College diploma or university degree in the field of computer science, or equivalent. Build rapport with service desk customers by always being professional,…

Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle.

You will oversee support interactions and escalations via phone/chat/email/social for process knowledge, brand tone and opportunities.

Access industry resources including product documentation, knowledge base articles, FAQs, and online resources to aid in incident resolutions.

Communication Extraordinaire: Handle multiple incoming phone calls, deciding on immediate issue resolution or escalation. Skill in French Bilingual (Level B).

College degree in IT or related technical discipline. The role of Analyst IT Service Desk will respond to queries, runs diagnostic programs, resolves incidents,…

The IT Help Desk provides first level technical support through telephone and email. Associate's degree preferred or its equivalent.

Training, certification and/or degree in Electrical Engineering, Electrical Systems or related. Open vacation program with unlimited vacation days.

Fielding incoming requests to the Service Desk via telephone, e-mail or walk-up to ensure courteous, timely and effective resolution of end-user issues and…

Support is primarily provided remotely (working from home) working approximately 20 hours per week between 6:00 am to 9:00pm local time and can include some…

Possess a College diploma in the field of IT or equivalent technical certificate. Provide first-response to service incidents (end-user computing, printing, and…

Industry certification such as ITIL (i.e., V3 or V4), Knowledge Management (i.e., KCS) or other related technical, process or governance related certifications.

The knowledge required for this position is typically obtained through the completion of a Business Analyst Certificate or degree in computer science.

Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle.

Expérience dans la formation du personnel et la création de guides d'utilisation pour aider le personnel à comprendre plus facilement les termes techniques,…

Responsible to track all requests, orders, and shipping of IT equipment (including mobility, and copiers). Perform user and security administration; create and…

Recovers files requested by the help desk from backups. Manages network backup media, sends and receives media from the vault, and ensures that registers are…

Development opportunities (tuition reimbursement, leadership development, and more). We’re looking for experienced Support Analyst I to provide first-level…

The successful candidate will be responsible triaging incoming calls to determine priority and assign as appropriate; provide customer service to the…

Participates in the development, implementation, and evaluation of health informatics goals, objectives, policies and procedures for Information Management and…

Provide deskside support for calls that cannot be resolved over the telephone or via remote management. Log all user interactions (incoming and outgoing) into…

RRSP program with company match. Participate in the development and maintenance of IT documentation, procedures, and user guides.

An understanding of data communications with respect to local and international area networks,. The IT Global Service desk is a 5X24 front line support role for…