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General Manager (South Calgary)

GOLF TOWN CANADA.

Calgary, AB, CANADA

Retail In-Store

Golf Town is a place where golf devotees put their love of the game to use, building and sharing their knowledge of the latest industry trends. As leaders, innovators and lovers of the game, we work together in a highly professional environment, spreading passion for the game through our Green Jacket Experience, and giving our customers the best advice, equipment, apparel, club repair, services, and accessories. And we're teeing up with great Associates to do the same.

Join a company that not only thrives on bringing the excitement of golf to a growing audience of fellow enthusiasts, but also recognizes the value of attracting and retaining a great team.

Key job accountabilities include but are not limited to:

  • Assumes leadership role with accountability for maximizing store business results by consistently creating exceptional Customer experiences.
  • Facilitates achievement of business results by providing uniquely responsive Customer service, compelling merchandise presentation, operational integrity, optimal staffing and Associate development.
  • Achieves company objectives and enhance the brand image by modeling our values; Honesty, Enthusiasm, Accountability and Respect.
  • Develops and implement agile strategic plans to achieve business results.
  • Fosters teamwork and collaboration within the store and district.
  • Leads efforts to ensure customers experience customer service that is friendly.

Description of Job Responsibilities: 

Managing Store (100%):

Sales and Service:

  • Facilitates consistent, exceptional Customer experiences through the effective execution of the MOD role.
  • Coaches the store team on the link between service behaviors and business results to support our service and selling model.
  • Ensures effective communication of direction, and education to the team.
  • Maintains optimal staffing and scheduling while being responsive to changes in traffic and business trends.
  • Provides leadership and communicates to associates service and selling model.
  • Responds to customer feedback. Maintains KPI standards. 

Associate and Team Development:

  • Recruits, selects, trains, develop and retain high performing and productive managers and sales associates.
  • Communicates goals and provides leadership which inspires total associate commitment to company objectives and values through effective performance based coaching, motivating recognition and timely, constructive feedback.
  • Provides development opportunities for associates that support company growth.
  • Writes and conducts annual performance evaluation for associates.
  • Develops associate schedules and submits all necessary HR/Payroll required paperwork to HR.
  • Coordinates all candidate and new hire process (paperwork, offers, etc).
  • Communicates and ensure compliance to Company Policies and Procedures. Communicates information provided in the various Company communication materials (Footnotes, memos, e-mails, etc) 

Merchandising:

  • Ensures store appearance and visual standards/presentation that are consistent with the company’s brand image and standards.
  • Responds to business trends by communicating information to the Regional Director as needed. Ensures store is compliant with established standards. 

Operations:

  • Manages resources to maximize financial goals.
  • Fosters knowledge and integrity with regard to compliance with company policy in all practices.
  • Effectively uses resources and business partners to resolve issues with a sense of passion.
  • Recognizes when to change strategic direction to attain and sustain maximum results.
  • Educates team on the link between operational integrity and its’ impact on facilitating an exceptional Customer experience.
  • Oversees daily store cleaning, recovery, maintenance and inventory.
  • Uses monthly Ops Assessment to identify and correct operational deficiencies in the store.
  • Ensures training is conducted regarding LP and Safety standards.

 

SKILLS, EDUCATION, COMPETENCIES: 

  • Minimum of college or university degree or equivalent work experience;
  • 5-7 years of management experience with strong emphasis on big box retail management;
  • Knowledge of and experience in a computerized environment, including the operation and administration of a Point of Sale (POS) and inventory management computer systems;
  • Strong financial management skills including the ability to review and analyze financial statements;
  • Excellent leadership and management skills including the ability to recruit, hire, train, motivate, evaluate, discipline, and develop staff;
  • Excellent verbal and written communication skills;
  • Proven ability to motivate others;
  • Proficiency in base computer use, including e-mail, MS Word or other word processing program and Excel or other spreadsheet program
About Golf Town

Golf Town is a place where golf devotees put their love of the game to use, building and sharing their knowledge of the latest industry trends. As leaders, innovators and lovers of the game, we work together in a highly professional environment, spreading passion for the game through our Green Jacket Experience, and giving our customers the best advice, equipment, apparel, club repair, services, and accessories. And we're teeing up with great Associates to do the same.

Join a company that not only thrives on bringing the excitement of golf to a growing audience of fellow enthusiasts, but also recognizes the value of attracting and retaining a great team.

Visit the website

What it's like to work at Golf Town

Put your passion to work.

Golf Town is a place where golf devotees put their love of the game to use, building and sharing their knowledge of the latest industry trends. Come work with us in a highly professional environment, spreading your passion for maximizing enjoyment of the game.

An open course.

At Golf Town we believe it’s critical to attract and retain strong people. Once we hire top talent, we work together with our Associates. We strive to create a supportive, positive work atmosphere that fosters more than how to sell golf equipment.

Most trusted.

We’re extremely proud to have the respect of our customers in the golf community.
As a leader in engaging with golf enthusiasts, we have been attracting top talent through our reputation, incentives & benefits, and growth & learning opportunities. 

A look inside Golf Town

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Benefits & Perks

Live Well, Play Well.

As a Golf Town Associate, you can look forward to leading retail industry health benefits and incentives, including:

  • Health & Dental Benefits for Full-time and Part-time Staff
  • Flexible Hours
  • Employee Assistance Program
  • RRSP Contribution Plan
  • Deferred Profit Sharing Plan
  • Professional Development Opportunities
  • Career Growth Opportunities
Our Game is Your Game.

Golf Town Associates are specialists in their field, knowledgeable and passionate about the game of golf, all while providing top-notch customer service. This is why we encourage all Associates to take advantage of opportunities to learn about new equipment. Plus we offer amazing staff discounts on all the latest gear!

Golf Town Testimonials

Working at Golftown gives me a sense of accomplishment, every day is different and allows me to touch different professional spheres and nothing is redundant. The atmosphere of work feels like we are a team and a little like a second family and I know the feeling of mutual between the other employees of the stores. With 14 years within the company, the contact and open-mindedness with the top / people of the office head of Golf Town is easy. I love the customers, this job allows me to make pleasant encounters and people are pleasant and always in a good mood, they have fun when they shop! The challenge to do the impossible for the customers and to create a sense of belonging between them and our company.

Karine G., Assistant Manager in Boisbriand, Quebec - Golf Town

I first joined Golf Town as a student working part time as a sales associate during the school year. From day one, I realized the investment the company had made to its employees and was fully committed to offering the highest level of customer service. This amazing culture has remained consistent throughout the years and has motivated me to become a general manager and continue to be part of a team dynamic that thrives on growing the game of golf. I can honestly say that it has been a fun ride and I am proud to be a part of this exceptional organization.

Michael M., Assistant Manager - Golf Town

For over 8 years now, I've had the pleasure of working for one of the best retailers in the world in Golf Town. Golf Town emphasizes a customer first approach, focusing on service, quality of selection and a best in class retail environment, both in store and on-line. That same focused approach has always been applied to staff development, whether it's been a focus on product knowledge training or developing a stronger business acumen, Golf Town's dedication to continued retail education has allowed me to grow within the company, from Assistant manager to my current role of Senior Merchant of Clubs. There is simply no other company in the world that could have given me the same experience as Golf Town.

Geoff P. , Golf Town Senior Merchant – Clubs at Store Support Center - Golf Town

General Manager (South Calgary), GOLF TOWN CANADA., Calgary, AB, CANADA
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