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Program Manager

Bayshore HealthCare

Mississauga, ON, CANADA


The Pharmaceutical Program Manager, under the direction of the Manager-Pharmaceutical Program Managers (PSS) has involvement in and works collaboratively to market and oversee Bayshore's Pharmaceutical Services.

The Pharmaceutical Program Manager, in keeping with the organizational structure of the Patient Support Services division, assumes overall responsibility for specific operations relating to their programs,the implementation of contractual agreements specific to the delivery of client service on a specific drug therapy and/or other related projects.


Program Management:

  • Collaborates with partnering pharmaceutical company to ensure performance expectations are met and maintained

  • Communicates program updates (including competitive intelligence and strategic insight) on an ongoing basis with Bayshore management team, Area Directors, consultants and program staff

  • Takes a total quality management approach when reviewing operations and delivery of care.

  • Maintains confidentiality of client and corporate information at all times

  • Develops business cases that deliver prompt, cost effective, safe solutions to the client and Bayshore

  • Utilizes data modeling and analyses techniques to identify efficiencies and areas of opportunity

  • Uses exceptional negotiation and customer service skills to cultivate partnerships in an ethical, transparent manner

  • Supports the procurement, implementation, launch and development of revenue generating programs

  • Successfully negotiates, executes and renews master service agreements, statements of work, service level agreements, and contract amendments

  • Serves as primary point of contact for internal/external stakeholders and partners to address and resolve any inquires

  • Consistently and proactively shares strategic market insight with Pharmaceutical customer


  • Develops specific program protocols, field materials, supporting documents, policy and procedures

  • Actively participates in the reporting of incidents or occurrences through the Quality Management System (QMR)

  • Has a good understanding of accounts payable and accounts receivable methodology.

  • Assures collection, processing and reporting of Adverse Events is within contractual KPI's and Pharmacovigilance requirements, and assist in the development and/or revision of policies and procedures.

  • Performs regular program audits and quality assurance reviews to ensure KPI's and client expectations are met.

Human Resources:

  • Coordinates recruitment, orientation, training, disciplinary perform reviews, coaching , workload planning, retention initiatives and retention initiatives with human resources

  • Manages program specific employees to ensure the delivery of high quality care and adhere to government, company and ISO 9001-2000 standards

  • Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns. Responsible for completing Accident Reports for all direct reports who injure themselves on the job, within 24 hours of the incident.

  • Leads or assist with the implementation of Modified Work Programs for employees

  • Develop and delivers employee training: Including, but not limited to clinical and reimbursement programs

  • Complete other tasks as requested


Graduate of Registered Nursing Program or of any other Registered Health Care field holding current registration from an accredited School.


Business graduate discipline in an field (College diploma, Undergraduate, Graduate)


At least five years of progressive responsibility with recent experience in the home health care or pharmaceutical industry, one of which was at a supervisory level; demonstrated ability to interpret and integrate policies and procedures; solid track record in conducting adult education initiatives and proven track record as a project manager. Demonstrates time management skills as well as an ability to evaluate urgent situations and make appropriate decisions. Excellent communicator. Valid driver's license and willingness to undertake out-of-town travel as required. Working knowledge of French language is an asset.

Other Skills and Abilities

Knowledge of: the principles, practices and methods of business development; operations and service delivery; financial management and control; program development, implementation and evaluation; human resources practices. Minimum 30 w.p.m. typing speed required; solid computer skills are essential.

About Bayshore HealthCare

Bayshore HealthCare is one of the country's leading providers of home and community health care services. We partner with government and corporate organizations to enhance the quality of life, well-being, dignity and independence of people of all ages across the country to make them comfortable in their own homes. We are a caring team that's making a difference through compassion, innovation, leadership and personal commitment. Named one of Canada's Best Managed Companies since 2006, we have exceptional opportunities for health care, pharmaceutical, rehabilitation and dialysis professionals to advance their careers in over 100 locations in all provinces.

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What it's like to work at Bayshore HealthCare

A Canadian Leader

A proudly Canadian company since 1966, we are one of the country’s leaders in Healthcare. We have established ourselves in other areas where our community needs care-Bayshore Healthcare, Bayshore Home Health, Bayshore Speciality Rx, Bayshore Therapy and Rehab, Bayshore Dialysis. Our goal is to do whatever it takes to make people comfortable.

Our Principles

We are passionate and caring. We imagine being the difference. We live our values of compassion, reliability, teamwork, innovation, leadership and personal promises to make a difference.

Our Areas of Care
  • Nursing and personal care
  • Home support and companionship
  • Temporary staffing at care facilities
  • Pharmaceutical products and services
  • Infusion clinics
  • Therapy and rehabilitation services
  • Dialysis centres

A look inside Bayshore HealthCare

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Benefits & Perks

We value our employees
  • Competitive compensation and benefits
  • Group RRSP
  • Flexible work schedules
  • Full or part-time hours
  • 24-hour clinical and operational support
  • Thorough orientation
  • Student placement programs
A wide range of career choices

Our flexible options to suit your career goals and lifestyle include a variety of opportunities to give you a choice of assignments and locations, a collaborative team environment and autonomy to work independently. We rely on your expertise and professional judgement and support you with rigorous clinical standards and comprehensive training. We also offer internal training programs and financial support for continuing education.

Bayshore HealthCare Testimonials

I get a lot of job satisfaction from the work I do with clients because I really feel like I’m making a difference in their lives. I feel I can take the time to deal with the whole person and deliver the kind of quality care that’s important to me.

Charlene Hagermann, RN Simcoe County, ON. - Bayshore HealthCare

I’m a single mother of two. Bayshore has given me the opportunity to be in the work force and still have time for my children. The support from staff is great while I’m working in different environments such as clients’ residences, nursing homes and hospitals.

Delores , Personal Support Worker St Catherines, ON. Branch - Bayshore HealthCare

I always feel respected for the job I do – which helps me to work to the best of my abilities – always receiving positive feedback and constructive pointers when needed. I appreciate all the things Bayshore has given me in my career and look forward to many more positive working years with the company.

Krystal , HSC/ Human Services Counsellor - Bayshore HealthCare

Program Manager, Bayshore HealthCare, Mississauga, ON, CANADA