ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada. ADT's broad and pioneering set of products and services, including health services, meet a range of customer needs for today's active and increasingly mobile lifestyles. Headquartered in Boca Raton, Florida, ADT helps provide peace of mind to nearly seven million customers, and it employs approximately 17,500 people at 200 locations. More information is available at www.adt.com.
In this position, you will be responsible for working with installation and service technicians to provision all ADT products & solutions to ADT Standards based on interaction with the field technicians via phone, fax or emails.
Duties and Responsibilities:
Processing of technician/installer requests for system activations using the necessary applications and tools.
Processing of technician/installer requests to place newly installed systems in service including the verification of data prior to the system going into service
Processing of technician/installer requests for data changes - updating of existing records including manual creation of records
Processing technician/installer requests for Resale- including the placing of the existing system out of service and regeneration of the existing system and making updates for the new client.
Processing of technician/installer requests for Cellular radio provisioning using different websites as appropriate.
Data entry knowledge
Intermediate-Advanced computer skills
Must have previous sales, service, or customer service professional experience, preferably in the call center industry
Must have superior verbal and written communication and interpersonal skills in both English and French with a professional telephone manner
Must have demonstrated adaptability, flexibility and ability to multi-task in an ever-changing environment
Must have computer literacy, strong keyboarding and internet navigation skills
Must have a commitment to punctuality and adherence to work schedules
Strong attention to detail
Strong technical aptitude
Shift work - Monday to Friday: 8am to 8pm, Saturday: 8am to 6pm and Sunday: 9am to 5pm