Be familiar with golf apparel and accessories and suggestive selling of these essential items.

• Possess golf product knowledge and be familiar with the product knowledge materials and vendor product lines.

• Be knowledgeable of merchandise on the floor as well as in the backroom, including verification of the current selling price.

• Keep current on all new product information.

• Be familiar with the daily advertising and promotions to accurately inform the customer.

• Communicate to store management any missed opportunities in sales due to product.

3. Floor Stock and Display:

• Ensure the store area is neatly arranged and meets retail standards.

• Maintain floor standards, customer service standards, and utilizes selling skills.

• Assist with proper merchandising execution to maximize sales, earnings, and customer satisfaction.

• Support in developing floor standards, visual merchandising, customer service standards, and sales techniques.

• Communicate any merchandise processing issues to Department Manager.

• Responsible for other duties as assigned or developed.

SKILLS, EDUCATION, COMPETENCIES:

• Prior retail experience

• 1-2 years of golfing sales experience is an asset

• Advanced proficiency in MS Word, Excel, Power Point, Outlook, Internet

• Excellent customer service skills.

• Strong communication both verbal and written

• Ability to build and sustain relationships

• Exceptional interpersonal skills-ability to adapt to meet a wide range of customer needs, able to build rapport quickly

• Ability to maintain a flexible schedule.

• Professional appearance and demeanor.

• Work varied shifts, including weekends and holidays.

About Golf Town

Golf Town is a place where golf devotees put their love of the game to use, building and sharing their knowledge of the latest industry trends. As leaders, innovators and lovers of the game, we work together in a highly professional environment, spreading passion for the game through our Green Jacket Experience, and giving our customers the best advice, equipment, apparel, club repair, services, and accessories. And we're teeing up with great Associates to do the same.

Join a company that not only thrives on bringing the excitement of golf to a growing audience of fellow enthusiasts, but also recognizes the value of attracting and retaining a great team.

Visit the website

What it's like to work at Golf Town

Put your passion to work.

Golf Town is a place where golf devotees put their love of the game to use, building and sharing their knowledge of the latest industry trends. Come work with us in a highly professional environment, spreading your passion for maximizing enjoyment of the game.

An open course.

At Golf Town we believe it’s critical to attract and retain strong people. Once we hire top talent, we work together with our Associates. We strive to create a supportive, positive work atmosphere that fosters more than how to sell golf equipment.

Most trusted.

We’re extremely proud to have the respect of our customers in the golf community.
As a leader in engaging with golf enthusiasts, we have been attracting top talent through our reputation, incentives & benefits, and growth & learning opportunities. 

A look inside Golf Town

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Benefits & Perks

Live Well, Play Well.

As a Golf Town Associate, you can look forward to leading retail industry health benefits and incentives, including:

  • Health & Dental Benefits for Full-time and Part-time Staff
  • Flexible Hours
  • Employee Assistance Program
  • RRSP Contribution Plan
  • Deferred Profit Sharing Plan
  • Professional Development Opportunities
  • Career Growth Opportunities
Our Game is Your Game.

Golf Town Associates are specialists in their field, knowledgeable and passionate about the game of golf, all while providing top-notch customer service. This is why we encourage all Associates to take advantage of opportunities to learn about new equipment. Plus we offer amazing staff discounts on all the latest gear!

Golf Town Testimonials

Working at Golftown gives me a sense of accomplishment, every day is different and allows me to touch different professional spheres and nothing is redundant. The atmosphere of work feels like we are a team and a little like a second family and I know the feeling of mutual between the other employees of the stores. With 14 years within the company, the contact and open-mindedness with the top / people of the office head of Golf Town is easy. I love the customers, this job allows me to make pleasant encounters and people are pleasant and always in a good mood, they have fun when they shop! The challenge to do the impossible for the customers and to create a sense of belonging between them and our company.

Karine G., Assistant Manager in Boisbriand, Quebec - Golf Town

I first joined Golf Town as a student working part time as a sales associate during the school year. From day one, I realized the investment the company had made to its employees and was fully committed to offering the highest level of customer service. This amazing culture has remained consistent throughout the years and has motivated me to become a general manager and continue to be part of a team dynamic that thrives on growing the game of golf. I can honestly say that it has been a fun ride and I am proud to be a part of this exceptional organization.

Michael M., Assistant Manager - Golf Town

For over 8 years now, I've had the pleasure of working for one of the best retailers in the world in Golf Town. Golf Town emphasizes a customer first approach, focusing on service, quality of selection and a best in class retail environment, both in store and on-line. That same focused approach has always been applied to staff development, whether it's been a focus on product knowledge training or developing a stronger business acumen, Golf Town's dedication to continued retail education has allowed me to grow within the company, from Assistant manager to my current role of Senior Merchant of Clubs. There is simply no other company in the world that could have given me the same experience as Golf Town.

Geoff P. , Golf Town Senior Merchant – Clubs at Store Support Center - Golf Town

Sales Associate, GOLF TOWN CANADA., Woodbridge, ON, CANADA
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