Ottawa, Ontario Transcription Jobs – 4 Openings This Week

Medical Office Secretary
HY Cosmetics and Minor Surgey —Gloucester, ON
- $23–$25 an hour
- Full-time
- Bilingual
- Customer service
- English
Quick apply
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- Contract
- Bilingual
- English
- In-person
Quick apply
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OpsArmy —Gatineau, QC
- Part-time
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Technicien.ne en éditique
Megalexis Communications inc. —Gatineau, QC
- Full-time
- Bilingual
- Customer service
- English
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Medical Office Secretary

HY Cosmetics and Minor Surgey
Gloucester, ON

Quick apply

Job details

Permanent | Full-time

Benefits

On-site parking

Skills

Bilingual
French
Computer operation
Electronic medical records
Customer service
Filing
English
Medical terminology
Communication skills
Time management

Full job description

JOB SUMMARY

The Medical Office Secretary works collaboratively with the staff and partners of HY Cosmetics & Minor Surgery. The Medical Office Secretary is responsible for general reception duties including: answering and directing patient phone calls to the appropriate health professional, patient appointment booking, handling patient referrals from various community providers, maintaining accurate patient records and documenting diagnostic test results, in addition to general administrative and clerical duties. The Medical Secretary also responds to patient inquiries and communicates appointment information, results and other messages as directed by health care providers and functions effectively within an electronic medical record environment.

LOCATION OF WORKPLACE

This position is in-person at the designated workplace located at HY Cosmetics & Minor Surgery, Units 3-4, 150 Blanca Street, Ottawa, ON K1V2V6.

GENERAL FUNCTIONS

Ensures a safe, welcoming and clean environment for patients and visitors to the office
Maintains flexibility in accommodating requests from patients and community providers
Supports, promotes and contributes to the overall goals of the practice
Abides by office policies and procedures
Operates equipment in a safe working manner. Practices good safety and housekeeping habits
Promptly reports accidents or incidents and cooperates fully in any investigation
Ensures maintenance of patient safety and confidentiality of personal health information, in addition to any other information which may be considered private, sensitive or confidential
Adheres to Infection Control and Occupational Health and Safety policies and procedures as per applicable legislation

SPECIFIC JOB DUTIES

Performs all and any clerical, reception or administrative duties as delegated by physicians or management
Schedules appointments with physicians and nurses
Welcomes patients and visitors
Communication of promotional material via written, verbal, visual, and online platforms
Maintenance and upkeep of promotional clinic communications
Answers telephone calls, emails, faxes, online platform inquiries, and regular posted mail, including couriered communications
Interacts with hospital departments or community provider offices, laboratories and other medical institutions on behalf of patients and physicians (i.e. clarify requirements for referrals or appointments, order repeat prescriptions, etc.)
Confirms appointments with patients or community providers
Creates documents, letterheads, templates, letters, communication materials, promotional materials as required
Prepares invoices for patients and collects payment
Provides transcription services and general administration support for clinical, surgical, academic or research activities
Provides general clinical administration support, including word processing, filing, distributing mail, etc.
Ensures maintenance, cleaning and sterilization of clinic spaces, including reception area, waiting room and exam rooms
Plans, manages and coordinates events in order to increase awareness of medical issues and services relevant to the practice
Maintains administrative manuals
Provides patients with education relevant to their conditions and healthcare needs, it it is within their scope to do so
Conducts orientation and training for new team members
Builds and maintains collaborative working relationships with patients, partners, staff and institutions

WORKING CONDITIONS

A work environment where interruptions are frequent
A work environment which is shared with other healthcare professionals and support staff
A work schedule which will at times require flexibility
Minimal physical effort: the workday comprises of roughly equal amounts of standing and sitting, with frequent position changes and interruptions
Multiple incoming calls, requests from practitioners, clients presenting to clinic
Use of computer for the majority of working hours is required
The work environment will primarily be in a well-lit, well-ventilated clinic that is furnished ergonomically
A workstation shall be equipped with desk-space, chair, computer, scanner, fax, label maker, phone, printer, general office supplies and equipment, storage area

EXPERIENCE

Previous experience in a medical specialist office setting is an asset
Working knowledge of medical terminology
Proficiency in using electronic medical records (EMR) and electronic booking systems, Specifically Accuro EMR
Demonstrated ability to collaborate effectively with colleagues, professionals, partners and community providers
Proven ability to make decisions in a quick, concise and educated fashion while respecting deadlines and maintaining professionalism
High level of detail and attention to accuracy
Proficiency in general software applications typically used in an office setting. Integrated use of A.I. programs and familiarity with prompts is an asset.

QUALIFICATIONS

Completion of Medical Secretary Course / equivalent formal training (medical terminology, pharmacology, etc.), or equivalent experience in a similar role
Previous work experience with Accuro EMR is strongly preferred
Effective verbal and written communication skills, in English
Exceptional interpersonal and customer service skills
Excellent organization and time management skills
Proficient in decision making, identifying potential issues, problem solving, trouble shooting, negotiation and conflict resolution
Demonstrated commitment to continuous quality improvement and professional growth

ASSETS

Basic understanding of medical diagnosis coding language, such as ICD-9, ICD-10 or SNOMED CT
Certified in medical instrument reprocessing, in the province of Ontario
Bilingualism (English and French)

Pay: $23.00-$25.00 per hour

Benefits:

On-site parking

Work Location: In person

Quick apply

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Medical Office Secretary

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