We are a small but dynamic team of agents where our goal is to deliver a world class customer experience for people looking for storage. The environment fosters sharing of ideas and best practices and everyone has each other’s back. Quality is the name of the game and getting off the phone quickly with customers is not the mandate. While we operate as a call centre, we are far from the stereotypical ones that are out there. There has never been a better time to join a team where you can learn, grown and have fun at the same time.
Public Storage was founded in 1972 and was introduced to Canada in 1979 and we’ve never looked back. With over 62 properties and counting, we are the leaders in self-storage, and, if anybody asks: “Yes! You Can Move in for $1!” We invented this promotion!
We operate on three company principles:
Mission: To work together and be the business of choice for our customers, employees and shareholders.
Vision: To be Canada’s Leader in Self Storage
Purpose: To build a first class, meaningful and long-term relationship with every customer.
We’re looking for a full-time bilingual Customer Solutions Agent that can really connect with consumers, WOW them and provide the right self-storage advice and solution. We promise:
No cold calling and you’re not on the clock. Inbound calls only
Competitive hourly rate with annual merit increases
Full benefits program and incentive plans
Public Storage Canada is in Mississauga, Ontario on 1740 Argentia Road. It’s conveniently located just south of Hwy 401 and east of Mississauga Road and very close to public transportation. Free parking is available.
Bilingual in English and French
Ideally, up to 2 years of previous experience in an inbound call-centre environment or
1 year or more of customers service experience in a non-call center environment with proven success of using sales techniques to drive revenue
Excellent communication skills
Ability to persuade and create that “WOW” experience
Problem solver with ability to make quick decisions on the fly
Ability to exhibit active listening while attending to customer needs
Able to work independently with minimal supervision
Handle all inbound calls
Respond to customer correspondence via live chat and email
Book reservations in a customer relationship management (CRM) software tool
Deal with customer complaints and escalations
Work with a call script as a guide but creatively make it your own
Ad hoc tasks as assigned by call centre manager
Why You Should Apply
Starting pay of $17/hr. with merit increases based on annual performance appraisals
Full benefits program after 3 months
Comprehensive on-boarding and training program
Ongoing training and development
Monthly team meetings
Company-sponsored retirement savings plan (RSP)
Quarterly incentive bonus
Rewarded on number of leads generated
Christmas bonus up to $100
Thanksgiving Day gift
Company-sponsored summer event
Company-sponsored Christmas party
Opportunity for advancement