Client Service Representative - Utilities

  • Vaughan, ON, CANADA
  • Contract

Procom is one of North America’s leading staffing and contract workforce services providers. A privately held company, Procom has been deeply committed to continuous growth and improvement for both ourselves and our clients. Our business succeeds because we are reliable and our clients trust us, and we work hard to earn that trust by providing keen insight and a commitment to transparency. Through ongoing partnerships, we have become recognized as the market-leading source of high-performing services and solutions that transform how our clients acquire and manage the very best talent. With prestigious recognition, including being named one of Deloitte’s Best Managed Companies for eight straight years in a row, we are extremely proud of what we’ve accomplished.

Client ID: 247104

Client Service Representative – Utilities: On behalf of our client, PROCOM Toronto is seeking a Client Service Representative – Utilities for a contract employment opportunity.

Client Service Representative – Utilities: Job Details

  • Provide operational support for the delivery of the Conservation and Demand Management (CDM) programs
  • Assist customers with application processes for CDM programs including program registration, applications submission with and required documents / worksheets
  • Review applications and supporting documents and work with customers and Technical advisors to correct any errors/issues in applications, prior to submission
  • Recommend approval and/or provide Approval of applications as per approval authority
  • Monitor and administer application tracking systems including assigning application reviews  to CDM Clerk, following up on open and pre-approved applications (includes following up with customers/technical advisors or external technical services providers)
  • Identify possible approaches to improve customer application process/experience with CDM program

Client Service Representative – Utilities: Mandatory Skills

  • Requires a  diploma/certificate in a related field, i.e.,  sciences, business or project management
  • 3-5 years related work experience, such as program administration or customer service is required
  • High level of computer proficiency (MS Excel, PowerPoint, Word)
  • Detail oriented
  • Ability to learn, apply and explain technical information (Utilities info such as wattage, light fixtures, etc.)
  • Exceptional customer service skills
  • Planning, prioritizing and organizational acumen
  • Flexibility and adaptability
  • Excellent verbal, written, and analytical skills
  • Demonstrated creative and problem solving abilities

Client Service Representative – Utilities: Start Date

February 5, 2018

Client Service Representative – Utilities: Assignment Length

3 months

Client Service Representative – Utilities: Work Location

Vaughan, ON


About Procom

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Client Service Representative - Utilities, PROCOM, Vaughan, ON, CANADA