Telecommunications Operator (Trainee) - INVENTORY
Royal Canadian Mounted Police
Charlottetown, PE
Royal Canadian Mounted Police
Charlottetown (Prince Edward Island)
PO-TCO-01
$51,673 to $60,453
Closing date: 8 August 2021 - 23:59, Pacific Time

Who can apply: Persons residing in Canada and Canadian citizens residing abroad.
Apply online

Important messages
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Your application in this inventory will be active for 180 days. A notice that your application is about to expire will be posted to the My jobs menu of your account 30 days before the end of your active period. If you do not take action, your application will no longer be active and therefore no longer considered for this inventory. Should your application become inactive while the process is still open, a notice will be posted to your account indicating that your application has expired; you may select the link Update my Inventory Status to reaffirm your interest.

*** ONLY ON LINE APPLICATIONS WILL BE ACCEPTED ***
All job applications must therefore be submitted through the Public Service Resourcing System. To submit an application on-line, please select the button "Apply Online". Persons who cannot apply online or persons with disabilities preventing them from applying online are asked to inform the contact persons responsible for this process and to contact 1-800-645-5605.

Our means of communication with applicants is via e-mail. Please ensure to include a functional e-mail address, which will accept messages from unknown users (some e-mail systems block these types of e-mails). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

Please visit the following website for more information :
http://www.rcmp-grc.gc.ca/en/telecommunications-operators-9-1-1-dispatcher

Reference checks may be sought.

An interview may be administered.

The computerized CritiCall pre-employment test is used by this organization. The test measures the underlying skills and abilities a person needs to possess prior to any training they might receive if they are hired as an Telecommunications Operator Trainee, including the ability to effectively navigate and use a computer. Because of this, a test taker does not need to possess any specialized Telecommunications Operator knowledge or training to be able to read, understand, or answer the test items.

Other tests may be administered.

You must provide proof of your education credentials.

Persons are entitled to participate in the appointment process in the official language of
their choice.

Candidates must meet the essential qualifications to be appointed to a position.

Assessment is planned to occur on an ongoing basis. Failure to attend assessments as scheduled may result in the rejection of your candidacy.

***Testing/interviews will be conducted at locations of the employer's choice, CHARLOTTETOWN, PRINCE EDWARD ISLAND, and WILL require candidates to travel to the test/interview location.

Please note that candidates (including employees of the Public Service ) will not be considered to be in travel status or on government business and that travel costs will not be reimbursed. Consequently, candidates will be responsible for travel costs.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

Acknowledgment of receipt of applications will not be sent.

Thank you for your interest in the Royal Canadian Mounted Police. If your application is selected for further consideration, you will be contacted directly via e-mail.

Intent of the process
The intent of the process is to establish a pool of qualified candidates at the TCO-01 and TCO-02 group and level.

Candidates who are qualified at the TCO-01 level and who are selected for the Telecommunications Operator Training Program may be hired at the TCO-01 group and level.

Only the TCO-01 Trainees who successfully complete the training program* will be placed in a pool of qualified TCO-02. The pool of qualified candidates may be used to staff positions at the TCO-02 group and level, with various tenures.

  • The Training Program is comprised of in-class training followed by field coaching. The duration of the training program varies according to the location of the position.
THIS PROCESS WILL BE MOVING QUICKLY, AND REFERRALS FROM THE INVENTORY MAY START IMMEDIATELY.
Positions to be filled: Number to be determined

Information you must provide
Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)
EDUCATION (TCO-01 and TCO-02)
A secondary school diploma or employer-approved alternative.

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)
Various language requirements
English Essential, Bilingual Imperative-BBB/BBB.

To be considered for a Bilingual Imperative BBB/BBB position, you must already have Second Language Evaluation results at the BBB/BBB level (proof will be required) OR you must be willing to undergo a Second Language Evaluation.

Information on language requirements

ABILITY (TCO-01 only)*
1. Ability to read full written paragraphs and accurately enter that text word-for-word using a keyboard. (Keyboarding)
2. Ability to read written data (such as name, telephone number, license plate sequence, etc.) and accurately enter that data using a keyboard. (Data Entry-MT)
3. Ability to hear audible data (such as name, telephone number, license plate sequence, etc.) and accurately enter that data using a keyboard. (Data Entry-MT (Audio))
4. Ability to hear and comprehend audible information while accurately entering that information using a keyboard. (Call Summarization 2-MT)
5. Ability to hear data, retain it in memory, and then use a keyboard to accurately recall and enter the data. (Memory Recall: Numeric (Audio))
6. Ability to use maps to for determining routes and locations. (Suburban-Rural Map Reading)
7. Ability to correctly spell words that sound similar but are spelled differently and have differing meanings depending on the context in which they are being used. (Spelling (Audio))
8. Ability to read and comprehend written passages. (Reading Comprehension)
9. Ability to type/keyboard at 43 net w.p.m. with less than 5% error rate.

  • “These qualifications will be assessed using the software, CritiCall. Each qualification is directly linked to a test module in CritiCall and applicants must meet the established pass-mark of each test module to continue in the selection process. If you fail one of more of the test modules, there is a 90 day waiting period before you can rewrite the test. Applicants must re-apply if they fail the selection process in order to be retested.”
OCCUPATIONAL TRAINING (TCO-02 only)
Successful completion of a Telecommunications Operator Training Program recognized by the Royal Canadian Mounted Police (RCMP)

COMPETENCIES/ PERSONAL SUITABILITY (TCO-01 only)
1. Develops self
2. Flexibility
3. Problem Solving
4. Conscientiousness and reliability
5. Meeting client needs
6. Communication(oral & written)
7. Teamwork
8. Self-Control and composure

Conditions of employment
Reliability Status security clearance - of the RCMP or Top Secret security clearance of the RCMP.

All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process which includes an interview wherein questions may include (but not limited to), reference checks, previous employment, on-line activities, credit checks, alcohol and/or drug use.

1. Ability and willingness to work shift work (24 hours a day, 7 days a week and 365 days a year)
2. Ability and willingness to travel and testify in court of law.
3. Ability and willingness to travel for mandatory operational training.
4. Ability and willingness to work on short notice and overtime to meet operational needs
5. Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing
6. Meets and maintains the medical profile standards established for the position.
7. Meets and maintains any additional medical requirements for isolated posts, in accordance with Treasury Board policy and definitions of locations.
8. Work in a confined or restrictive workspace, wear a headset, and exposure to multiple computer screens, and noise disturbances for extended periods of time.

Other information
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Preference
Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.