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Prevention Services Representative

WORKERS COMPENSATION BOARD OF MANITOBA

Winnipeg, MB, CANADA

Customer Service


Prevention Services Representative

Job Summary:
The Prevention Services Representative provides information and explanation to various stakeholders regarding related occupational safety and health legislation, standards, guidelines, and prevention services. The incumbent gathers information over the telephone, electronically and in person to assess each inquiry, responds with high levels of customer service to resolve or escalate the inquiry and helps coordinate SAFE Work workshop activities.

Job Duties:
Responds to wide ranging inquiries from a broad audience for the purpose of gathering, explaining and making recommendations on information related to SAFE Work and prevention policies and procedures as well as providing guidance on the application of associated occupational safety and health legislation (Acts, Regulations, Codes).

Assesses and responds to employer needs and/or requests for further assistance from SAFE Work, makes appropriate referral(s) as needed.

Assesses information received to identify unsafe work practices, makes the appropriate referral(s).

Enters workshop schedule and location information into electronic training system, maintains participant information, monitors inventory of workshop training material and reorders as needed.

Acts as the primary point of contact for customers coming to the SAFE Work office. Responds to questions related to prevention services and requirements under a wide range of occupational safety and health legislation (Acts, Regulations, Codes), greets workshop attendees and other visitors.

Provides assistance with navigation of the SAFE Work website and provides awareness of SAFE Work prevention information and resources available to aid with development and maintenance of safety and health systems at Manitoba workplaces.

Provides assistance to employers inquiring about registering for online SAFE Work report access.

Performs other related duties as assigned.


Qualifications:
Completion of a one (1) year certificate in Occupational Health and Safety or related

Minimum two (2) years recent experience interpreting and applying safety legislation and best practices to resolve customer inquiries/concerns

Knowledge of hazard recognition and controls, and prevention and safety management systems

Proficiency in the use of a personal computer in a Windows environment

Typing speed 35 wpm (error rate less than 5%)

Ability to perform accurate and detailed work

Ability to communicate effectively, verbally and in writing

Ability to provide excellent customer service, in sometimes confrontational situations

Ability to organize and prioritize workload

Ability to work independently and in a team environment


Competencies:
Essential
Technical/Professional Knowledge
Client Service Orientation
Initiative
Interpersonal Communication
Adaptability
Judgment/Problem Solving

Very Important
Written Communication
Planning, Organizing & Follow up
Quality Orientation
Analysis/Problem Assessment

Important
Communication
Impact


Additional Information:
You may be asked to demonstrate your ability through competency based interviewing and/or testing.
Screening decisions are based on information outlined in your resumé and cover letter. Your work performance must be satisfactory for your application to be considered. If applying for or out of a term position, please note that article 10.09d of the Collective Agreement may apply.


Additional Information:
The WCB is committed to building a skilled, diverse workforce with equitable representation of Aboriginal persons, visible minorities, persons with disabilities and women. Applicants are encouraged to indicate in their covering letter or resumé if they are a member of these groups.

During the WCB's assessment, interview, or hiring process, accommodations are available upon request.

For external candidates, a satisfactory criminal record check and verification of education will be required for the successful candidate.


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Prevention Services Representative, WORKERS COMPENSATION BOARD OF MANITOBA, Winnipeg, MB, CANADA