SUMMARY
Join us at Shepherds of Good Hope and add meaning to your work!
Shepherds of Good Hope (SGH) is one of the largest not-for-profit organizations dedicated to meeting the needs of individuals experiencing homelessness and vulnerably-housed individuals in the city of Ottawa. Many individuals who access our programs and services live with complex trauma, mental health challenges and substance use disorders.
A leader in supportive housing and harm-reduction, you’ll be joining an organization that provides around-the clock, comprehensive services to all genders in seven supportive housing, shelter and programming locations across the city. With 48 new units in development, Shepherds of Good Hope is transforming lives.
YOU can be part of the transformation.
At Shepherds of Good Hope you will find an inclusive environment, with dynamic and innovative programs that offer fulfilling work with flexible schedules to meet your needs.
You’ll find permanent and part-time positions and many opportunities to upgrade your skills and advance your career. When you grow, we grow.
Ready to join us? There is a place for you here!
RESPONSIBILITIES
- In collaboration with residents, staff and external workers, develop care plans and provide practical assistance
- Providing support related to housing, employment, financial aid, health care, social supports, and other areas as identified
- Supporting guests in building life skills; developing and facilitating weekly life skills and recreation activities service users
- Develop strong relationships with both current and new partner agencies
- Broker linkages to relevant community supports for clients
- Completing SPDAT, OCAN, OPOC, GAIN S.S. assessments and other assessments, as needed
- Submit accurate and complete records and data reports, as required
- Work collaboratively with partnering agencies and colleagues
- Engage in guest advocacy
- Provide frontline support and perform additional duties as required.
- Assist with completing service user yearly taxes
- Assist with transportation and accompanying service users to appointments, as required
- Assist with intake process for new residents
QUALIFICATIONS
- College Diploma with at least two years of relevant experience; Bachelor’s Degree preferred; Postgraduate Degree would be considered an asset
- Experience working with, and knowledge of, resources concerning homeless populations, addictions, mental health, housing, and poverty issues
- Strong written and verbal communication skills
- Problem solving and organizational skills
- Fluently bilingual in French and English considered an asset.
- Strong interpersonal skills and ability to collaborate
- Computer proficiency
- Demonstrated ability to build rapport and work within the Harm Reduction framework, using NVCI principles.
- Knowledge of case management principles and tools
- Demonstrated knowledge of Landlord and Tenant rights and responsibilities
- Access to a personal vehicle to utilize to get to the various Supportive Living buildings is preferred
- A valid Class G, Ontario driver’s license and clean driving record is preferred
- Must be legally entitled to work in Canada
- Must by at least 18 years of age
- Able to lift up to 25kg.
- Able to read text and communicate orally in English. Ability to communicate in other languages is considered an asset.
Please note that you do not need to be trained in the specific program being posted to be a successful candidate. SGH will provide training to candidates when awarded a new position
Working Conditions:
There is a combination of long periods of sitting, standing, and walking for this position. This role is mostly consumed with client engagement, which can mean meeting in private and confidential locations with clients on a one to one basis. Accuracy and timeliness are very important to this role to ensure that client needs are being met and reporting is complete. The case manager must also be comfortable utilizing critical thinking to make well rounded decisions in high pressure situations and prioritizing work based on competing deadlines.
Shepherds of Good Hope is committed to fostering an inclusive, equitable, and accessible workplace where people feel respected, supported, and valued. We believe that diverse lived experiences, perspectives, and identities strengthen our organization and enhance our ability to serve our community.We encourage applications from individuals who reflect the diversity of the communities we serve, including but not limited to people of all races, ethnicities, cultures, genders, gender identities and expressions, sexual orientations, abilities, ages, and socio-economic backgrounds.We are committed to providing an accessible and barrier-free recruitment process. Accommodations are available at any stage of the hiring process upon request, and all information shared will be kept confidential
Job Types: Full-time, Permanent
Pay: From $24.56 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- RRSP match
- Vision care
Flexible language requirement:
Education:
- Bachelor's Degree (preferred)
Licence/Certification:
- First Aid Certification (preferred)
Work Location: In person
