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HVAC Client Service Rep

RELIANCE HOME COMFORT

Sault Ste. Marie, ON, CANADA

Skilled Trades and Labour

To support our continued growth and provide excellence in customer service and satisfaction, we are looking for a high energy, results focused individual for the following role:

 
Position:    HVAC Client Service Rep (Full Time Admin)                            
Location:        Saulte Ste. Marie                   

Reports to:    Operations Manager                         

 

Reliance Home Comfort is proud to be recognized by Waterstone Human Capital Ltd. as Canada's 10 Most Admired Corporate Cultures 2016!

The importance of culture in driving our success has long been endorsed internally at Reliance - it is our Home Team Advantage. Congratulations to our team members for living our guiding principles with a commitment to diversity and inclusion, and an unwavering focus on customer service.

Our "Better is Better" culture has inspired us to offer a Team Member Technical Training Assistance Program. We are proud to support our Team Members by offering tuition reimbursement and additional paid apprentice leave above employment insurance while they further their education. Join our team today!

 

Click here to discover why our Team Members are Proud to be Reliance - and why you will be too.

 

Company Overview:

Reliance Comfort Limited Partnership offers essential home services to customers across Canada keeping homeowners warm in the winter, cool in the summer and with an endless supply of hot water.

Reliance is a $600 million business today having doubled in size over the last 5 years. The Reliance portfolio consists of over 1.7 million residential rental assets in Ontario and is North America's largest portfolio of rental water heaters. It is also Canada's largest heating and cooling company.  What has remained core to the business in our fast growing company is the continual development of strong customer relationships and loyalty, and investment in team members and systems necessary to cost-effectively and efficiently manage the business.

Past performance and future plans demonstrate that the business is doing the right things in its quest to become the destination of choice in its vertical by offering consumers products and services they want and value. The organization is well positioned to continue to out-perform others in a competitive marketplace.

 

 

 

Key Role Responsibilities:

 

  • Process sales warranty, process rental HVAC data entry, process deletions, process builder orders and deliveries, process parts and equipment orders, receive parts and equipment, respond to and process receivables, process warranty claims, process invoices, process inventory, complete exception handling, open order investigation and process any payables for one or multiple core locations.
  • Provide any reporting and other administrative support as directed by Administration Manager that may not be listed.
  • Provide warehouse support when needed

 

Skills/Abilities:

                                                             

  • Experience in an administration role, preferably in a customer service environment
  • Strong interpersonal skills with the ability to work well in a team environment
  • Exceptional communication and customer service skills
  • High level of attention to detail and the ability to follow a task through to completion
  • Strong computer skills including Microsoft Office products
  • Excellent time management and organization skills
  • Demonstrated ability to work in a team environment
  • Related experience in the HVAC industry would be considered an asset

     

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

 

Please note that this position requires a Criminal Background Check and Driver's Abstract be completed for potential candidates (if applicable). This check must be satisfactory in order for an employment offer to be extended unconditionally.

 

 

About RELIANCE HOME COMFORT

Join our winning team!

Are you passionate about helping people? Looking for a place where you can grow personally and professionally? Then we want you on our team!

For more than 50 years, Reliance Home Comfort™ has been providing essential home products and services in innovative ways. With over 1.7 million customers and one of the largest networks of licensed technicians in Canada, we lead a winning team. As an equal opportunity employer, we welcome and encourage applications from candidates of all backgrounds, including visible minorities, Aboriginal peoples and people with disabilities.

Where will your passion take you?

Visit the website

What it's like to work at RELIANCE HOME COMFORT

Our Vision

Every day, we focus on delivering a great customer experience, attracting great talent and giving back to the communities where we live and work. This untiring dedication is what will drive profitable growth and help us fulfill our vision: to be the fastest growing and the largest provider of heating and cooling systems and water heater services in Canada.

Customer Focus

At Reliance, we’re not comfortable until you are™.  That’s why we bring our ‘A’ game every day, with a winning attitude and a shared goal to do our best work every step of the way. We make promises and keep them, every time, sharing expert advice on products and services in an open and honest way, always exceeding our customers’ expectations.

A look inside RELIANCE HOME COMFORT

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Benefits & Perks

Life Long Learning

In addition to offering a generous compensation plan, a comprehensive benefits package and group savings plan, we’re committed to the growth and progress of our team members.

Our career development planning helps you to assess, review and plan strategies for your personal and professional development. We also provide tuition reimbursement, seminars, designations and membership dues (with approval).

Leadership Development Program

At Reliance, we train our future leaders with the support of company trainers and mentors. Their goal? To make sure you’re learning the business and advancing quickly — into a leadership position within the next three years. If you want a career, not just a job, then Reliance is the place for you.

Award Winning Culture

We are proud to be recognized by Waterstone Human Capital Ltd. as Canada’s 10 Most Admired Corporate Cultures 2016!

This award celebrates the values shared by our leadership team and 1,700 team members across the country. The importance of culture in driving our success has long been endorsed internally at Reliance — it is our Home Team Advantage.

HVAC Client Service Rep, RELIANCE HOME COMFORT, Sault Ste. Marie, ON, CANADA