Remote | Full-Time | Amazon Growth Agency
This is not a check-in-with-clients-once-a-week seat.
Trivium Group is an Inc. 5000-ranked, Clutch Award-winning Amazon growth agency. We manage millions in ad spend and help brands scale profitably on the world’s most competitive marketplace. Our CSMs don’t manage accounts — they own outcomes.
We’re hiring a Client Success Manager who moves fast, thinks in data, sweats the details, and treats every client like their own business.
Requirements
What You’ll Actually Do
Own 20–40 client accounts end-to-end
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You are the single point of accountability for client results and retention
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Run onboarding, set strategy, deliver results, retain the account — the full lifecycle
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2-hour response time during business hours, no exception
Drive results, not reports
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Analyze brands' performance and profitability weekly
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Diagnose problems before the client notices them
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Translate numbers into clear, confident client communication
Execute with precision
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Build and follow structured processes for every account (audits, keyword research, campaign architecture, optimization cycles)
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Log every change. Document every decision. Nothing slips through the cracks.
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Coordinate with PPC strategists daily — you own the relationship, they own execution, and both of you own the result
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Flag and escalate within hours, not days
Operate at Trivium’s pace
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We don’t do slow. Scaling decisions get 2–3 weeks to play out, then we adjust. Every week has a purpose.
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When something breaks, you fix it the same day or escalate by EOD
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You’ll manage 1,000+ Slack messages a day with structure and discipline — unread = your to-do list
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If performance is flat for 3 weeks, you’re already pitching the strategic pivot
Who This Is For
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3+ years of CSM or account management experience at a digital/e-commerce agency (Amazon agency experience is a major plus)
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You’ve managed 20+ client accounts simultaneously and didn’t drop the ball
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You’re analytical — you think in ACOS, TACOS, sessions, conversion rate, and margin
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You’re fast — you hate waiting, you hate bottlenecks, you move things forward
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You’re detailed — your reports don’t have typos, your data is always current, your processes are documented
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You communicate with clarity and confidence — clients trust you because you know what you’re talking about
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You take ownership — you don’t say “that’s not my job”
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Fluent English (written and spoken — advanced level required)
Who This Is NOT For
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You prefer a predictable, low-pressure environment
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You need to be told what to do every day
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You think “good enough” is good enough
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You avoid difficult conversations with clients
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You’re not comfortable making decisions with imperfect data
Benefits
Compensation & Benefits
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$3,000–$5,000/month (based on experience and location)
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100% Remote
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25 PTO days + 9 paid holidays
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Professional development + direct mentorship from leadership
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Join an 80+ person agency ranked Inc. 5000 #170, managing $24M+ in Amazon ad spend
The Tools You’ll Use
Slack, Amazon Seller Central, Amazon Advertising Console, Helium 10, Jungle Scout, DataDive, My Real Profit, Adlabs, HubSpot, Fathom, ClickUp, and AI-powered internal tools (including our proprietary AI ops agent).
How to Stand Out
In your interview, tell us about a time you saved a client who was about to churn. What did you see? What did you do? What happened? We want specifics, not buzzwords.
