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Project Manager, Regional Custom Solutions

IRON MOUNTAIN

Laval, QC, CANADA

Operations

Job Description

To provide overall ownership of the Special projects product line and process at the Region level. Support the business in managing bottom line profit and loss, with a key focus on increasing overall revenue and profit to attain targets for the Special Projects product line as set within the associated overlay P&L. Act as a resource and dotted line leader to the market level MPL's in support of ongoing special project execution. Ensure that ongoing product development, process improvement, and product positioning is aligned with budgeted growth expectations for represented Region special project overlay P&L. Generate increased customer adoption and satisfaction. Ensure that ongoing adoption of product and process enhancements occurs at the market level, set up and leverage feedback mechanisms to capture additional best practices to integrate into ongoing Special Projects product development to ensure ongoing growth. Lead the roll out of innovative solutions in partnership with product management within represented region.

 

 

 

 

  • Responsible for the overall development and expansion of the Special Projects product line within represented Region.
  • Act as a key owner of the Special Projects product in designated Region, ensuring growth of revenue and profits to meet/exceed established overlay P&L targets
  • Act as a lead and resource to all internal stakeholders in the development of the Special Projects product, processes, and positioning
  • Build long term relationships with both internal and external customers
  • Interface with key customer to further understand their needs and expectations regarding Custom Solutions, integrate feedback into ongoing product enhancements
  • Partner with regional and market level leadership to ensure ongoing focus on Special Projects growth and to drive optimal adherence to ongoing product and process changes
  • Ensure that all workflow procedures and processes are regularly reviewed, updated and followed across represented Region.
  • Ensure ongoing understanding of key Special Projects metrics, performance, and enhancements across the business to include both Sales and Field Operations
  • Support the recruitment of suitable high calibre, and customer service focused market MPL's where needed.
  • Coach, train and guide indirect/dotted line reports to deliver high levels of service and to generate needed revenue and profit expectations.
  • Support the North American sales organization in pursuit of Special Projects opportunities, provide education and line of sight to key products and processes in an effort to increase opportunity identification and closure.
  • Ensure that standard policies and procedures are rolled out to the business unit in a timely manner.
  • Ensure IT Systems and Records Systems are used properly within the team/site, using KPIs to analyse service delivery performance, identify and implement improvements.
  • Support the rollout of innovative solutions in partnership with product management within represented Region.  
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  • Ownership for Special Projects P&L to include revenue and cost/profit margin within represented Region.
  • Develop, plan and Manage against annual operating budgets consistent with business strategy.
  • Escalate all serious issues to the Director, Special Projects as appropriate/necessary to ensure attainment of product objectives and targets.
  • Research and resolve service, productivity, and growth issues and implement solutions
  • Ensure line of sight to ongoing attainment of Special Projects product targets, revenue, margin, etc. to assigned targets and drive improvement where necessary.
  • Investigate and problem solve questionable data/reporting where necessary

Job Requirements

Ability to build and develop successful long term relationship with customers, direct reports, other teams and departments within Iron Mountain

  • Strong people management skills, with the ability to focus and guide others in accomplishing work objectives, using methods and a flexible interpersonal style, to help build a cohesive team, facilitating the completion of team goals, while valuing each employee as an individual.
  • Ability to work with minimum supervision
  • Ability to work within a multi-cultural environment and with all levels of the organisation.
  • Project management skills and experience.
  • Demonstrated problem solving skills and experience.
  • Excellent verbal and written communication skills.
  • Creates and communicates a compelling vision
  • Puts customer First
  • Inspires others to achieve
  • Demonstrates a passion for success
  • Sufficient proven experience as a senior manager, strong P&L management experience, demonstrated success generating revenue and profitability growth, preferably within Iron Mountain or from the records management industry or logistics background. This includes:
  • People management skills and experience
  • Service delivery experience
  • Successful execution of regional strategy
  • A relevant management qualification is ideal, alternatively the person will be prepared to study for such a qualification and have a professional approach towards continuous personal development.
About Iron Mountain

Iron Mountain enables 97 percent of the Fortune 1000 to manage their physical and digital information assets. Our innovative teams regularly collaborate to create information management solutions for our customers' data, no matter what format, location or lifecycle stage it's in and no matter where it's kept. With over 20,000 employees, we offer a wide range of career opportunities from coast to coast and country to country; from the warehouse to the executive suite; from the Sales office to the back office and the customer support center. At Iron Mountain, the opportunities are endless.

Visit the website

What it's like to work at Iron Mountain

We reward performance

Whether you want to move up through the ranks of management or become an expert in your field of specialty, you’ll find plenty of opportunities for advancement. Ours is a merit-driven organization that rewards performance, invests in our employees’ development and promotes from within.

Mountaineers climb together

We believe that we can accomplish so much more together as a team. Become a part of a team of hardworking professionals who care about the work they do and the people they collaborate with. Build a career where you and your team can grow alongside the company you put your heart into.

Our commitment to diversity

We are committed to providing a diverse and inclusive work environment, which we believe contributes to our companies’ shared success. Our belief is to advance a diverse and inclusive workforce where all team members can achieve their potential.

A look inside Iron Mountain

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Benefits & Perks

Iron in the fire

Along with opportunities for professional growth and advancement our passionate team enjoys:

  • Working with industry-leading technologies
  • Competitive pay and comprehensive benefits program
  • A place where your great ideas are heard
  • Global career opportunities

There is no limit to how far you can go at Iron Mountain!

Taking CARE

In order to better respond to the needs of our diverse workforce, communities and the environment, we deliver on our corporate responsibility strategy through our Taking CARE platform. The four areas of our Taking CARE platform are: Our Promise, Our People, Our Environment, and Our Community. Some of initiatives include our Moving Mountains program, Education Scholarship program and more—we’ve only just begun.

Iron Mountain Testimonials

This was my first full time job and I have been here for the last 18 years for a reason, I’m happy! The constant change we undergo is what makes Iron Mountain so attractive to me. It drives and challenges me and the continuous opportunities to learn encourage me to push my limits.

Khalid Mezban, Territory Finance Manager - Iron Mountain

Iron Mountain truly supports a culture of continuous improvement through internal learning programs and the tuition reimbursement program. It is through this program that I was provided an avenue to peruse my University degree (part-time). If you are willing to put in the effort, so is the company.

Kyler Lewer, Operations Manager - Iron Mountain

Being a large company, we have lots of resources to help us train and develop our People Leaders. The opportunities for continuous improvement and development are the reasons why I invite you to join us.

Leal Gabriel, General Manager - Iron Mountain

Project Manager, Regional Custom Solutions, IRON MOUNTAIN, Laval, QC, CANADA