ServiceNow Consultant
DataFinery Consulting
Toronto, ON

About us

DataFinery is a boutique consultancy specializing in AI. We have a large potential opportunity with ServiceNow and are looking for talent.


  • Subject matter expert on ServiceNow platform during the design and implementation project phases
  • ServiceNow certified
  • Promote ServiceNow best practices and recommend out of the box solutions where appropriate
  • Thorough understanding of machine learning and how it ties in with enterprise solutions
  • Elicit requirements using interviews, requirements workshops, process document analysis, technical research, reverse engineering and prototyping.
  • Capture business and functional requirements in the form of user stories, use cases, process flowcharts, UML diagrams and other business process modeling techniques.
  • Translate technical and business requirements between business and technical teams
  • Collaborate with the Architecture Review Board on defining technical design and ensure that the standards are followed when documenting technical solution
  • Review proposed solutions with customers
  • Collaborate with the Engagement Managers team on the projects estimates and delivery
  • Build strong relationships with projects stakeholders. Anticipate issues, think proactively, and use critical thinking skills
  • Write user guides, manuals and technical knowledge articles
  • Keep up-to-date on ServiceNow functionality and make recommendations on how the new features can be used to enhance business processes
  • Interface with the QA and Development teams to confirm that the developed solutions meet business requirements
  • Assist in analysis and reporting of defects during testing phase
  • Facilitate review and training sessions with functional owners and end-user representatives
  • Provide implementation and post implementation support when required
  • Recommend changes to established methods and suggest alternative solutions to improve quality and increase productivity

Ideal Candidate:

  • Strong ServiceNow knowledge and experience in implementing ServiceNow solutions (ITSM is a must, other areas are beneficial but not mandatory)
  • Ability to bring clarity to complex business problems and communicate concepts in a meaningful and concise way
  • Ability to understand business needs, map them to functional requirements and capture technical design solution
  • Understanding of different SDLC methodologies like Agile, Waterfall, Iterative
  • Experience in workflow analysis, design and process re-engineering principles
  • Understanding of IT concepts (windows platform, integrations, webservices, reports)
  • Solid problem solving and analytical skills
  • Broad business and management knowledge
  • Ability to work effectively with people at all levels of the organization
  • Client‐focused approach with outstanding interpersonal skills
  • Excellent written and verbal communication skills

Technical and Professional Expertise

  • Post-secondary education in Computer Science or Information Systems, or related qualifying work experience
  • 3+ years of hands-on experience with ServiceNow platform
  • 5+ years of experience creating and documenting requirements, specifications, and solution designs in a software development environment
  • Proficiency in Microsoft Office Suite including Visio, Powerpoint and presentation tools
  • ServiceNow Certified System Administrator (CSA) certification

Job Types: Contract, Freelance


  • ServiceNow: 3 years (Required)