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Area Director

Bayshore HealthCare

Calgary, AB, CANADA

Operations

JOB SUMMARY


The Area Director, under the direction of the Regional Director, is accountable for all aspects of Branch Office success including business development through marketing and sales, human resources and recruitment, creation of an atmosphere of customer service excellence, budget and finance, quality management, information systems, and the integration of directives from the National Service Centre and local referral partners.

DUTIES AND RESPONSIBILITIES


Branch Office Operations


. Organize Branch Office operations and staffing such that all required tasks are carried out effectively and efficiently; proactively anticipate and manage change.
. Implement and Support Company sponsored programs, such as clinical, marketing, risk management and so forth, in accordance with policy and process. Proactively suggest ideas for development of new programs to corporate and division support staff.
. Manage human resources with respect to strategic manpower planning, recruitment, selection and retention of qualified staff, orientation and training, compensation, discipline, employee recognition and the implementation of relevant policies.
. Ensure that client care and service are delivered in accordance with local, provincial, and federal legislation and with Bayshore Home Health's Code of Ethics, Statement of Client Right and Responsibilities and Standards of Practice; manage all contractual agreements and liase with funding partners and clients.
. Collaborate in the implementation and maintenance of the office information systems and ensure the availability of local systems support.
. Lead the integration of client satisfaction initiatives; ensure that all client concerns and complaints are followed up and outcomes documented.
. Participate in ongoing internal and/or external continuing education activities.
. Adhere to Bayshore Policies and Procedures.
. Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
. Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns. Responsible for completing Accident Reports for all direct reports who injure themselves on the job, within 24 hours of the incident.
. Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
. Complete other tasks as requested.

Business Development


. Develop and lead the implementation of annual business and marketing plans; monitor and evaluate outcomes in relation to defined goals and objectives; prepare and submit an Annual Report within two months of fiscal year end.
. Participate in the development and implementation of the corporate strategic business and marketing plans as requested.
. Conduct community outreach at multiple levels to ensure branch growth

Financial Management


. Develop, implement and evaluate, in keeping with direction from the Director Regional Development, an internal financial system that is accurate and efficient.
. Prepare an annual budget and subsequently manage expenses in relation to revenue; analyze the ongoing financial status of the Branch to ensure that established financial goals are being achieved; complete monthly and annual financial reports as requested.

Quality Management and Continuous Improvement


. Lead the development, implementation and evaluation of the Quality Management System; coordinate continuous improvement initiatives.
. Arrange internal quality audits and reviews as requested by the National Service Centre.
. Complete all required Quality Management Reports.

Health and Safety


It shall be the responsibility of every Area Director to ensure that employees are trained in and follow safe work procedures, company health and safety policies and all applicable federal, provincial and municipal regulations.

Every Area Director will co-operate fully with the Safety Representative/Joint Health and Safety Committee and ensure that all employees share responsibility to identify and solve workplace health and safety problems.

 

Education


Completion of a Bachelor's degree in Business or a health-related discipline; the Area Director must have a solid knowledge of the principles, practices and methods of business development, operations, service delivery, financial management and control, program development, implementation and evaluation, and human resources practices.

Experience


At least five years of progressively responsible recent experience in management, two of which were at a supervisory level and preferably in a health care setting; strong track record in leading the development and integration of profitable business and marketing plans; demonstrated ability to handle all aspects of human resources and oversee information systems.

Other Skills and Abilities


Exceptional interpersonal skills and decision-making skills; ability to handle difficult situations in an objective consistent format; strong entrepreneurial and marketing skills; ability to work independently and effectively lead a team; demonstrated knowledge of personal computers and related software such as Windows and payroll/billing systems; commitment to continual learning; above average report writing and communication skills; valid driver's license and willingness to undertake out-of-town travel as required.

 
About Bayshore HealthCare

Bayshore HealthCare is one of the country's leading providers of home and community health care services. We partner with government and corporate organizations to enhance the quality of life, well-being, dignity and independence of people of all ages across the country to make them comfortable in their own homes. We are a caring team that's making a difference through compassion, innovation, leadership and personal commitment. Named one of Canada's Best Managed Companies since 2006, we have exceptional opportunities for health care, pharmaceutical, rehabilitation and dialysis professionals to advance their careers in over 100 locations in all provinces.

Visit the website

What it's like to work at Bayshore HealthCare

A Canadian Leader

A proudly Canadian company since 1966, we are one of the country’s leaders in Healthcare. We have established ourselves in other areas where our community needs care-Bayshore Healthcare, Bayshore Home Health, Bayshore Speciality Rx, Bayshore Therapy and Rehab, Bayshore Dialysis. Our goal is to do whatever it takes to make people comfortable.

Our Principles

We are passionate and caring. We imagine being the difference. We live our values of compassion, reliability, teamwork, innovation, leadership and personal promises to make a difference.

Our Areas of Care
  • Nursing and personal care
  • Home support and companionship
  • Temporary staffing at care facilities
  • Pharmaceutical products and services
  • Infusion clinics
  • Therapy and rehabilitation services
  • Dialysis centres

A look inside Bayshore HealthCare

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Benefits & Perks

We value our employees
  • Competitive compensation and benefits
  • Group RRSP
  • Flexible work schedules
  • Full or part-time hours
  • 24-hour clinical and operational support
  • Thorough orientation
  • Student placement programs
A wide range of career choices

Our flexible options to suit your career goals and lifestyle include a variety of opportunities to give you a choice of assignments and locations, a collaborative team environment and autonomy to work independently. We rely on your expertise and professional judgement and support you with rigorous clinical standards and comprehensive training. We also offer internal training programs and financial support for continuing education.

Bayshore HealthCare Testimonials

I get a lot of job satisfaction from the work I do with clients because I really feel like I’m making a difference in their lives. I feel I can take the time to deal with the whole person and deliver the kind of quality care that’s important to me.

Charlene Hagermann, RN Simcoe County, ON. - Bayshore HealthCare

I’m a single mother of two. Bayshore has given me the opportunity to be in the work force and still have time for my children. The support from staff is great while I’m working in different environments such as clients’ residences, nursing homes and hospitals.

Delores , Personal Support Worker St Catherines, ON. Branch - Bayshore HealthCare

I always feel respected for the job I do – which helps me to work to the best of my abilities – always receiving positive feedback and constructive pointers when needed. I appreciate all the things Bayshore has given me in my career and look forward to many more positive working years with the company.

Krystal , HSC/ Human Services Counsellor - Bayshore HealthCare

Area Director, Bayshore HealthCare, Calgary, AB, CANADA