The Pharmaceutical Program Manager, under the direction of the Manager-Pharmaceutical Program Managers (PSS) has involvement in and works collaboratively to market and oversee Bayshore's Pharmaceutical Services.
The Pharmaceutical Program Manager, in keeping with the organizational structure of the Patient Support Services division, assumes overall responsibility for specific operations relating to their programs,the implementation of contractual agreements specific to the delivery of client service on a specific drug therapy and/or other related projects.
DUTIES AND RESPONSIBILITIES
Collaborates with partnering pharmaceutical company to ensure performance expectations are met and maintained
Communicates program updates (including competitive intelligence and strategic insight) on an ongoing basis with Bayshore management team, Area Directors, consultants and program staff
Takes a total quality management approach when reviewing operations and delivery of care.
Maintains confidentiality of client and corporate information at all times
Develops business cases that deliver prompt, cost effective, safe solutions to the client and Bayshore
Utilizes data modeling and analyses techniques to identify efficiencies and areas of opportunity
Uses exceptional negotiation and customer service skills to cultivate partnerships in an ethical, transparent manner
Supports the procurement, implementation, launch and development of revenue generating programs
Successfully negotiates, executes and renews master service agreements, statements of work, service level agreements, and contract amendments
Serves as primary point of contact for internal/external stakeholders and partners to address and resolve any inquires
Consistently and proactively shares strategic market insight with Pharmaceutical customer
Develops specific program protocols, field materials, supporting documents, policy and procedures
Actively participates in the reporting of incidents or occurrences through the Quality Management System (QMR)
Has a good understanding of accounts payable and accounts receivable methodology.
Assures collection, processing and reporting of Adverse Events is within contractual KPI's and Pharmacovigilance requirements, and assist in the development and/or revision of policies and procedures.
Performs regular program audits and quality assurance reviews to ensure KPI's and client expectations are met.
Coordinates recruitment, orientation, training, disciplinary perform reviews, coaching , workload planning, retention initiatives and retention initiatives with human resources
Manages program specific employees to ensure the delivery of high quality care and adhere to government, company and ISO 9001-2000 standards
Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns. Responsible for completing Accident Reports for all direct reports who injure themselves on the job, within 24 hours of the incident.
Leads or assist with the implementation of Modified Work Programs for employees
Develop and delivers employee training: Including, but not limited to clinical and reimbursement programs
Complete other tasks as requested
Graduate of Registered Nursing Program or of any other Registered Health Care field holding current registration from an accredited School.
Business graduate discipline in an field (College diploma, Undergraduate, Graduate)
At least five years of progressive responsibility with recent experience in the home health care or pharmaceutical industry, one of which was at a supervisory level; demonstrated ability to interpret and integrate policies and procedures; solid track record in conducting adult education initiatives and proven track record as a project manager. Demonstrates time management skills as well as an ability to evaluate urgent situations and make appropriate decisions. Excellent communicator. Valid driver's license and willingness to undertake out-of-town travel as required. Working knowledge of French language is an asset.
Other Skills and Abilities
Knowledge of: the principles, practices and methods of business development; operations and service delivery; financial management and control; program development, implementation and evaluation; human resources practices. Minimum 30 w.p.m. typing speed required; solid computer skills are essential.