Job Overview
Lakeshore Animal Health Partners (“LAHP”) is seeking a Customer Service Representative for our 24/7 emergency and referral hospital.
LAHP is located in the Greater Toronto Area and offers 24/7 emergency care alongside a comprehensive array of specialty veterinary services. Our guiding mission at LAHP is to provide pets with access to the same quality of healthcare available to their owners. We are looking to hire Customer Service Representatives for our 24/7 Emergency and specialty hospital.
The technical proficiency and medical equipment at Lakeshore Animal Health Partners equals or exceeds that found in many sophisticated human hospitals; our 3-Tesla MRI provides clinicians with exceptional diagnostic capabilities. Furthermore, AI-enabled software systems and our hospital design, informed by veterinarians in our network, help support our clinicians by keeping their focus on delivering high-quality care to patients.
About the Role
As our ideal candidate you will have:
- Passion for what you do every day! Enthusiasm, energy and a positive attitude
- Previous experience working in a veterinary clinic
- A strong desire to educate and build solid relationships with clients
- Strong communication skills
- An ability and desire to flourish in new environments
Under the supervision of the Office Manager, the duties and responsibilities of the CSR include, but are not limited to, the following:
- Excellent communication skills in English; proficiency in another language is a plus
- Triaging appointments/emergency walk-ins
- Proficiency in phone etiquette with the ability to answer phones/emails and direct them to the appropriate specialty/emergency department
- Ability to multi-task and prioritize tasks effectively
- Setting up new clients and patients in our electronic medical software (ezyVet)
- Follow through with pet insurance forms
- Financial transactions
- Admitting and discharging patients
- Provide clients and referring veterinarians with information regarding LAHP services
- Maintain a clean working environment - including reception desk, client waiting room and exam rooms
Candidate Requirements
- Exemplary customer service skills
- Strong attention to detail
- Excellent written and verbal communication skills
- Exceptional organization sills
- Thrives in a fast-paced environment
- Takes initiative and accepts accountability
- Eagerness to learn and ask questions
Shift hours will vary (morning, afternoon, evenings, overnights and weekends).
What LAHP Has to Offer You!
- Friendly and supportive work environment
- Mentorship
- Access to medical webinar events throughout the year by leading specialists
- Opportunity to advance in your career and career planning
- Commitment to the community and to helping pets in need
- Competitive medical and pet supply discounts
- Canada wide internal transfer opportunities
We offer an exciting work environment and an excellent compensation package. Benefits include medical/dental coverage, paid sick days, paid continuing education, uniform allowance and a generous pet discount.
Ability to Commute/Relocate: Mississauga, ON - reliably commute or plan to relocate before starting work (required)
Education: Secondary school (preferred)
Experience:
- Veterinary reception: 2 years (preferred)
- Customer service: 3 years (preferred)
Work Location: In person
We look forward to hearing from you!
Job Types: Full-time, Part-time, Permanent
Expected hours: 40 per week
Benefits:
- Employee assistance program
- On-site parking
- RRSP match
- Vision care
Flexible language requirement:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Education:
- Secondary School (preferred)
Work Location: In person
