At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.
Because we believe connections unite us, possibilities fuels us, and moments define us.
The Data Centre Facility Technician in London is responsible for the operation, monitoring, troubleshooting and basic maintenance of HVAC equipment and electrical systems located within the Data Centers. These facilities are comprised of computer room air conditioning equipment, UPS equipment, standby generators, associated switchgear, and peripheral gear. In additional, the Data Center Facility Technician is responsible for embracing and maintaining the established rigorous internal controls designed to maintain our SOC I, SOC II,ISO and PCI compliance. In this role, you will also be responsible for signing in and assisting collocation clients as required while visiting the data centre to work on their equipment. In this role, you will also be required to perform regular walk-arounds of the facility to ensure that everything is functioning properly. This role is also responsible for the timely resolution of collocation client and internal trouble tickets. Data Centre Facility Technicians are also responsible for monitoring and analyzing Rogers Data Centre network and infrastructure alarms and escalating to appropriate teams if necessary
What you will be doing:
Quick and effective troubleshooting to diagnose mechanical and /or electrical systems failures and working with contractors to quickly resolve or mitigate interruption in services
Basic preventative mechanical and/or electrical maintenance
Systematically troubleshoot various facilities systems
Maintenance of related electrical drawing documentation and projects
Works directly with contractors until assignments are satisfactorily completed
Liaise with Customer Implementation Specialist team for server collocation setups
Liaise with Network Administrators and Managed system administration for all required internal Rogers Data Centre installs and on-going support.
Perform weekly generator inspections
Coordinate all new device installations in server room.
Maintain adequate supply levels for Ethernet and Fiber patch cables, power cables, KVM gear, and various other DC inventory supplies.
Perform daily and weekly server room clean up.
Perform emergency cabling and patch cables.
Assigning IP space and DNS setup for collocation clients.
Perform emergency reboots on client collocation systems
Maintain data center security and security integrity at Rogers Data Centres based on security policies.
Performing Rogers Data Centre and collocation client system backups and tape swaps
Ensure both internal and external visitors to the Data Centre enforce all health and safety guidelines
What you bring:
Experience operating and controlling large, complex electrical and mechanical systems
A working knowledge of pumps, compressors, boilers, chillers, facilities HVAC systems is necessary
A working knowledge of UPS systems and associated switch gear
A working knowledge of standby generator systems and associated switchgear
A working knowledge of sprinkler systems/ fire alarms systems testing, building management systems
Comprehension of common predictive and preventative maintenance techniques
Proven discretionary judgment with ability to resolve both routine and non routine issues.
Attention to detail with an ability to follow through on project objectives.
Proven communication skills and exceptional service attitude
Ability to work in a team based environment with other facilities and technology professionals
Demonstrated ability to handle a multi-tasking environment
General knowledge of electric systems and components
Strong mechanical aptitude
Experience working with hand tools
Ability to read and understand mechanical/electrical blueprints and single line diagrams
Graduation from a trade school or recent apprenticeship in a mechanical/electrical trade or equivalent experience
Must have a car to be available for limited travel, on call and/or overtime
Willingness to work various shifts including overnights to complete maintenance requirements
Project management experience (PMP), ITIL certification, mechanical/electrical service experience, building control systems, access control systems, CAD, Drafting experience are all considered valuable assets for this role.
Schedule: Full time
Length of Contract: Not Applicable (Regular Position)
Work Location: 970 Green Valley Road (191), London, ON
Travel Requirements: Up to 10%
Posting Category/Function: Field Operations & Maintenance
Requisition ID: 191342
Together, we'll make more possible, and these six shared values guide and define our work:
Our people are at the heart of our success
Our customers come first. They inspire everything we do
We do what’s right, each and every day
We believe in the power of new ideas
We work as one team, with one vision
We give back to our communities and protect our environment
What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
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