Position Summary
The Store Manager is responsible for the overall performance of the store, including operations, financial performance, team leadership, and customer experience. This role is accountable for achieving sales and profitability targets while ensuring compliance with HEYTEA operational standards and delivering an exceptional guest experience.
Key Responsibilities
Store Operations
- Oversee all daily store operations, ensuring compliance with HEYTEA standards, company policies, food safety, and health & safety requirements.
- Maintain exceptional product quality, service speed, cleanliness, and store presentation.
- Achieve and maintain high HEYTEA operational audit scores and implement corrective actions where required.
- Execute operational improvements and ensure consistent compliance with brand standards.
Team Leadership
- Recruit, onboard, train, coach, and develop a high-performing team.
- Prepare and manage team schedules based on sales forecasts, labour budgets, and operational needs.
- Become a certified HEYTEA Trainer and train, certify, and develop team members in accordance with HEYTEA standards.
- Monitor attendance, productivity, and performance while fostering a positive, accountable culture.
- Conduct regular performance reviews and ongoing coaching.
Financial & Inventory Management
- Deliver sales, profitability, and EBITDA targets.
- Control labour costs through effective scheduling and productivity management.
- Manage food cost through forecasting, purchasing, inventory control, waste reduction, and portion management.
- Forecast sales, labour, and inventory requirements to support business performance.
- Place supplier orders, conduct inventory counts, investigate inventory variances, and manage operating expenses.
- Review daily, weekly, and monthly KPIs and implement action plans to improve store performance.
Stakeholder Management
- Coordinate with the HEYTEA Franchise Team on operational requirements, compliance, reporting, and new initiatives.
- Work closely with the Accencis Operations Manager and HEYTEA District Manager to implement operational feedback and improve store performance.
- Partner with the Accencis Supply Chain, Finance, and Marketing teams to ensure smooth operations, supplier payments, inventory availability, and campaign execution.
- Build and maintain strong relationships with suppliers to ensure reliable product quality and service.
- Support the execution of national and local HEYTEA marketing campaigns, product launches, and promotional activities.
Store Development & Customer Experience
- Support new store openings, including hiring, training, inventory setup, operational readiness, and grand opening execution.
- Deliver exceptional customer service and resolve customer concerns promptly and professionally.
- Lead by example in creating a customer-first culture that drives guest satisfaction and repeat business.
Qualifications
- Minimum 3 years of management experience in restaurants, cafés, QSR, or retail.
- Proven experience managing labour scheduling, labour cost, food cost, inventory, ordering, forecasting, and store financial performance.
- Strong leadership, coaching, communication, and problem-solving skills.
- Ability to obtain and maintain HEYTEA Trainer Certification and certify store team members.
- Experience supporting new store openings is an asset.
- Ability to work flexible hours, including evenings, weekends, and holidays.
Key Performance Indicators (KPIs)
- Sales growth & profitability
- EBITDA
- Labour cost %
- Food cost %
- Inventory variance & waste
- HEYTEA operational audit scores
- Customer satisfaction
- Team retention & development
- Health & Safety compliance
Pay: $50,000.00-$55,000.00 per year
Benefits:
- Paid time off
- Store discount
Work Location: In person
