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Senior Business Analyst - Retail


Toronto, ON, CANADA

Project Management and Business Analysis


Procom is one of North America’s leading staffing and contract workforce services providers. A privately held company, Procom has been deeply committed to continuous growth and improvement for both ourselves and our clients. Our business succeeds because we are reliable and our clients trust us, and we work hard to earn that trust by providing keen insight and a commitment to transparency. Through ongoing partnerships, we have become recognized as the market-leading source of high-performing services and solutions that transform how our clients acquire and manage the very best talent. With prestigious recognition, including being named one of Deloitte’s Best Managed Companies for eight straight years in a row, we are extremely proud of what we’ve accomplished.

Client ID: 245937

Senior Business Analyst – Retail: On behalf of our retail services client, PROCOM Toronto is seeking a Senior Business Analyst – Retail for a contract employment opportunity.

Senior Business Analyst – Retail: Job Details

  • Assist in defining, refining and delivering on  solutions that meet business objectives
  • Serve as a facilitator between the business and IT in understanding the business's needs
  • In partnership with Project Managers, Business Stakeholders, and IT interfacing groups you will participate in eliciting, analyzing, validating and managing of requirements, business processes, and high-level solution designs
  • Work with the client/product owners and Project Manager on defining the project’s scope
  • Facilitate requirements gathering sessions with multiple stakeholders
  • Form a partnership with the business and IT teams to understand their business in order to enable the capture of clear, concise and correct requirements
  • Participate in the validation of the business and non-functional requirements with the QA and UAT Teams
  • Bridge the gap between both business and IT teams, ensuring common understanding and alignment of both functional and non-functional requirements
  • Build stakeholder trust by understanding business concepts, issues, opportunities and language
  • Convey requirements and design concepts with models such as gap analysis, and prototypes, and test plans
  • In Agile projects, you will be responsible for creating, refining and maintaining user stories and associated deliverables such as process flows and test cases to meet development and stakeholder needs
  • Facilitate and/or actively participate in problem-solving discussions and general communications between the business and IT and within IT itself
  • Provide project management support 
  • Contribute to a collaborative team environment by information sharing and team cooperation

Senior Business Analyst – Retail: Mandatory Skills

  • University degree or equivalent
  • Minimum of 2 years of experience as a Business Analyst in an agile project-based environment
  • Understanding and experience within a Retail Environment and Product life cycle
  • Fluent in technology and strong knowledge of project and software development methodologies/techniques
  • Strong presentation, facilitation, interviewing and workshop skills
  • Strong interpersonal, communication (both written and verbal) and conflict-management skills
  • Ability to deliver under tight deadlines
  • Ability to navigate ambiguity, overcome confusion and simplify complex situations
  • Experience creating agile ‘user stories’
  • Knowledge and interest in industry best practices regarding requirements definition and management
  • Proficiency with Microsoft Office (Word, Excel, PowerPoint), Project and Visio
  • Experience in Agile Scrum Delivery 
  • As a condition of employment, this position is subject to the successful completion of the following Pre-employment conditions:
    • Reference Checks
    • Criminal Background Checks

Senior Business Analyst – Retail: Nice to Have Skills

  • IIBA Certification
  • CSTE and/or CSQA
  • SQL experience
  • Experience with Jira

Senior Business Analyst – Retail: Start Date


Senior Business Analyst – Retail: Assignment Length

6 months


About Procom

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Senior Business Analyst - Retail, PROCOM, Toronto, ON, CANADA