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Bilingual CSR - Field Support Provisioning

ADT CANADA INC.

Cambridge, ON, CANADA

Administrative and Clerical

BDT - ADT Canada

Company Overview:


ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada. ADT's broad and pioneering set of products and services, including  health services, meet a range of customer needs for today's active and increasingly mobile lifestyles. Headquartered in Boca Raton, Florida, ADT helps provide peace of mind to nearly seven million customers, and it employs approximately 17,500 people at 200 locations. More information is available at www.adt.com.

Position Summary:
  • In this position, you will be responsible for working with installation and service technicians to provision all ADT products & solutions to ADT Standards based on interaction with the field technicians via phone, fax or emails.

Duties and Responsibilities:

  • Processing of technician/installer requests for system activations using the necessary applications and tools.

  • Processing of technician/installer requests to place newly installed systems in service including the verification of data prior to the system going into service

  • Processing of technician/installer requests for data changes - updating of existing records including manual creation of records

  • Processing technician/installer requests for Resale- including the placing of the existing system out of service and regeneration of the existing system and making updates for the new client.

  • Processing of technician/installer requests for Cellular radio provisioning using different websites as appropriate.

Education:            High School Diploma/Equivalent

 

Experience:

                                               

  • Data entry knowledge

  • Intermediate-Advanced computer skills

  • Must have previous sales, service, or customer service professional experience, preferably in the call center industry

Skills:

  • Must have superior verbal and written communication and interpersonal skills in both English and French with a professional telephone manner

  • Must have demonstrated adaptability, flexibility and ability to multi-task in an ever-changing environment

  • Must have computer literacy, strong keyboarding and internet navigation skills

  • Must have a commitment to punctuality and adherence to work schedules

  • Strong attention to detail

  • Strong technical aptitude

  • Well organized

Other

 

             Shift work - Monday to Friday:  8am to 8pm, Saturday: 8am to 6pm and Sunday: 9am to 5pm

 

 

 

 

 

 


 


 

About ADT Canada

ADT is a leading provider of security and automation solutions for homes and businesses in North America. ADT's broad set of products and services, including ADT Pulse® interactive home and business solutions, and health services, meet a range of customer needs for today’s active and increasingly mobile lifestyles.

Our Canadian business is headquartered in Montreal and Toronto.  With our network of qualified professionals specializing in the sale, installation, servicing and monitoring of electronic security systems, we serve more than 700,000 residential, commercial and industrial subscribers across Canada. We are looking for professionals who will continue to promote our new and affordable, cutting edge products and services to the Canadian market! More information is available at jobs.adt.com or emploi.adt.ca

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Bilingual CSR - Field Support Provisioning, ADT CANADA INC., Cambridge, ON, CANADA