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Agent/Investigator, Asset Protection (Vancouver)

Abercrombie & Fitch Co.
Vancouver, BC

Job details

Full-time

Skills

Inventory control
Security system monitoring (security system operation)
Loss prevention
Communication skills
Analytics

Full job description

Job Description:

This role is based at our stores in Vancouver, Canada.

What Will You Be Doing?

Responsible for the execution of Asset Protection initiatives in assigned locations 5-10 stores, as well as, implementation of shortage reduction programs in high shrink location(s)

Provide in person and remote support to local store management to meet strategic asset protection objectives

Perform operational audits of store districts within the Company focusing on sales floor fullness, stockroom organization, health and safety, human resources compliance and customer service

Routine monthly travel to Focus Stores. Manage Focus Store program to ensure store compliance, and follow up on sub-standard performers

Provide clear and consistent training to all store personnel on Asset Protection Initiatives. safety communication guidelines and current crisis management protocols

Commit to the highest degree of professionalism, integrity, and customer service

Complete AP and Physical Security audits on a routine basis.

Complete special projects as assigned by Regional Manager of Asset Protection.

Optimize inventory accuracy through effective execution and management of physical inventories, store transfer monitoring and OMNI compliance.

Facilitate supply chain investigations to positively impact inbound carton loss and forced carton compliance.

Proactively monitor systems and conduct surveillance to identify and investigate associate dishonesty.

Conduct internal investigations for inventory, cash loss, and violations of policy.

Prepare case reports covering investigation and case details

Manage initial investigative processes for all internal investigations within assigned alignment and the District when applicable

Serve as a liaison between store/APA investigations and certified market interviewers

Support investigations related to internal loss throughout the assigned region while partnering with GHO Analysts

Conduct surveillance using CCTV and floor techniques to apprehend and deter theft in accordance with company apprehension policies

Initiate and resolve investigations related to Organized Retail Crime while partnering with law enforcement and other retail organizations

Represent company in court proceedings related to investigations

Maintain an effective relationship with store leaders, peer retailers, mall security and local law enforcement partners

Provide clear and consistent training to all store personnel on safety communication guidelines, acts of violence, and current crisis management protocols

Utilize analytics software to develop specific store loss prevention strategies

Participate in corporate operational test programs to gauge viability of program evolution. Provide relevant observational data to the Global Home Office to inform policy decisions

Responsible for ensuring accurate execution of Store Programs. Routinely provide relevant feedback to store leaders regarding operational efficiency

Effectively identify and implement solutions to eliminate store margin erosion

Support new stores through physical store visitation and pre-open audits to ensure smooth and timely openings

What Do You Need To Bring?

4-year degree preferred

2 or more years of experience in Asset Protection, multi-location experience preferred

Strong communication and interpersonal skills

Ability to evaluate circumstances and make timely decisions based on company apprehension guidelines

Ability to work nights, evenings and weekends appropriate to retail business needs

Must pass a comprehensive background investigation

Must have a reliable means of transportation

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER

This role allows for remote work across Canada. Therefore, in states and cities that require the hourly or salary compensation or pay range to be included in a job posting, the recruiting pay range for this position is $22.35 - $27.20/hr CAD. Factors that may be used to determine your actual salary may include your specific skills, your years of experience, your work location, comparison to other employees in similar or related roles, or market demands. The range may be modified in the future.

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.

Learn more about A&F Co. by visiting our corporate website here.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.

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