Wellness Centre
CUPE, Term, Full-time
September 2026 to April 2027
Internal applicants from CUPE Local 3799 will be given priority consideration.
Reporting to the Manager, Student Health and Wellness with functional day-to-day supervision by a Coordinator, the Student Services Representative (SSR) provides front-line student service and acts as a supporting administrative resource to several areas within the Student Health and Wellness Department. This role is integral for quality service to students and effective day-to-day operations of the Counselling Centre and Student Health and Wellness portfolio. The SSR will assess and respond to a wide range of situations and inquiries, from routine to critical and confidential. By exercising judgement and discretion, the SSR must demonstrate sensitivity while supporting a diverse population of students and needs. The successful candidate will be expected to demonstrate initiative and continually develop knowledge and context with respect to the Student Health and Wellness Department.
Responsibilities
Specific duties include a broad range of administrative, clerical and service functions that support the current and evolving needs of students and the Wellness Centre, as well as contributions to continual process improvement. The SSR is expected to be flexible and provide vacation, sick leave, and peak period coverage for similar positions in associated divisions. Specific duties include, but are not limited to:
- Providing administrative support to Counselling staff including managing daybooks, scheduling of appointments, and confidential document management;
- Providing administrative support to Northern Health contracted Physicians providing specialized medical and mental health services within the Student Health and Wellness Centre;
- Providing professional and courteous responses and advice to inquiries from students, the public, staff, faculty and other internal and external contacts;
- Identifying critical student situations, and determining the urgency of requests for services while working closely with the clinical team to manage flow of clients;
- Establishing, maintaining and improving electronic records and databases in accordance with FIPPA legislation and other regulating bodies;
- Authoring, proofreading, editing and formatting general or standard correspondence and written materials, including web content, promotional materials, departmental forms, and presentations;
- Providing service and appropriate referrals based on institutional knowledge and a thorough and current understanding of the Wellness Centre;
- Supporting Student Health and Wellness Staff with special health promotion events or initiatives including developing Health/Event Promotion materials and coordinating communication and organization of Wellness events;
- Coordinating regular and special meetings and events, including room bookings and catering arrangements, preparation of agendas, minute-taking and follow-up;
- Providing occasional guidance, orientation and training for other staff members and practicum students;
- Assisting in tracking and monitoring the department’s budget, maintaining financial records, reconciliation of expenses and producing reports as requested;
- Preparing financial and human resources documents, as required;
- Ensuring the maintenance and distribution of adequate office supplies and equipment; and
- Providing administrative support for the Manager of Student Health and Wellness, including scheduling, bookings, preparation of documents and materials.
Qualifications
The successful candidate will possess a certificate or diploma in Medical Office Assistant, office or business administration. 3+ years’ related experience in a medical, health, counselling or psychiatric setting is preferred. An equivalent combination of education and experience will be considered.
Proficiency in electronic medical records (MOIS) and the Microsoft Office Suite (Outlook, Word, Excel, Access, PowerPoint) is required. Experience with Drupal and working knowledge of budgets and relational database interfaces (e.g., Banner, FAST Portal) is considered an asset. The ability to work independently in a busy and challenging environment and as an active member of an integrated team is essential for success in this position. An understanding of University administrative structures, policies and procedures and familiarity with survey tools are assets.
Salary
This position has been classified at a Grade 6. The annual salary range for this position is $58,858.80 to $61,279.40, and the normal starting salary will be $58,858.80 pro-rated based on length of term.
UNBC offers excellent benefit packages and employee training and development opportunities. For more details please see:
http://www.unbc.ca/human-resources/employee-benefits
Normal hours of work will be 8:30am – 4:30pm, Monday through Friday
Our Commitment to Diversity and Employment Equity
The University of Northern British Columbia is fully committed to creating and maintaining an equitable, diverse, and inclusive environment that is accessible to all. We are devoted to ensuring a welcoming, safe, and inclusive campus free from harassment, bullying, and discrimination. This commitment is woven into our motto and mission. In the Dakelh language, UNBC’s motto ‘En Cha Huná translates to “they also live” and means respect for all living things. Through the respect for all living things, we are able to grow and learn better together, each bringing our own unique individual differences and contributions to inspire leaders for tomorrow by influencing the world today.
Employment equity requires that we remove barriers and overcome both direct and indirect discrimination. In this way, the pool of excellent candidates increases substantially. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.
About UNBC
Since its founding in 1990, the University of Northern British Columbia (UNBC) has emerged as one of Canada’s best small research-intensive universities, with a passion for teaching, discovery, people, and the North. UNBC’s excellence is derived from community-inspired research, hands-on learning, and alumni who are leading change around the world.
Since time immemorial, Indigenous peoples have walked gently on the diverse traditional territories where the University of Northern British Columbia community is grateful to live, work, learn, and play. We are committed to building and nurturing relationships with Indigenous peoples, we acknowledge their traditional lands, and we thank them for their hospitality. UNBC’s largest campus in Prince George is located on the traditional unceded territory of the Lheidli T’enneh, in the spectacular landscape near the geographic centre of beautiful British Columbia.
UNBC consistently ranks in the top three in its category in the annual Maclean’s university rankings. UNBC also recently placed among the top five per cent of higher education institutions worldwide by the Times Higher Education World University Rankings.
With a diverse student population, the University is friendly, inclusive, and supportive. Prince George is a city of ~80,000 people with impressive cultural, educational, and recreational amenities. For more information about living and working in Prince George, please refer to http://www.unbc.ca/experience and https://moveupprincegeorge.ca. Make your mark with this leading post-secondary institution.
To Apply
Applicants should create an applicant profile and upload and submit a cover letter and resume. This position is part of CUPE Local 3799 and is an on-campus position, based at the Prince George Campus.
The University of Northern British Columbia is committed to employment equity and encourages applications from the four designated groups (women, Indigenous peoples, persons with disabilities, and members of visible minorities) as well as the 2SLGBTQ+ communities and individuals with intersectional identities.
Persons with disabilities, who anticipate needing accommodation for any part of the application and hiring process, may contact UNBC Health & Wellbeing at [email protected]. Any personal information provided will be maintained in confidence.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. We thank all applicants for their interest in UNBC however, only those applicants selected for further consideration will be contacted. UNBC does not use artificial intelligence to screen candidate applications.
Applications will be accepted until 4:30 PM on June 18, 2026.
