COMPANY: ZEDD Customer Solutions
In June 2010, Zedd Customer Solutions, a proudly Canadian owned and operated outsource call center service provider was co-founded by four of Canada’s most recognized call center industry professionals. Zedd believes delivering an excellent customer experience is about execution and uncompromised attention to detail and best practices. Our success can be attributed to the dedication, hard work and service excellence delivered every day by our talented team of contact center professionals.
POSITION DETAILS & SUMMARY:
If you have a true passion for helping people, we want to talk to you. You will answer inbound calls and emails, identify customers’ needs and provide solutions. There is absolutely No Selling Required as customers have already purchased the product.
We are looking for highly motivated and enthusiastic problem solvers with a passion for delivering a great customer experience. Our Scarborough office is located near the Markham Rd. and Hwy 401 neighborhood on Milner Ave. Full training is provided and paid for.
SCHEDULED SHIFT:
Full-Time
Monday to Friday – Must be willing to work flexible hours between 8:00AM and 9:00PM
Saturday and Sunday –Must be able to work from 10:00AM to 6:00PM
COMPENSATION:
$17.60
Benefits also available.
ESSENTIAL FUNCTIONS:
- Provide exceptional customer service through handling inbound calls and email correspondence.
- Deliver an outstanding customer experience and call quality during every customer interaction.
- Accurately input, retrieve and access information regarding a customer case from a computer system.
- Investigate and resolve customer concerns immediately and effectively.
- Display professionalism and courtesy at all times.
- Quickly and correctly answer product questions. Has full knowledge of features and benefits of products and services. Seeks to stay informed of program changes.
- Assumes other duties as assigned by Team Leader.
PREREQUISITES:
- At least 6 months experience within a customer service environment.
- Strong command of English language.
- Able to quickly adapt to job changes.
- The ability to work well with others.
- Demonstrates accuracy, thoroughness, and orderliness in performing work assignments.
EDUCATION:
High School diploma or equivalent is required.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. Zedd Customer Solutions is an equal opportunity employer, accommodations available upon request.
Job Types: Full-time, Fixed term contract
Pay: $17.60 per hour
Benefits:
- Casual dress
- Employee assistance program
- Extended health care
- Life insurance
Education:
- Secondary School (preferred)
Experience:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
